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This post has been edited by vbreslow: 10 February 2009 - 01:01 PM
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Creator 7 Uninstallation
#1
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Posted 10 February 2009 - 12:57 PM
I am trying to uninstall Creator 7 from my laptop and I keep getting this "Severe" error message saying that it cannot find the certificate file. When I click past that I get another "Severe" error message saying that it cannot authenticate this version and make sure your system is set to the current date (which it is). when I click out of all of the error messages I get another error message that says, "Fatal Error During Installation." Can you help me resolve this so I can uninstall it please? I have also tried putting the actual disc in the drive to see if it could authenticate with the disc, but that didn't work. Then I tried to re-install the software to see if it would find what it needed, but the same errors came up. I need to get it off this computer. Thanks.
#2
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Posted 10 February 2009 - 03:13 PM
QUOTE (vbreslow @ Feb 10 2009, 02:57 PM) <{POST_SNAPBACK}>
I am trying to uninstall Creator 7 from my laptop and I keep getting this "Severe" error message saying that it cannot find the certificate file. When I click past that I get another "Severe" error message saying that it cannot authenticate this version and make sure your system is set to the current date (which it is). when I click out of all of the error messages I get another error message that says, "Fatal Error During Installation." Can you help me resolve this so I can uninstall it please? I have also tried putting the actual disc in the drive to see if it could authenticate with the disc, but that didn't work. Then I tried to re-install the software to see if it would find what it needed, but the same errors came up. I need to get it off this computer. Thanks.
Download the Microsoft Cleanup Utility, install it, then run it, and get rid of the Sonic and Roxio files on your computer.
http://support.microsoft.com/default.aspx?...kb;en-us;290301
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#3
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Posted 10 February 2009 - 03:34 PM
QUOTE (grandpabruce @ Feb 10 2009, 03:13 PM) <{POST_SNAPBACK}>
Download the Microsoft Cleanup Utility, install it, then run it, and get rid of the Sonic and Roxio files on your computer.
http://support.microsoft.com/default.aspx?...kb;en-us;290301
http://support.microsoft.com/default.aspx?...kb;en-us;290301
Thank you for the information about the post being moved and for the information about how to uninstall the software. I'll give it a try.
This post has been edited by vbreslow: 10 February 2009 - 03:35 PM
#4
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Posted 10 February 2009 - 06:26 PM
QUOTE (vbreslow @ Feb 10 2009, 05:34 PM) <{POST_SNAPBACK}>
Thank you for the information about the post being moved and for the information about how to uninstall the software. I'll give it a try.
Good luck. Let us know if it works.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#5
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Posted 14 February 2009 - 09:12 PM
QUOTE (grandpabruce @ Feb 10 2009, 06:26 PM) <{POST_SNAPBACK}>
Good luck. Let us know if it works.
Turns out I had to format my drive so that took care of the uninstall issue. But, thank you so much for the reference to that tool I will use it in the future. Happy Valentine's Day; your grandchildren are goreous. Vicki
#6
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Posted 14 February 2009 - 09:31 PM
QUOTE (vbreslow @ Feb 14 2009, 11:12 PM) <{POST_SNAPBACK}>
Turns out I had to format my drive so that took care of the uninstall issue. But, thank you so much for the reference to that tool I will use it in the future. Happy Valentine's Day; your grandchildren are goreous. Vicki
You are welcome, thank you, and Happy Valentine's Day to you, too.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#7
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- Group: Members
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Posted 14 February 2009 - 10:30 PM
QUOTE (grandpabruce @ Feb 10 2009, 06:26 PM) <{POST_SNAPBACK}>
Good luck. Let us know if it works.
Turns out I had to format my drive so that took care of the uninstall issue. But, thank you so much for the reference to that tool I will use it in the future. Happy Valentine's Day; your grandchildren are goreous. Vicki
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