Roxio Community: "installation Was Interrupted" Error - Roxio Community

Jump to content

Roxio Community
Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

"installation Was Interrupted" Error

#1 User is offline   Jonesy 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 15-September 06

Posted 26 January 2009 - 12:07 PM

Trying to install Creator 2009 SE on a friend's XP Home machine. Followed several of the suggestions posted here: the Clean Install procedure, looking for dsetup.dll, removal of .Net 3.5, using Msconfig to diable all Startup programs, and finally copying the entire CD to his Desktop and running Setup from there. First thing Setup tries to do is install DirectX9, but it only does this for a few seconds and then quits, saying Installation was interrupted. Any suggestions appreciated <grin>.
John, Clinton Township, MI
0

#2 User is offline   myguggi 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 18,049
  • Joined: 04-January 06
  • Gender:Male

Posted 26 January 2009 - 12:15 PM

QUOTE (Jonesy @ Jan 26 2009, 03:07 PM) <{POST_SNAPBACK}>
Trying to install Creator 2009 SE on a friend's XP Home machine. Followed several of the suggestions posted here: the Clean Install procedure, looking for dsetup.dll, removal of .Net 3.5, using Msconfig to diable all Startup programs, and finally copying the entire CD to his Desktop and running Setup from there. First thing Setup tries to do is install DirectX9, but it only does this for a few seconds and then quits, saying Installation was interrupted. Any suggestions appreciated <grin>.


Have you turned of anti-viris checking, firewall etc when trying to install?

Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
0

#3 User is offline   grandpabruce 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 19,289
  • Joined: 04-January 06
  • Gender:Male

Posted 26 January 2009 - 03:11 PM

QUOTE (Jonesy @ Jan 26 2009, 02:07 PM) <{POST_SNAPBACK}>
Trying to install Creator 2009 SE on a friend's XP Home machine. Followed several of the suggestions posted here: the Clean Install procedure, looking for dsetup.dll, removal of .Net 3.5, using Msconfig to diable all Startup programs, and finally copying the entire CD to his Desktop and running Setup from there. First thing Setup tries to do is install DirectX9, but it only does this for a few seconds and then quits, saying Installation was interrupted. Any suggestions appreciated <grin>.


See if anything here, helps you:

http://forums.support.roxio.com/index.php?showtopic=44354

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
0

#4 User is offline   Jonesy 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 15-September 06

Posted 28 January 2009 - 07:04 AM

QUOTE (grandpabruce @ Jan 26 2009, 06:11 PM) <{POST_SNAPBACK}>
See if anything here, helps you:

http://forums.support.roxio.com/index.php?showtopic=44354


Went through this entire list, made sure of everything. Only thing I didn't do was disk defrag, as Windows said I didn't need to. Install says it's installing DirectX 9 runtime for a few seconds, then quits with the Installation Interrupted error.

Only thing odd I noticed as I went through the list is that DXDIAG's System page is still showing a DirectX version with the "old" incremental version number, instead of the new "month and year" number. But I watched the update process and saw it pulling down files just a month or two old, and the Microsoft.DirectX.Direct3D.dll file is current.

I'm totally out of ideas as to what is going wrong.

John, Clinton Township, MI
0

#5 User is online   cdanteek 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 19,286
  • Joined: 04-January 06
  • Gender:Male
  • Location:Prairie Rapids Crossing.

Posted 28 January 2009 - 07:16 AM

Have you read this?

http://forums.support.roxio.com/index.php?showtopic=46864

cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Intel i7-950, Asus P6X58D Premium, Asus GeForce GTX 460 1GB 256-bit GDDR5, 12 GB Corsair Dominator Triple Channel DDR3 1600 SDRAM, Sound Blaster X-Fi Titanium Fatal1ty Professional, Corsair Hydro CWCH50-1 CPU Cooler, Crucial RealSSD C300 128 GB SATA III OS Drive, Raid 0 Stripe Array, JBOD, W-7 Ultimate x64.. cdanteek built...

Intel C2D E8500, Asus P5Q3 Deluxe WIFI, ATI HD 4850 512MB GDDR3, 4 GB Corsair XMS3 DDR3-1600, X-Fi XtremeMusic, JBOD, W-7 Pro x64 W-7 HP x32, Vista & XP HM x32. cdanteek built...

BenQ 1640, 1650, 1655, Dell Qflix PLDS DX-20A6Q 6D14, LiteOn DH20A6S, NEC 3550, Pioneer BDR 205, Plextor 712, 716, Samsung SH-S203N, Samsung SH-S243N, Sony 800A, 810A, 810A-R

1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
0

#6 User is offline   Jonesy 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 15-September 06

Posted 28 January 2009 - 12:09 PM

QUOTE (cdanteek @ Jan 28 2009, 10:16 AM) <{POST_SNAPBACK}>
Have you read this?

http://forums.support.roxio.com/index.php?showtopic=46864

cd


Yep, early on. That file has never appeared on the PC at any time during any of several attempts to do this install.

John, Clinton Township, MI
0

#7 User is offline   chrissieaj 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 1
  • Joined: 31-January 09

Posted 31 January 2009 - 01:23 AM

QUOTE (Jonesy @ Jan 28 2009, 12:09 PM) <{POST_SNAPBACK}>
Yep, early on. That file has never appeared on the PC at any time during any of several attempts to do this install.


This has happened to me too. I have spent 2 days trying to find dsetup.dll, any one help??
Thanks
Chrissie
0

#8 User is offline   Jonesy 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 15-September 06

Posted 06 February 2009 - 03:04 AM

QUOTE (chrissieaj @ Jan 31 2009, 04:23 AM) <{POST_SNAPBACK}>
This has happened to me too. I have spent 2 days trying to find dsetup.dll, any one help??
Thanks
Chrissie


I'm pretty sure the installation hints say to LOOK for this file, and delete it if you find it. That is, it may not exist on your PC, as it doesn't on the one I'm working on. I assume the Roxio installation has to get to a certain point before that file will be installed, and neither you nor I are getting that far <grin>.
John, Clinton Township, MI
0

#9 User is offline   Nick2442 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 2
  • Joined: 08-February 09

Posted 08 February 2009 - 02:42 PM

Try this, it worked for me getting Roxio Easy VHS to DVD to install:


Open My Computer (or Computer for Vista users) from your Start menu.

Go to C: drive -> Windows folder -> System32 folder.

Look for a file called dsetup.dll in the System32 folder.

Rename the file to "dsetupOLD.dll" or delete the file.

Reinstall Creator 2009 (or whatever program it is) and follow the on-screen instructions.

0

#10 User is offline   grandpabruce 

  • Digital Guru
  • PipPipPipPipPipPip
  • Group: Digital Guru
  • Posts: 19,289
  • Joined: 04-January 06
  • Gender:Male

Posted 08 February 2009 - 03:03 PM

QUOTE (Nick2442 @ Feb 8 2009, 04:42 PM) <{POST_SNAPBACK}>
Try this, it worked for me getting Roxio Easy VHS to DVD to install:


Open My Computer (or Computer for Vista users) from your Start menu.

Go to C: drive -> Windows folder -> System32 folder.

Look for a file called dsetup.dll in the System32 folder.

Rename the file to "dsetupOLD.dll" or delete the file.

Reinstall Creator 2009 (or whatever program it is) and follow the on-screen instructions.


The link, in Post #5 of this thread, addresses that file, and the people here, who are having problems, did not find that file.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
0

#11 User is offline   Sam SHnne 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 7
  • Joined: 19-January 09

Posted 08 February 2009 - 07:55 PM

uninstall all versions of .NET 3.5, cancel the automatic update. then install c2009. After install, update to sp3.
0

#12 User is offline   Stickus 

  • Newbie
  • Pip
  • Group: Members
  • Posts: 1
  • Joined: 10-February 09

Posted 10 February 2009 - 08:56 AM

I had the same problem attempting to install this software. I too could not find dsetup.dll in windows - system32.
I found it in C:\ Windows. After renaming to dsetupOLD.dll I was then able to install creator 2009 with no problems
0

Share this topic:


Page 1 of 1
  • You cannot start a new topic
  • You cannot reply to this topic

1 User(s) are reading this topic
0 members, 1 guests, 0 anonymous users