Help
Roxio Community
Page 1 of 1
Creator 2009 Install Fails stuck in loop
#1
- Newbie
-
- Group: Members
- Posts: 2
- Joined: 02-February 09
Posted 02 February 2009 - 08:35 PM
Hey guys, just wondering if any one else had this issue and resolved it. I have windows xp pro and have the latest version of direct x,.net frame work. the problem i have is when i do a clean install i can get to installing emc11 content(youmust install emc 10 before content etc)
I then run content disc error hot fix and can only get to installing creator 2009 and then removal of setup !
i have also tried removing .net 3.5 3.0 2.0 and reinstalling 3.5 with no help
any help would be great!
#2
- Digital Guru
-
- Group: Members
- Posts: 15,581
- Joined: 04-January 06
- Gender:Male
Posted 02 February 2009 - 09:12 PM
QUOTE (gman007 @ Feb 2 2009, 11:35 PM) <{POST_SNAPBACK}>
i have also tried removing .net 3.5 3.0 2.0 and reinstalling 3.5 with no help
There is a known issue with .net 3.5 SP1 if it is installed BEFORE Creator 2009. Uninstall that and then install Creator 2009 which will install .net 3.5 by default.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
---------
System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
---------
System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#3
- Rookie
-
- Group: Members
- Posts: 36
- Joined: 16-January 09
Posted 03 February 2009 - 12:53 AM
ggrussel. I have had all kinds of problems since the .NET framework 3.5 update - C2009 shows as a splash only. I am about to clone back a couple of weeks. I also had problems installing C2009 but had the basic . Net Framework 3.5 some time ago and the Roxio support never mentioned it - just kept telling me to do a clean re install.
#4
- Newbie
-
- Group: Members
- Posts: 6
- Joined: 03-February 09
Posted 03 February 2009 - 04:26 PM
QUOTE (ggrussell @ Feb 2 2009, 09:12 PM) <{POST_SNAPBACK}>
There is a known issue with .net 3.5 SP1 if it is installed BEFORE Creator 2009. Uninstall that and then install Creator 2009 which will install .net 3.5 by default.
I'm having what appears to be the same problem during install on my XP machine with SP3. It just stops while attempting to install .Net Framework 3.5. I just checked my Add/Remove programs and all I see there are entries for Microsoft .Net Framework 1.1, Microsoft .Net Framework 1.1 Hotfix (KB928366), and Microsoft .Net Framework 2.0 Service Pack 1. No mention of version 3.5. Any thoughts on how I should proceed. Thanks.
#5
- Digital Guru
-
- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 03 February 2009 - 05:19 PM
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#6
- Newbie
-
- Group: Members
- Posts: 6
- Joined: 03-February 09
Posted 03 February 2009 - 09:33 PM
QUOTE (gi7omy @ Feb 3 2009, 05:19 PM) <{POST_SNAPBACK}>
This is what's confusing me. As I pointed out I don't seem to have 3.5 installed, so why do I need to run a 3.5 unistaller?
#7
- Digital Guru
-
- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 04 February 2009 - 04:36 AM
It's possible it is installed - but not showing in add/remove programs. When I installed 2009, there was no 3.5 showing, but it was there.
Try the uninstaller anyway - it's a very small file and it won't do any harm
Try the uninstaller anyway - it's a very small file and it won't do any harm
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#8
- Newbie
-
- Group: Members
- Posts: 6
- Joined: 03-February 09
Posted 04 February 2009 - 11:35 AM
QUOTE (gi7omy @ Feb 4 2009, 04:36 AM) <{POST_SNAPBACK}>
It's possible it is installed - but not showing in add/remove programs. When I installed 2009, there was no 3.5 showing, but it was there.
Try the uninstaller anyway - it's a very small file and it won't do any harm
Try the uninstaller anyway - it's a very small file and it won't do any harm
Is this a selective uninstall? Do I uinstall each version of .net framwork explicitly or will the program automatically pick and choose? I'm not sure what other programs on my machine currently use this framework functionality and I don't want to delete some older version of framework that might be used by a different application.
If this unistall get screwed up, do you now how it would impact the operating system and whether or not Restore would work correctly to get me back to the position I was at?
Before I queried this forum, I also sent an online request to the support team, but so far no response. I find it frustrating that I can't perform a selective install of the features I want and that the install seem to take so long from what I've been reading. Of course I haven't gotten that far yet to see how long the install will take for me.
#9
- Digital Guru
-
- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 04 February 2009 - 12:39 PM
I believe that program will pick up 3.5 SP, 3.5 and 2 - all of which can be removed as 3.5 installation also installs 2
There should be a link on that page for a detailed explanation
There should be a link on that page for a detailed explanation
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#10
- Newbie
-
- Group: Members
- Posts: 6
- Joined: 03-February 09
Posted 04 February 2009 - 02:17 PM
QUOTE (gi7omy @ Feb 4 2009, 12:39 PM) <{POST_SNAPBACK}>
I believe that program will pick up 3.5 SP, 3.5 and 2 - all of which can be removed as 3.5 installation also installs 2
There should be a link on that page for a detailed explanation
There should be a link on that page for a detailed explanation
Thanks. I'll give it a shot. No reply from Roxio Support yet
#11
- Newbie
-
- Group: Members
- Posts: 2
- Joined: 02-February 09
Posted 04 February 2009 - 02:27 PM
QUOTE (ggrussell @ Feb 2 2009, 09:12 PM) <{POST_SNAPBACK}>
There is a known issue with .net 3.5 SP1 if it is installed BEFORE Creator 2009. Uninstall that and then install Creator 2009 which will install .net 3.5 by default.
Ill give that a shot thanks ggrussell
#12
- Newbie
-
- Group: Members
- Posts: 6
- Joined: 03-February 09
Posted 04 February 2009 - 02:37 PM
QUOTE (gi7omy @ Feb 4 2009, 12:39 PM) <{POST_SNAPBACK}>
I believe that program will pick up 3.5 SP, 3.5 and 2 - all of which can be removed as 3.5 installation also installs 2
There should be a link on that page for a detailed explanation
There should be a link on that page for a detailed explanation
A Roxio Support tech, somebody named Banderson, posted on my support ticket that I should follow the Clean install instructions for Creator 2009 on Windows XP. He gave me a link. I don't have Creator installed as yet so I'm a little confused as to what it will do for me. Based upon what I read, I'm worried his suggestion will cause more trouble than it will fix. Any thoughts? Sorry to keep bugging you, but I'd rather throw Creator 2009 into the garbage rather than screw up my computer. Thanks
#13
- Digital Guru
-
- Group: Digital Guru
- Posts: 16,915
- Joined: 10-February 06
- Gender:Male
- Location:Belfast, Ireland
Posted 04 February 2009 - 04:33 PM
That's the help desk for you - start at page 1 no matter what the symptoms are 
If you haven't installed - you don't NEED a clean install - you're already DOING it ;:
If you haven't installed - you don't NEED a clean install - you're already DOING it ;:
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#14
- Newbie
-
- Group: Members
- Posts: 6
- Joined: 03-February 09
Posted 04 February 2009 - 07:49 PM
QUOTE (gi7omy @ Feb 4 2009, 04:33 PM) <{POST_SNAPBACK}>
That's the help desk for you - start at page 1 no matter what the symptoms are
If you haven't installed - you don't NEED a clean install - you're already DOING it ;:
If you haven't installed - you don't NEED a clean install - you're already DOING it ;:
I'll give your suggestion a shot and let you know how it goes. Thanks for the feedback.
Share this topic:
Page 1 of 1