4 replies to this topic

[schalker820]

i just bought this today(roxio creator 2009) and i will not install for some reason. everytime i do
i get a message saying " setup encountered an error during installation. error code 007E "
Any help would be great. id actually like to use what i buy ^^.     

[Jim_Hardin]

Did you read all of the suggestions posted at the top?

[schalker820]

so far what i have tryed is what the tech has told me

Thank you for contacting Roxio Technical Support

Follow these steps:

   1. From the Start menu, select Control Panel.
   2. Double-click Add or Remove Programs.
   3. Uninstall .NET 2.0. If a higher version of .NET is installed (e.g., .NET 3.0), uninstall the higher version first, and then uninstall version 2.0.

      Note: If you cannot uninstall .NET, use the Microsoft .Net Framework Cleanup Tool to remove the Microsoft .Net Framework from your computer.  
      Download and run the updated version of the .NET Framework cleanup tool at the link below:

      http://astebner.sts.winisp.net/Tools/dotne...leanup_tool.zip  

   4. If the .NET v2.050727 or v3.0 folder is present on your computer, rename the folders to have "old" at the end of the name or delete them:
          * Right-click the Start button and then choose Explore.  
          * Browse to C:\WINDOWS\Microsoft.NET\Framework.
          * Right-click the v2.0.50727 or v3.0... folder, and then select Rename.
            
          * Type v2.0.50727-OLD, and or v3.0-old then press Enter.
            
   5. Download and Install Microsoft .NET Framework 3.5 Service Pack 1.
  
      http://www.microsoft.com/downloads/details...;displaylang=en

    
   6. Attempt to install Creator 2009.


next i tryed

   Thank you for Contacting Roxio Technical Support

Copy the CD/DVD to your hard drive and try installing from the hard drive

a. On your Desktop, double-click "My Computer".
b. Double-click the "Local C:" drive.  
c. Create a new folder by clicking on "File" from the menu, point to "New", and then click "Folder".  Call the new folder "rox".
d. Insert the Easy Media Creator CD into your CD-ROM or DVD-ROM drive.
e. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click "Explore".
f. On the "Edit" menu, click "Select All".
g. On the "Edit" menu, click "Copy".
h. Right-click the folder that you created in step 2, and then click Paste.
i. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click (if you are running Windows Vista than right click and choose run as admin) Setup.exe or Install.bat in the folder that you created in step 2 to start Windows Installer and Easy Media Creator Setup
j. Follow the on-screen instructions to complete the installation.


Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

Regards,

Roxio Technical Support
http://www.roxio.com/enu/support

Have you tried our online self-service tools?  For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml
Discussion Groups - http://forums.support.roxio.com/
Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback  

it was about 99% of the bar compleated and then it gave me the error code

Edited by schalker820, 10 February 2009 - 11:08 AM.

[Jim_Hardin]

You absolutely do not want to install .NET 3.5 and above all SP1!!!!

However since you have already been running the gauntlet, I would suggest you would be better off picking up your phone and calling Roxio.

[schalker820]

found out the tech support number
1-877-769-4601 11am-6pm est
this is what i have tryed starting from the bottom to the top

WebTicket
2/11/2009       still the same error  

sgiliberti
2/11/2009        

sgiliberti
2/11/2009       Thank you for Contacting Roxio Technical Support

Copy the CD/DVD to your hard drive and try installing from the hard drive

a. On your Desktop, double-click "My Computer".
b. Double-click the "Local C:" drive.  
c. Create a new folder by clicking on "File" from the menu, point to "New", and then click "Folder".  Call the new folder "rox".
d. Insert the Easy Media Creator CD into your CD-ROM or DVD-ROM drive.
e. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click "Explore".
f. On the "Edit" menu, click "Select All".
g. On the "Edit" menu, click "Copy".
h. Right-click the folder that you created in step 2, and then click Paste.
i. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click (if you are running Windows Vista than right click and choose run as admin) Setup.exe or Install.bat in the folder that you created in step 2 to start Windows Installer and Easy Media Creator Setup
j. Follow the on-screen instructions to complete the installation.


Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

Regards,

Roxio Technical Support
http://www.roxio.com/enu/support

Have you tried our online self-service tools?  For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml
Discussion Groups - http://forums.support.roxio.com/
Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback  

MSawyer
2/11/2009       Thank you for contacting Roxio Technical Support

Follow these steps:

   1. From the Start menu, select Control Panel.
   2. Double-click Add or Remove Programs.
   3. Uninstall .NET 2.0. If a higher version of .NET is installed (e.g., .NET 3.0), uninstall the higher version first, and then uninstall version 2.0.

      Note: If you cannot uninstall .NET, use the Microsoft .Net Framework Cleanup Tool to remove the Microsoft .Net Framework from your computer.  
      Download and run the updated version of the .NET Framework cleanup tool at the link below:

      http://astebner.sts.winisp.net/Tools/dotne...leanup_tool.zip  

   4. If the .NET v2.050727 or v3.0 folder is present on your computer, rename the folders to have "old" at the end of the name or delete them:
          * Right-click the Start button and then choose Explore.  
          * Browse to C:\WINDOWS\Microsoft.NET\Framework.
          * Right-click the v2.0.50727 or v3.0... folder, and then select Rename.
            
          * Type v2.0.50727-OLD, and or v3.0-old then press Enter.
            
   5. Download and Install Microsoft .NET Framework 3.5
  
      http://www.microsoft.com/downloads/details...;displaylang=en

    
   6. Attempt to install Creator 2009.

  This issue may be caused by a permission problem with your Windows XP account.
Try opening the program under a new Windows XP account with Administrator priviledges.

Instructions on how to create a new account can be found at the Microsoft link below.

http://support.microsoft.com/default.aspx?...783&sd=tech


If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.  

Regards,  

Roxio Technical Support
http://www.roxio.com/enu/support



We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

  
Thank you for your comments and we appreciate the feedback
  

WebTicket
2/10/2009       still 007E error   

sgibson
2/10/2009       Thank you for contacting Roxio Technical Support


Disable your startup items using MSCONFIG

For Windows Vista: Click on the Vista start icon in the bottom left corner of your screen.
Type MSCONFIG in the search box and then either press enter on your keyboard or double-click on the MSCONFIG program that appears in the search results.

For Windows XP: Click on the "Start" button and select "Run". Type "msconfig" and click on the "OK" button or press the "Enter" key.

a. Select the "Startup" tab.
b. Write down which items are checked, and then click on the "Disable All"    button in the lower right corner of the screen.
c. Click on the "Apply" button and then click on "OK".
d. Click "YES" to restart the computer.
e. When you reach the Desktop, you may receive a message saying "you have used the "System Configuration Utility" to make changes to your system....", you get this message, simply place a checkmark in a box on the lower left side titled, "Do not show me this message again" and click on the "OK" button.
NOTE: To reverse these changes, follow steps a to c, and then place the checkmarks back in the boxes. For optimal performance, only Anti-Virus or Firewall software should be enabled.


If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,

Roxio Technical Support
http://support.roxio.com

Have you tried our online self-service tools?  For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml

Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to complete our online support survey.
http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback
_______________________________________________________________
Thank you for contacting Roxio Technical Support

Please download and install the px engine as well as  firmware update.

Update PX Engine:
http://kb.roxio.com/content/kb/General%20I...mation/000070GN

Update the firmware for your cd/dvd burner:
http://kb.roxio.com/content/kb/General%20I...mation/000014GN

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,
Roxio Technical Support
http://support.roxio.com

Have you tried our online self-service tools?  For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml
Discussion Groups - http://forums.support.roxio.com/
Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback

______________________________________________________________\
Thank you for contacting Roxio Technical Support

Please install Flash 9 from the link below:
http://www.adobe.com/products/flashplayer/

Then please install ActiveX9 from the link below:
http://www.freedownloadscenter.com/Program...veX/index9.html

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,

Roxio Technical Support
http://www.roxio.com/enu/support




System Requirements
Minimum System Requirements:
Microsoft® Windows Vista™ Home Basic, Windows® XP SP2 (32- or 64-bit), 1 GHz processor and 512 MB RAM
1024x768 DirectX 9 compatible graphics card with at least 16-bit color setting, sound card, DVD-ROM drive
Hard drive with at least 3 GB free space for installation
Windows Media Player 10
Internet Explorer 7. Internet connection required for registration, product updates, and some features. Any Internet charges are the user's responsibility.
TiVo® requires a TiVo® Series2™, Series3™, TiVo® HD DVR or other TiVoToGo™ compatible DVR connected to your home network, and TiVo Desktop. Does not work with DirecTV® provided TiVo DVRs. See www.tivo.com for more information.
For video capture: OHCI compliant IEEE 1394 FireWire card (for use with DV camera) or analog video capture device
Blu-ray authoring requires an additional High-Def/Blu-ray Disc Plug-In which can be purchased at www.roxio.com
Supported Input Formats:
Video: AVI, DV, HDV, DV-AVI, MPEG-1/2/4, MPEG2-HD, DVD-Video, IFO/VOB, DivX®, DivX HD, XviD, DVR-MS, TiVo, ASF, MOV, WMV, QuickTime™, 3GP, MPEG2 Transport Stream, AVC (H.264), AVCHD
Audio: Audio CD, MP3, WAV, WMA, Dolby® Digital AC-3, AAC, Ogg Vorbis, FLAC, M4A, MP4, Playlists (WPL, ASX, M3U, PLS, XSPF)
Image: JPG, PNG, TIFF, BMP, GIF
Supported Output Formats:
Video: AVI, DV-AVI, HDV, MPEG-1/2/4, MPEG2-HD, DivX, DivX HD, WMV, WMV HD, AVC (H.264), MP4, 3GP
Audio: MP3, WAV, WMA, Dolby Digital AC-3, Ogg Vorbis, FLAC, MPEG-1/2, M4A, AAC, Playlists (M3U, PLS, XSPF, WPL)
Image: JPG, PNG, TIFF, BMP, GIF
Video disc formats: DVD, Video CD (VCD), Super Video CD (SVCD), Mini DVD
Recordable Formats:
CD-R/RW, DVD+R/RW, DVD-R/RW, DVD-R DL, DVD+R DL, DVD-RAM, BD-R/RE, BD-R/RE DL
Disc image formats: read ISO, C2D, BIN/CUE and GI; write ISO and GI


    

sgiliberti
2/10/2009       Thank you for Contacting Roxio Technical Support

Copy the CD/DVD to your hard drive and try installing from the hard drive

a. On your Desktop, double-click "My Computer".
b. Double-click the "Local C:" drive.  
c. Create a new folder by clicking on "File" from the menu, point to "New", and then click "Folder".  Call the new folder "rox".
d. Insert the Easy Media Creator CD into your CD-ROM or DVD-ROM drive.
e. In My Computer, right-click the CD-ROM or DVD-ROM drive, and then click "Explore".
f. On the "Edit" menu, click "Select All".
g. On the "Edit" menu, click "Copy".
h. Right-click the folder that you created in step 2, and then click Paste.
i. When all the files have been copied to the new folder, quit all other programs that are running, and then double-click (if you are running Windows Vista than right click and choose run as admin) Setup.exe or Install.bat in the folder that you created in step 2 to start Windows Installer and Easy Media Creator Setup
j. Follow the on-screen instructions to complete the installation.


Thanks for contacting Roxio Customer Care. Let us know if you need further assistance on this issue by clicking the Update button.

Regards,

Roxio Technical Support
http://www.roxio.com/enu/support

Have you tried our online self-service tools?  For instant support, please try one of the tools below:

Roxanne - http://roxio.com/en/support/nh/index.jhtml
Discussion Groups - http://forums.support.roxio.com/
Knowledgebase - http://search.roxio.com/

We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

Thank you for your comments and we appreciate the feedback  

WebTicket
2/10/2009       ok i have tryed the steps you have provided. The Install loading bar got a bit farther and was this time was alot closer to finish and it at somepoint between a inch to the end of the bar it interupeted and had to close.  

MSawyer
2/10/2009       Thank you for contacting Roxio Technical Support

Follow these steps:

   1. From the Start menu, select Control Panel.
   2. Double-click Add or Remove Programs.
   3. Uninstall .NET 2.0. If a higher version of .NET is installed (e.g., .NET 3.0), uninstall the higher version first, and then uninstall version 2.0.

      Note: If you cannot uninstall .NET, use the Microsoft .Net Framework Cleanup Tool to remove the Microsoft .Net Framework from your computer.  
      Download and run the updated version of the .NET Framework cleanup tool at the link below:

      http://astebner.sts.winisp.net/Tools/dotne...leanup_tool.zip  

   4. If the .NET v2.050727 or v3.0 folder is present on your computer, rename the folders to have "old" at the end of the name or delete them:
          * Right-click the Start button and then choose Explore.  
          * Browse to C:\WINDOWS\Microsoft.NET\Framework.
          * Right-click the v2.0.50727 or v3.0... folder, and then select Rename.
            
          * Type v2.0.50727-OLD, and or v3.0-old then press Enter.
            
   5. Download and Install Microsoft .NET Framework 3.5 Service Pack 1.
  
      http://www.microsoft.com/downloads/details...;displaylang=en

    
   6. Attempt to install Creator 2009.

  

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.  

Regards,  

Roxio Technical Support
http://www.roxio.com/enu/support



We are always looking for ways to improve so please click on the link below to complete our online support survey.

http://www.surveymonkey.com/s.aspx?sm=gogk...2fyt0p0pg_3d_3d

  
Thank you for your comments and we appreciate the feedback
  

WebTicket
2/10/2009       setup encountered an error during installation. error code 007E
what do i do now?  


i can still not figure out how to fix the problem any help would be greatly apreciated. any possible info would be awsome cause im just shooting in the dark at this point.

Edited by schalker820, 11 February 2009 - 02:19 PM.