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I recently reinstalled the software as the Audio Central program was running slow/hanging up. After reinstalling it doesn't recognize my disk drive. When I run the 'engine program' and reboot the computer I either have to reboot in 'Safe Mode' or 'Last known good mode'. The Roxio Creator 9 is not an option as it requires 1 GHz processor, I'm running a Pentium III at 800 MHz. I would appreciate any advice on resolving this issue.
Easy Cd & Dvd Creator 6 Platinum Edition Need to Reinstall
#2
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Posted 29 January 2009 - 01:19 PM
Check in your Device Manager and look at the drive. It should indicate an error.
If so you may have to do the MS Guided Fix for that: http://support.microsoft.com/kb/314060
If so you may have to do the MS Guided Fix for that: http://support.microsoft.com/kb/314060
#3
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Posted 01 February 2009 - 11:04 AM
QUOTE (Jim_Hardin @ Jan 29 2009, 01:19 PM) <{POST_SNAPBACK}>
Check in your Device Manager and look at the drive. It should indicate an error.
If so you may have to do the MS Guided Fix for that: http://support.microsoft.com/kb/314060
If so you may have to do the MS Guided Fix for that: http://support.microsoft.com/kb/314060
There aren't any errors in Device Manager. Any other help? The drive works fine with Real Player and AudioCentral it was just when I tried to burn a disk with CreatorClassic that I had a problem.
#4
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Posted 01 February 2009 - 12:18 PM
Some additional information on my problem. When I open CreatorClassic by the 'burn button' there is a message that says 'Default Recorder: None'. If I click on the 'burn button' I get the following error Msg, ' There are no supported recorders available. Make sure your recorder is powered on and that all cables are properly connected. Also, make sure the latest version of the software is installed to ensure you have the latest drivers. This is all so frustrating, everything was working until I tried to reinstall the Roxio software!
#5
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Posted 01 February 2009 - 01:57 PM
When you reinstalled your software, did you also reinstall all the updates including the DU20041203.exe drive updater?
You haven't said what burner you're using, but without full updates you could be using a version which doesn't recognize your drive.
You haven't said what burner you're using, but without full updates you could be using a version which doesn't recognize your drive.
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I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#6
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Posted 01 February 2009 - 02:48 PM
I'm using a Micro Advantage Model 4DVDRW-B13 Drive. I didn't reinstall any updates, I'll try the one you mention.
#7
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Posted 01 February 2009 - 04:10 PM
QUOTE (DavidWalt @ Feb 1 2009, 05:48 PM) <{POST_SNAPBACK}>
I'm using a Micro Advantage Model 4DVDRW-B13 Drive. I didn't reinstall any updates, I'll try the one you mention.
The drive updater that Brendon refered too is here http://www.roxio.com/enu/support/ecddvdc/s...tesv6_plat.html[u]
#8
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Posted 02 February 2009 - 12:53 PM
Thank you Ogdens for the link. I installed the update. Nothings changed, still Default Recorder is NONE. Any other suggestions would be greatly appreciated! Hopefully there's someone out there that has the magic answer.
#9
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Posted 02 February 2009 - 01:44 PM
You need to install at least the Engine update and then the Drive Updater DU20041203.exe. That should recognize your drive unless something else has broken.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#10
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Posted 07 February 2009 - 05:30 PM
Okay, this is the latest. I uninstalled the DVD/CD drive, restarted the computer, turned it off, reinstalled the drive, reinstalled the Roxio software, installed the Engine V6.2.0.134.exe and the du20041203.exe, rebooted and now the Roxio player hangs up when you click on the CD drive and Creator Classic still has Default Recorder: None. I guess I'll just have to throw the program out the window?
#11
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Posted 08 February 2009 - 12:03 AM
Hi David,
Your drive is probably a repackaged BTC DRW1004IM, but that drive was recognized back at version 5.3.5c so recognition in version 6 shouldn't be a problem.
I think it's more likely you've run into a tangle with the Real player. Roxio sold off earlier software to Real without changing names and labels so there were lots of conflicts between the Adaptec/Roxio software and the Real player drivers. These were really difficult to tie down, but often it depended on which software was installed first and sometimes they would co-reside peacefully until the user disturbed the installation as you have done.
You might find it's necessary to uninstall the Real player and the Roxio program, then use Roxizap to thoroughly clean out your drive and registry, and then to install the Roxio program by itself. That's what a lot of users had to do when this software was current, but there is still no guarantee it will do the trick. It did work most times, but not all the time.
Regards,
Brendon
Your drive is probably a repackaged BTC DRW1004IM, but that drive was recognized back at version 5.3.5c so recognition in version 6 shouldn't be a problem.
I think it's more likely you've run into a tangle with the Real player. Roxio sold off earlier software to Real without changing names and labels so there were lots of conflicts between the Adaptec/Roxio software and the Real player drivers. These were really difficult to tie down, but often it depended on which software was installed first and sometimes they would co-reside peacefully until the user disturbed the installation as you have done.
You might find it's necessary to uninstall the Real player and the Roxio program, then use Roxizap to thoroughly clean out your drive and registry, and then to install the Roxio program by itself. That's what a lot of users had to do when this software was current, but there is still no guarantee it will do the trick. It did work most times, but not all the time.
Regards,
Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#12
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Posted 08 February 2009 - 05:53 AM
I'm one step ahead on removing Roxio and Real, I had already done that before I disconnected the drive. You're right, recognization shouldn't be a problem, it wasn't when I first installed the drive and the software, but it sure is a nightmare now!! What is Roxizap?
#13
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Posted 08 February 2009 - 07:12 AM
QUOTE (DavidWalt @ Feb 8 2009, 08:53 AM) <{POST_SNAPBACK}>
I'm one step ahead on removing Roxio and Real, I had already done that before I disconnected the drive. You're right, recognization shouldn't be a problem, it wasn't when I first installed the drive and the software, but it sure is a nightmare now!! What is Roxizap?
Read this http://forums.support.roxio.com/index.php?showtopic=37322
#14
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Posted 08 February 2009 - 02:55 PM
Ok, I read this and it says to only use on Easy CD Creator 4 and 5, does that mean I can't/shouldn't use it on Easy CD Creator 6?
#15
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Posted 08 February 2009 - 03:01 PM
ECD 6 wasn't out when that was written - go ahead and use it 
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
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"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#16
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Posted 08 February 2009 - 05:21 PM
NOW we've made significant progress!! There is a serious conflict somewhere. The only way I can boot up is in 'safe mode'. It won't even let me use the 'last known good boot up' This is similar to the problem I was having way back when I first tried reinstalling the software except it would let me 'use the last know good boot up'. So now what to do?
#17
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Posted 08 February 2009 - 05:52 PM
Boot in safe mode, uninstall and zap ECD6 - then try a re-install
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#18
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Posted 09 February 2009 - 04:58 AM
I can't uninstall Easy Creator CD 6, I get a error msg that Windows Uninstaller won't work in Safe Mode.
#19
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Posted 09 February 2009 - 05:44 AM
Okay, forget that last, I finally got the computer to boot. I'll uninstall, zap and reinstall!!
#20
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Posted 09 February 2009 - 09:03 AM
This is the latest, until I can find out what is causing the conflict I won't be able to install ECDC 6. The install goes fine until I reboot the computer after the program is loaded. Then I have to reboot in Safe Mode or install the 'last know...'. After I do all that ECDC 6 is removed and I'm back where I started. This is installing after running Roxizap and running Engine v6.2.0.134.exe and du20041203.exe. There must be some other program that is causing this conflict. I have removed Real so I don't know what it is unless it's some Windows program. Any other thoughts are appreciated. I appreciate the advice and your hanging in there.
