How To Reinstall

#1 NotAPleeb421

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Posted 18 February 2009 - 11:36 AM

Hi,

I purchased Roxio Creator 2009 this past November and never had an issue with the program. I kept meaning to make a backup disc but always put it off (which was stupid of me). I attempted to use the program today and it crashed and I was advised to uninstall it and reinstall the program. As I also purchased the Extended Download policy, I did not foresee an issue with uninstalling the program, as I still have my registered product key). I logged onto the Roxio website to redownload the program and the download link is not showing up; the only link I am getting to download is a program for my Tivo. Is there any way to redownload the program online or who do I contact about this? I contemplated calling the 1800 number, but it the customer service doesn't deal with technical issues.

If someone could answer by 6pm, that would be great...I have class at 7:30 and my professor e-mailed me at 2 requesting I burn a clip for class.

Thanks!

#2 ogdens

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Posted 18 February 2009 - 11:42 AM

QUOTE (NotAPleeb421 @ Feb 18 2009, 02:36 PM) <{POST_SNAPBACK}>

Try this http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

This post has been edited by ogdens: 18 February 2009 - 11:44 AM

#3 myguggi

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Posted 18 February 2009 - 11:43 AM

QUOTE (NotAPleeb421 @ Feb 18 2009, 02:36 PM) <{POST_SNAPBACK}>

Your problem is not a technical problem so customer service should handle it - give then a call.
What happened to your downloaded program. Did you delete it?

Walt

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#4 NotAPleeb421

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Joined: 18-February 09

Posted 18 February 2009 - 11:52 AM

QUOTE (myguggi @ Feb 18 2009, 02:43 PM) <{POST_SNAPBACK}>

Your problem is not a technical problem so customer service should handle it - give then a call.
What happened to your downloaded program. Did you delete it?

Thank you so much for your help! I just got off of the phone with customer service. I'm currently redownloading right now; I have no idea what happened. I entered the exact same order number and password as before and it ended up showing up (I couldn't have entered it wrong because I copied and pasted straight from the e-mail).
I deleted the downloaded program soon after installing; I've never had a problem with Roxio in the past (I have a Roxio program on one of my other computers from 2001 and never had to reinstall), so I figured I'd save space. I'll never do that one again!