8 replies to this topic

[lmarrujo]

I started having trouble with Roxio EMC9 just a few days ago that the program was not responding at all when attempting to use it.  After so many attempts, I uninstalled it (clean uninstall) & removed any registry files associated with Roxio & Sonic.  I  had attempted to installed it & was asking me to insert the installer cd when the cd was already in the cd/dvd rom.  I stopped it to go find all the software & manual associated with the purchase.  I then came back with again only 2 cds that came in the original packaging & attempted to installed only to find out that it would not recognize the cd key or telling me to add the correct one.  I found links in this forum for the quick hot fix, however they are outdated or the link is broken.  Either way, I submitted a ticket but were unable to help me as stated that the program is too old.  I disagree as I bought it 1 year and 2 months.  One quick link or hot fix should do the trick instead of spending $89-100.  If I am not getting any support from their tech support for a simple fix, what is going to happen if I continue investing more money on new software, will I keep getting the same service I got on an e-mail?   Any help will greatly be appreciated.  
P.S.  I also have a back up cd but it is useless because of the cd key error.

[ogdens]

I started having trouble with Roxio EMC9 just a few days ago that the program was not responding at all when attempting to use it.  After so many attempts, I uninstalled it (clean uninstall) & removed any registry files associated with Roxio & Sonic.  I  had attempted to installed it & was asking me to insert the installer cd when the cd was already in the cd/dvd rom.  I stopped it to go find all the software & manual associated with the purchase.  I then came back with again only 2 cds that came in the original packaging & attempted to installed only to find out that it would not recognize the cd key or telling me to add the correct one.  I found links in this forum for the quick hot fix, however they are outdated or the link is broken.  Either way, I submitted a ticket but were unable to help me as stated that the program is too old.  I disagree as I bought it 1 year and 2 months.  One quick link or hot fix should do the trick instead of spending $89-100.  If I am not getting any support from their tech support for a simple fix, what is going to happen if I continue investing more money on new software, will I keep getting the same service I got on an e-mail?   Any help will greatly be appreciated.  
P.S.  I also have a back up cd but it is useless because of the cd key error.

Have you tried this  site  http://kb.roxio.com/content/kb/General%20I...S?set-locale=en

[grandpabruce]

If Ogden's isn't it, try this one:

http://kb.roxio.com/content/kb/Creator/000116CR

Download from the link, and click on it to execute.

And, do some paragraph structure, in your posts, so it isn't work to read them.

Edited by grandpabruce, 14 January 2009 - 06:46 PM.

[lmarrujo]

You are both awesome!  The last link solved the problem.  Thanks!

[grandpabruce]

You are both awesome!  The last link solved the problem.  Thanks!

You're welcome.  I am glad that it worked for you.

[Wenger]

You're welcome.  I am glad that it worked for you.

  
I am new at this but I am having the exact problems. I will also try the link and see f it helps. Thank, Wenger

[grandpabruce]

I am new at this but I am having the exact problems. I will also try the link and see f it helps. Thank, Wenger

Be sure to come back and let us know how it goes for you.

[TMB]

I thought I was dead in the water until I found this thread! The little app did the trick for me ~ couldn't understand why a CD Key that worked when I originally installed the software was suddenly no good! I was just about to go out and buy a new program that I really don't need. Thanks!

[grandpabruce]

I thought I was dead in the water until I found this thread! The little app did the trick for me ~ couldn't understand why a CD Key that worked when I originally installed the software was suddenly no good! I was just about to go out and buy a new program that I really don't need. Thanks!

I am glad it helped you.