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Sp2 Install: Error Wrong Version

#1 User is offline   ConnRadd 

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Posted 24 January 2009 - 01:37 PM

Error Message "Software Not Found"
Roxio Creator 2009 could not be located on your system.
Re-Install Roxio Creator 2009 and then run this patch again.

hmmm.... Not sure what I'm doing wrong. I installed this program which everything seemed to be working ok. Once I open the "Edit Video with VideoWave" and try to add a transition the program crashes. Ok, so I d/loaded the SP2 hoping it might fix this issue, but I keep getting the error message stated above. As well, I un-installed and reinstalled. Same issue!!

Very frustrating and I'm not sure what my options are...

This post has been edited by ConnRadd: 24 January 2009 - 01:38 PM

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#2 User is offline   Jim_Hardin 

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Posted 24 January 2009 - 02:10 PM

SP2 isn't going to fix the problem you described but the results indicate a deeper problem.

You really need to run through the Clean Install process which is pinned at the top of this forum.

Hang on to your SP2 download as you will want to apply that after the Clean Install.

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#3 User is offline   ConnRadd 

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Posted 24 January 2009 - 03:01 PM

QUOTE (Jim_Hardin @ Jan 24 2009, 02:10 PM) <{POST_SNAPBACK}>
SP2 isn't going to fix the problem you described but the results indicate a deeper problem.

You really need to run through the Clean Install process which is pinned at the top of this forum.

Hang on to your SP2 download as you will want to apply that after the Clean Install.


I went through the whole process of the clean install, still the same issue. Software not found...
Is there a number for Tech Support?
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#4 User is offline   grandpabruce 

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Posted 24 January 2009 - 03:32 PM

QUOTE (ConnRadd @ Jan 24 2009, 05:01 PM) <{POST_SNAPBACK}>
I went through the whole process of the clean install, still the same issue. Software not found...
Is there a number for Tech Support?



What version of the software are you running? After clicking on the desktop icon, click on Help, then about this software. What does it say about the version number?
Life is good!
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Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
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PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
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#5 User is offline   ConnRadd 

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Posted 24 January 2009 - 03:37 PM

QUOTE (grandpabruce @ Jan 24 2009, 03:32 PM) <{POST_SNAPBACK}>
What version of the software are you running? After clicking on the desktop icon, click on Help, then about this software. What does it say about the version number?


Roxio Creator 9 Home
Version: 9.0.088
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#6 User is offline   grandpabruce 

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Posted 24 January 2009 - 03:43 PM

QUOTE (ConnRadd @ Jan 24 2009, 05:37 PM) <{POST_SNAPBACK}>
Roxio Creator 9 Home
Version: 9.0.088


You don't have Creator 2009, then! You have Easy Media Creator 9, which is 2 versions behind Creator 2009.

The Creator 2009, SP2 patch isn't going to install on your computer.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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#7 User is offline   ConnRadd 

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Posted 24 January 2009 - 04:06 PM

QUOTE (grandpabruce @ Jan 24 2009, 03:43 PM) <{POST_SNAPBACK}>
You don't have Creator 2009, then! You have Easy Media Creator 9, which is 2 versions behind Creator 2009.

The Creator 2009, SP2 patch isn't going to install on your computer.


Ugh, I should pay more attention. For the same price, I could have gotten Creator 2009.
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#8 User is online   cdanteek 

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Posted 24 January 2009 - 04:11 PM

Where did you buy "Easy Media Creator 9" and for how much?

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
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#9 User is offline   ConnRadd 

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Posted 24 January 2009 - 04:27 PM

QUOTE (cdanteek @ Jan 24 2009, 04:11 PM) <{POST_SNAPBACK}>
Where did you buy "Easy Media Creator 9" and for how much?

cd



$89 at Circuit City... Yeah, after the announced of going out of business... I plan on calling Roxio Sales and see if they can do anything for me..
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#10 User is offline   grandpabruce 

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Posted 24 January 2009 - 04:56 PM

QUOTE (ConnRadd @ Jan 24 2009, 06:27 PM) <{POST_SNAPBACK}>
$89 at Circuit City... Yeah, after the announced of going out of business... I plan on calling Roxio Sales and see if they can do anything for me..


Doubtful, but good luck.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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