Help
Roxio Community
I have installed Creator 2009 and Update2 and it seems to be working. However, I continue to receive popups headed ROXIO UPDATE MANAGER with the message "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternativr path to a folder containing the installation package "UM.MSI" in the box below. [I have searched my system and there is no such file]. If I cancel out of this box, another appears with the ROXIO UPDATE MANAGER heading, this time with the message "An installation package for the product Roxio Update Manager cannot be found. Try the installation again using a valid copy of the installation package UM.MSI." I have tried to remove "Roxio Update Manager" via Control Panel, but receive a message, "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."
Can you help me, please?
Page 1 of 1
Annoying Pop-ups Following Installation
#2
- Digital Guru
-
- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 11 January 2009 - 05:12 PM
If you installed from the downloaded version, the needed files are inside a self-extracting archive
Open the downloaded file with winzip or winrar, copy the contents to a temp folder and then point the program to that.
If it's on a DVD, copy the files over to a temp file and try that
Open the downloaded file with winzip or winrar, copy the contents to a temp folder and then point the program to that.
If it's on a DVD, copy the files over to a temp file and try that
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#3
- Newbie
-
- Group: Members
- Posts: 5
- Joined: 22-January 09
Posted 22 January 2009 - 02:35 PM
QUOTE (gi7omy @ Jan 11 2009, 05:12 PM) <{POST_SNAPBACK}>
If you installed from the downloaded version, the needed files are inside a self-extracting archive
Open the downloaded file with winzip or winrar, copy the contents to a temp folder and then point the program to that.
If it's on a DVD, copy the files over to a temp file and try that
Open the downloaded file with winzip or winrar, copy the contents to a temp folder and then point the program to that.
If it's on a DVD, copy the files over to a temp file and try that
Just where are these files loacated, exactly. Went searching my entire C: and Roxio Creator 9 DVD, and found nothing that resembles UM.MSI. I am waiting for Roxio to reply to my 66032, submitted 1/15/09. I get the impression Roxio is only interested in selling, and by the number of complaints not interested in fixing.
#4
- Digital Guru
-
- Group: Digital Guru
- Posts: 19,289
- Joined: 04-January 06
- Gender:Male
Posted 22 January 2009 - 03:49 PM
QUOTE (DNelson @ Jan 22 2009, 04:35 PM) <{POST_SNAPBACK}>
Just where are these files loacated, exactly. Went searching my entire C: and Roxio Creator 9 DVD, and found nothing that resembles UM.MSI. I am waiting for Roxio to reply to my 66032, submitted 1/15/09. I get the impression Roxio is only interested in selling, and by the number of complaints not interested in fixing.Do you have Roxio Creator 2009? If so, follow the steps that Daithi listed in his post.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#5
- Newbie
-
- Group: Members
- Posts: 5
- Joined: 22-January 09
Posted 23 January 2009 - 01:31 PM
QUOTE (grandpabruce @ Jan 22 2009, 04:49 PM) <{POST_SNAPBACK}>
Do you have Roxio Creator 2009? If so, follow the steps that Daithi listed in his post.
I have 2009 on DVD. I have reviewed all that has been written from the original submission to your last. And I find nothing that has been submitted by a Daithi expcept the contents of a computer system. Now I am looking for a folder or a file on the installation DVD that contains the file that the install manager is looking for. Like I said before I have manually searched the DVD file by file and did not not find UM.MSI. Now did Daithi provide the solution but it is located somewhere else in this forum addressing the same problem???
#6
- Digital Guru
-
- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 23 January 2009 - 01:59 PM
OK - I've searched my own copy and my own installation and there is no Update Manager (UM) listed. I think this is a Macrovision file (Update Manager) and should show in control panel.
Did you try manually adding the SP2 update (which actually updates that)
Did you try manually adding the SP2 update (which actually updates that)
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#7
- Newbie
-
- Group: Members
- Posts: 5
- Joined: 22-January 09
Posted 25 January 2009 - 01:19 PM
QUOTE (gi7omy @ Jan 23 2009, 02:59 PM) <{POST_SNAPBACK}>
OK - I've searched my own copy and my own installation and there is no Update Manager (UM) listed. I think this is a Macrovision file (Update Manager) and should show in control panel.
Did you try manually adding the SP2 update (which actually updates that)
Did you try manually adding the SP2 update (which actually updates that)
Well I finally think I have found out whats causing the problem. I have no solution though. first of all this must be a wide spread problem. There are quite a few 3rd party solutions to these pop ups looking for UM.MSI.
Well I finally decided to uninstall Creator 09, by using Control Panel, Add & Remove Programs. Thats when I noticed the with Roxio Creator 2009 there was also Roxio Update Manager. I unistalled both. Did a registery scan removed problems & optimized and checked to see if I needed a defrag. Rebooted and turned off my Anti Virus. I now reinstralled Creator 2009. I did not do an update, no Sp2. Control panel add & remove programs only diplayed Roxio Creator 2009. There was no Roxio Update Manager. And the POP UP's are gone.
The problem as far as I am concerned is Sp2.
Now all we have to wait for is a fix from Roxio. I submitted ticket 66032 1/15/09 hope Roxio keeps us informed.
Hope this will help someone.
Share this topic:
Page 1 of 1