12 replies to this topic

[lkrupp]

1. I am a registered owner of both Toast 7 and Popcorn 1.
2. I have both Toast 7 and Popcorn 1 installed on my computer.
3. Purchased the Popcorn 2 ESD upgrade.
4. Downloaded the upgrade, unzipped, mounted .dmg.
5. Per instructions, dragged the Popcorn app to the Applications folder.
6. Launched Popcorn 2
7. Got to the screen requesting me to enter the CD key.
8. Neither my Popcorn 1 or Toast 7 CD key will work. I can't continue.

Something is amuck. What did I or didn't I do right?
Any suggestions would be greatly appreciated.

[lakewoodlawnman]

You should have gotten an email with the CD key(license) in it.

[fingerman]

The Popcorn 2 upgrade checks for installed copies of Toast 7 or Popcorn 1 when you first launch it. If it doesn't find them, it will ask you for your Toast 7 or Popcorn 1 key.

After you successfully enter those, it will ask you for a Popcorn 2 key. (If it finds Toast 7 or Popcorn 1 installed, it will just ask you for a Popcorn 2 key)

The Popcorn 2 key should be sent to you by email.

Check your junk mail folder or spam filter for an email from roxio, or element5 or digitalriver... I think those are the download stores that Roxio uses.

[blodwyn_pig]

fingerman, on Apr 26 2006, 10:32 PM, said:

The Popcorn 2 upgrade checks for installed copies of Toast 7 or Popcorn 1 when you first launch it. If it doesn't find them, it will ask you for your Toast 7 or Popcorn 1 key.

After you successfully enter those, it will ask you for a Popcorn 2 key. (If it finds Toast 7 or Popcorn 1 installed, it will just ask you for a Popcorn 2 key)

The Popcorn 2 key should be sent to you by email.

Check your junk mail folder or spam filter for an email from roxio, or element5 or digitalriver... I think those are the download stores that Roxio uses.

I'm having a problem too.  I have Toast 7 installed and just bought the Popcorn 2 upgrade.  When I launch Popcorn it prompts me for a CD key.  My Toast 7 key doesn't work.  The email I got with my Popcorn receipt did not contain a key.  I have checked my spam folder and no emails are in there related to the purchase or registration.

[blodwyn_pig]

blodwyn_pig, on Apr 27 2006, 11:26 AM, said:

I'm having a problem too.  I have Toast 7 installed and just bought the Popcorn 2 upgrade.  When I launch Popcorn it prompts me for a CD key.  My Toast 7 key doesn't work.  The email I got with my Popcorn receipt did not contain a key.  I have checked my spam folder and no emails are in there related to the purchase or registration.

Well I spent a while browsing the so called 'support' pages and trying to call a support team, and got the runaround, with one customer support rep telling me to call a number who were telling me to call the other number.  Tried to log a web ticket, but what do you do when you need to enter a code displayed on the page when there is no code displayed?   Nobody seemed to be able to get me in contact with anyone who could help, so I've requested a refund.

[ameliamac]

I'm also a Toast 7/Popcorn 1 user who just purchased Popcorn 2.

If your experience is like mine, you should receive two e-mails, both from "Order Information - element 5 (notification-eng@element5.com)"

The first e-mail ("element 5 - payment details") is just a receipt. But the second e-mail, entitled "Download Link and License Information" contains the CD Key.

It's a little difficult to find. Look under Section B. "B. Details for product delivery. . . " Under that is Section 1 "License Information". It isn't specifically identified as "CD Key" but you should see a string of alphanumeric characters at the bottom of that section of the e-mail. That's what you need to enter when asked for the Popcorn 2 product key.

Hope this helps.

[blodwyn_pig]

ameliamac, on Apr 27 2006, 12:56 PM, said:

I'm also a Toast 7/Popcorn 1 user who just purchased Popcorn 2.

If your experience is like mine, you should receive two e-mails, both from "Order Information - element 5 (notification-eng@element5.com)"

The first e-mail ("element 5 - payment details") is just a receipt. But the second e-mail, entitled "Download Link and License Information" contains the CD Key.

It's a little difficult to find. Look under Section B. "B. Details for product delivery. . . " Under that is Section 1 "License Information". It isn't specifically identified as "CD Key" but you should see a string of alphanumeric characters at the bottom of that section of the e-mail. That's what you need to enter when asked for the Popcorn 2 product key.

Hope this helps.

Mine came from DigitalRiver.  The email contained this section...

Product SKU: 225300DIR
Product Name: Popcorn 2 - ESD - Upgrade Only
Qty Ordered: 1
Amount: $29.99
Serial Number / CD-Key:



                               SubTotal: $29.99
                               Shipping: $0.00

                               Tax: $0.00
                               Total: $29.99

As you can see, no key included.   No second email arrived either.

[patatrox]

I appologize to everyone affected, please review this post and contact me directly via e-mail with your order confirmation.  Thanks.

[blodwyn_pig]

As per your admin post, I just emailed [removed] and my email bounced back

[patatrox]

blodwyn_pig, on Apr 27 2006, 07:33 PM, said:

As per your admin post, I just emailed [removed] and my email bounced back

E-mail address has been updated, I've received your e-mail and replied.

lkrupp, on Apr 26 2006, 10:15 PM, said:

Something is amuck. What did I or didn't I do right?
Any suggestions would be greatly appreciated.

Please check your e-mail, thank you.

[blodwyn_pig]

patatrox, on Apr 27 2006, 04:51 PM, said:

E-mail address has been updated, I've received your e-mail and replied.
Please check your e-mail, thank you.

Got the key, it works.  Thanks.

[lkrupp]

Thanks for all your help and advice, everyone. It turns out there was a problem with the system and some Popcorn 2 ESD upgrades were sent without CD-Keys. I called Roxio customer service, was informed of the problem, received an email from a Roxio employee who provided me with my CD-Key. All is well in Popcorn land.

[patatrox]

You're both more then welcome and thanks for giving us the chance to correct it!