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I went to go to the www.myorder.com/roxio and go to my order for a redownload. I have the extended download service. The screen says my order doesn't exist! I just bought this last month. Where did it go and how do I get to it? Any ideas?
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#2
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Posted 15 February 2009 - 05:53 AM
QUOTE (KJJ @ Feb 15 2009, 07:21 AM) <{POST_SNAPBACK}>
I went to go to the www.myorder.com/roxio and go to my order for a redownload. I have the extended download service. The screen says my order doesn't exist! I just bought this last month. Where did it go and how do I get to it? Any ideas?
You may have to wait until Monday to call Roxio/Digital River. Do you have the order number? Check again later today; they may have been doing some maintenance earlier.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#3
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Posted 15 February 2009 - 06:39 AM
QUOTE (sknis @ Feb 15 2009, 05:53 AM) <{POST_SNAPBACK}>
You may have to wait until Monday to call Roxio/Digital River. Do you have the order number? Check again later today; they may have been doing some maintenance earlier.
Thanks.
I have all the paper work for the order! Now all I have to do is find the correct phone number to call.
#4
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Posted 15 February 2009 - 08:09 AM
QUOTE (KJJ @ Feb 15 2009, 08:39 AM) <{POST_SNAPBACK}>
Thanks.
I have all the paper work for the order! Now all I have to do is find the correct phone number to call.
I have all the paper work for the order! Now all I have to do is find the correct phone number to call.
Questions After Purchase
If you have questions about payment, product download, shipping or general status of your order, please call 1-800-656-5443 or click here for further assistance. Please note Customer Service can not address technical issues.
(from the support page - right column)
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#5
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Posted 16 February 2009 - 06:30 AM
QUOTE (sknis @ Feb 15 2009, 08:09 AM) <{POST_SNAPBACK}>
Questions After Purchase
If you have questions about payment, product download, shipping or general status of your order, please call 1-800-656-5443 or click here for further assistance. Please note Customer Service can not address technical issues.
(from the support page - right column)
If you have questions about payment, product download, shipping or general status of your order, please call 1-800-656-5443 or click here for further assistance. Please note Customer Service can not address technical issues.
(from the support page - right column)
Thanks. I called them and all is well after discovering a very confusing issue!
For all who have read this and can't get to their order, here is the buzz. If you use the Email address and the last 5 digits of the credit card used, you will only get your most recent order; so if you have ordered anything on line after you ordered Creator 2009, you will not get to the download site.
To get there, you must use the Enter Order #, and here comes the confusion......the password they want is to enter the order # again. How bizarre is this?
#6
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- Gender:Male
Posted 16 February 2009 - 06:35 AM
QUOTE (KJJ @ Feb 16 2009, 08:30 AM) <{POST_SNAPBACK}>
Thanks. I called them and all is well after discovering a very confusing issue!
For all who have read this and can't get to their order, here is the buzz. If you use the Email address and the last 5 digits of the credit card used, you will only get your most recent order; so if you have ordered anything on line after you ordered Creator 2009, you will not get to the download site.
To get there, you must use the Enter Order #, and here comes the confusion......the password they want is to enter the order # again. How bizarre is this?
For all who have read this and can't get to their order, here is the buzz. If you use the Email address and the last 5 digits of the credit card used, you will only get your most recent order; so if you have ordered anything on line after you ordered Creator 2009, you will not get to the download site.
To get there, you must use the Enter Order #, and here comes the confusion......the password they want is to enter the order # again. How bizarre is this?
Glad you got waht you needed and thanks for posting that order and password information.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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