Roxio Creator 9 De Clean Install

#1 kingjames1

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Posted 27 January 2009 - 06:12 AM

Hi All,

Hope someone can help me, have an oem version on a new Dell with XP Pro, not working get 0643 error, is there a procedure for clean install?

Thanks in advance

#2 gi7omy

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Posted 27 January 2009 - 06:50 AM

http://kb.roxio.com/search.aspx?URL=/conte...6CR&PARAMS=

However, you will need an installation disc to re-install it and you may need to contact Dell for that.

Alternatively, 9 is two versions back so you could probably get the full suite fairly cheaply on Amazon (just make sure that it isn't a cut-down, crippled OEM version)

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

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#3 kingjames1

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Posted 27 January 2009 - 09:42 AM

QUOTE (gi7omy @ Jan 27 2009, 09:50 AM) <{POST_SNAPBACK}>

Thanks for the reply, I did all the procedures listed and some that are posted, still get 0643 error. I put the disc in and the setup window
comes up and flashes continually and stops to go through the setup, is this normal or a bad disc

#4 lynn98109

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Posted 27 January 2009 - 09:52 AM

The 'DE' says it is an OEM [Original Equipment Mfgr] Version from DELL. Only Dell knows what is in it. You might try asking them, or, alternatively, Dell sponsors a user Forum similar to this one by Roxio.

Lynn

#5 kingjames1

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Posted 27 January 2009 - 12:04 PM

QUOTE (lynn98109 @ Jan 27 2009, 12:52 PM) <{POST_SNAPBACK}>

Thanks for your input, but Dell is useless with software support. The WMP won't play, because it needs the codec's from the Sonic part of the Roxio disc, is there a work around or a way to get the codec's somewhere.

#6 kingjames1

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Posted 03 February 2009 - 06:56 AM

QUOTE (kingjames1 @ Jan 27 2009, 09:12 AM) <{POST_SNAPBACK}>

Hi All,

Hope someone can help me, have an oem version on a new Dell with XP Pro, not working get 0643 error, is there a procedure for clean install?

Thanks in advance

An update: After many days of getting rid of the Roxio and Sonic traces, not being able to reinstall with my OEM disk from Dell, I called a Dell rep.. She connected to my pc to see what can be done, it's weird watching someone moving the mouse pointer. She did everything I did and even went to this site and did all that I did, that's a lot of dids. Her conclusion was to send me a new disk, let you know the outcome.

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