Posted 15 February 2009 - 05:25 AM
I've spent 5 hours trying to get this program to start up. I've downloaded it several times onto my desktop and double clicked to start but get a message saying it's not loaded correctly and to remove/repair it using control panel option........however it doesn't appear ianywhere in the listing.
Anyone any ideas. I've only bought the program today. On someone else's help posting, the official reply was that the unlock code was incorrectly entered and it should have 18 digits......mine only has 17....any ideas.
williat1
Try
Windows Uninstaller to see if it is listed and if so, use that to uninstall. Read all the warnings.
Next time, make sure that you have checked your hard drive for malware and have thoroughly defragged it. When you install it, make sure that you have nothing else running on your computer INCLUDING your anti-virus, anti-malware, e-mail, games.
Where did you buy the software? Directly from
Roxio, from a store, or from something like e-bay? If you got it from e-bay, you may have been tricked into buying a non-functional piece of software. Contact that seller.
BTW the way that was a free version that probably came with a Dell computer.
What operating system do you have XP or Vista' 32 or 64?
This post has been edited by sknis: 15 February 2009 - 05:37 AM
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.