Missing Copy.msi File

Missing Copy.msi File Missing Copy.msi file

#1 bob42

Newbie

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Posts: 3
Joined: 08-January 09

Posted 08 January 2009 - 03:47 AM

Sonic will not run and the error says that it can't find the copy.msi file for RecordNow. Sonic was supplied by Dell as OEM software and of course did not supply a disk. My Dimension 3000 is way out of warranty and Dell is no help.

Sonic has served me well. How can I get a copy of the missing copy.msi file?

Thanks in advance for any help.
Bob

#2 jonatsonic

Digital Master

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Interests:I am the Community and Content Manager at Roxio. I'm not necessarily a tech, but can help you resolve issues, offer advice, and any suggestions for new KB articles are welcome.

Posted 08 January 2009 - 10:02 AM

QUOTE (bob42 @ Jan 8 2009, 03:47 AM) <{POST_SNAPBACK}>

Sonic has served me well. How can I get a copy of the missing copy.msi file?

Thanks in advance for any help.
Bob

Hi Bob -

Unfortunatley the only way to fix this is through a clean install of the software. Past attempts to add the .msi file have proven dicey.

Since you don't have a copy of the installer, your next best bet is to see if Dell can provide a replacement installer for you.

Jon