2009contentdiscerror_hotfix.zip (36 Kb)

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2009contentdiscerror_hotfix.zip (36 Kb) Trying to install Creator 2009

#1 Deemoonpie

Newbie

Group: Members
Posts: 2
Joined: 28-January 09

Posted 09 February 2009 - 08:32 AM

I have a Dell computer (Vista 64 bit) which came with Roxio Creator 10.2 DE. Since it wasn't a full version, I bought and tried to upgrade to Creator 2009. I kept getting error messages during the installation so I contacted support - they sent them three pages of instructions on how to remove 10.2 DE and do a clean install for Creator 2009. I completed all the steps but when I tried to install 2009, I got the message that I had to have Creator 10 installed first.

I have an open ticket with Roxio - no response since 2/2/2009. I found the hot fix message in the disccusion group so tried that but when I tried to run the hot fix file, I got a message that "This is a valid installation...no clean-up necessary."

I am still unable to run any part of Roxio because I get messages like "the item MyDVD11.exe' that this shortcut refers to has been moved or changed so the stortcut will no longer work properly.

Any suggestions/help will be greatly appreciated!!!

#2 gi7omy

Digital Guru

Group: Digital Guru
Posts: 16,915
Joined: 10-February 06
Gender:Male
Location:Belfast, Ireland

Posted 09 February 2009 - 08:51 AM

Check this post for a link

http://forums.support.roxio.com/index.php?showtopic=44299

If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed

"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "

"If computers get too powerful, we can organize them into a committee; that will do them in."

“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe

Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor

EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)

#3 Deemoonpie

Newbie

Group: Members
Posts: 2
Joined: 28-January 09

Posted 12 February 2009 - 01:15 PM

Thanks for the suggestion but as I noted in my original post, I found the hot fix message in the disccusion group so tried that but when I tried to run the hot fix file, I got a message that "This is a valid installation...no clean-up necessary."

Just for grins, I tried to install Roxio Creator 2009 again but got the same message that Roxio 10 needed to be installed first and then the same rollback of the installation...

It's a vicious cycle...the hot fix says the installation is clean and valid but Roxio Creator 2009 apparently doesn't know that...

#4 Jim_Hardin

Digital Guru

Group: Digital Guru
Posts: 24,671
Joined: 23-January 08
Gender:Male

Posted 12 February 2009 - 01:47 PM

If there is a problem you can't just install on top of it.

You need to carefully go through the Vista Clean Install process.

Print it out and do everything it says, and nothing that it doesn't say. Don't try to be creative!

Vista