[lordallan]

I posted this error over 2 weeks ago, and 147 have viewed this query, but no one can answer it? What is my solution now? I can't take it back to the store. Rather frustrated.

Previous entry as follows:
I have done a complete uninstall and cleanup following the instructions to the letter. It seemed like things were going great. Registry clean etc.
Then I received "You must install Roxio Easy Media Creator 10 before installing the content".
Reading all I can find in the forums, I ran the 2009 Content Disk error hotfix, and when I try to re-install, I receive:
"There is a valid installation, no need to clean up."
So I try to follow the clean install instructions again. But there is nothing to be cleaned...
What now?
I am getting frustrated and this is about the 6th or 7th time doing the clean install reboot sequence.
I have uninstalled my virus scanner and am doing all I can.
Help please.

Windows Vista Ultimate 64-bit
4 Megs Ram
1.5 Terabytes HD
nVidia 8800 GTX
Lightscribe drive.
Store purchased DVD of Roxio Easy Media Creator 2009.

This post has been edited by lordallan: 10 January 2009 - 10:34 AM

[Jim_Hardin]

There was a Pinned post about that problem at the top of this Forum.

It was put there on Nov 4th or nearly 2 months before you posted. Same probable solution applies now, give it a try.

This post has been edited by Jim_Hardin: 11 January 2009 - 04:04 AM

[lordallan]

I cannot see a pinned post to my error. I have received the following errors, but I do not see a valid installation error.
I have run the Clean and Hotfixes in exact order, with a friend many times.
To our frustration, it has not worked in the 7 times we have tried.
If a product claims to work on a system, there is no excuse to be fiddling with the registry.
Someone who does not know the inner workings of a PC should be able to install it.
Now, barring following the exact cleans and re-installs. What can I do?
Or can someone post a link to the pinned article to which I cannot find.
The months are ticking by, and the program is still not installed on my PC.

Received error...
"There is a valid installation, no need to clean up."

Do not want to uninstall an 8th time. Getting sick of this. Is there a hotfix to make it work yet???

[gi7omy]

http://forums.support.roxio.com/index.php?showtopic=44299

You said your error was that you needed to install EMC 10 - if that's not the case, then what IS?

[lordallan]

I can no longer run the cleanup software as it states there is a valid installation and no need to cleanup.
It ends there. I have repeatedly followed the EMC10 issue with no solution. I would like to thank those for their help in assisting myself in solving this issue, but I have owned this since Christmas and no luck installing it.

[gi7omy]

What cleanup software???

First you uninstall from control panel, add/remove programs

Then you follow the steps outlined in the KB article to remove the registry entries and any Roxio/Sonic folders

http://forums.support.roxio.com/index.php?showtopic=41967

Do not miss ANY steps - and equally importantly, do not ADD any steps