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Program Error the certificate file is missing or has been corrupted.Pleas re-install

#1 User is offline   carmelita 

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Posted 30 January 2009 - 09:25 AM

Please help I am new at computers.I got a new vista basic in jan.of 2008 and had roxio my dvd basic v9 & creater basic included in my computer.It worked very well untill Oct.2008 then it gave me a message saying"certificate fille missing or corrupted"please re-install"
I can't reinstall because I don't have a product no. what can I do?
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#2 User is online   grandpabruce 

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Posted 30 January 2009 - 10:10 AM

QUOTE (carmelita @ Jan 30 2009, 11:25 AM) <{POST_SNAPBACK}>
Please help I am new at computers.I got a new vista basic in jan.of 2008 and had roxio my dvd basic v9 & creater basic included in my computer.It worked very well untill Oct.2008 then it gave me a message saying"certificate fille missing or corrupted"please re-install"
I can't reinstall because I don't have a product no. what can I do?


Contact Dell, or whoever you got the computer from, and see if they will send you the disc.

What you have is a stripped down OEM version of the software.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
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ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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#3 User is offline   carmelita 

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Posted 30 January 2009 - 03:53 PM

QUOTE (carmelita @ Jan 30 2009, 09:25 AM) <{POST_SNAPBACK}>
Please help I am new at computers.I got a new vista basic in jan.of 2008 and had roxio my dvd basic v9 & creater basic included in my computer.It worked very well untill Oct.2008 then it gave me a message saying"certificate fille missing or corrupted"please re-install"
I can't reinstall because I don't have a product no. what can I do?

thank you
I bought the computer from" computers for u" i tried calling them but they went out of business is there anything else I can do.
carmelita

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#4 User is online   grandpabruce 

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Posted 30 January 2009 - 03:56 PM

QUOTE (carmelita @ Jan 30 2009, 05:53 PM) <{POST_SNAPBACK}>
thank you
I bought the computer from" computers for u" i tried calling them but they went out of business is there anything else I can do.
carmelita


Upgrade to a full version of the Roxio software. Creator 2009 is the current version.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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#5 User is offline   carmelita 

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Posted 31 January 2009 - 05:28 PM

QUOTE (grandpabruce @ Jan 30 2009, 03:56 PM) <{POST_SNAPBACK}>
Upgrade to a full version of the Roxio software. Creator 2009 is the current version.

If I upgrade will I have to remove the old one from my computer.And is it better to buy with a cd or download it from computer.
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#6 User is online   grandpabruce 

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Posted 31 January 2009 - 07:32 PM

QUOTE (carmelita @ Jan 31 2009, 07:28 PM) <{POST_SNAPBACK}>
If I upgrade will I have to remove the old one from my computer.And is it better to buy with a cd or download it from computer.


I'd dump the Basic 9, then install Creator 2009. If you have high speed broadband, then you can download it and burn the download to a DVD for safe keeping, then install the software.

Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
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