7 replies to this topic

[NotAPleeb421]

Hi,

I purchased Roxio Creator 2009 this past November and never had an issue with the program.  I kept meaning to make a backup disc but always put it off (which was stupid of me).  I attempted to use the program today and it crashed and I was advised to uninstall it and reinstall the program.  As I also purchased the Extended Download policy, I did not foresee an issue with uninstalling the program, as I still have my registered product key).  I logged onto the Roxio website to redownload the program and the download link is not showing up; the only link I am getting to download is a program for my Tivo.  Is there any way to redownload the program online or who do I contact about this?  I contemplated calling the 1800 number, but it the customer service doesn't deal with technical issues.

If someone could answer by 6pm, that would be great...I have class at 7:30 and my professor e-mailed me at 2 requesting I burn a clip for class.

Thanks!

[ogdens]

Hi,

I purchased Roxio Creator 2009 this past November and never had an issue with the program.  I kept meaning to make a backup disc but always put it off (which was stupid of me).  I attempted to use the program today and it crashed and I was advised to uninstall it and reinstall the program.  As I also purchased the Extended Download policy, I did not foresee an issue with uninstalling the program, as I still have my registered product key).  I logged onto the Roxio website to redownload the program and the download link is not showing up; the only link I am getting to download is a program for my Tivo.  Is there any way to redownload the program online or who do I contact about this?  I contemplated calling the 1800 number, but it the customer service doesn't deal with technical issues.

If someone could answer by 6pm, that would be great...I have class at 7:30 and my professor e-mailed me at 2 requesting I burn a clip for class.

Thanks!

Try this  http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

Edited by ogdens, 18 February 2009 - 11:44 AM.

[myguggi]

Hi,

I purchased Roxio Creator 2009 this past November and never had an issue with the program.  I kept meaning to make a backup disc but always put it off (which was stupid of me).  I attempted to use the program today and it crashed and I was advised to uninstall it and reinstall the program.  As I also purchased the Extended Download policy, I did not foresee an issue with uninstalling the program, as I still have my registered product key).  I logged onto the Roxio website to redownload the program and the download link is not showing up; the only link I am getting to download is a program for my Tivo.  Is there any way to redownload the program online or who do I contact about this?  I contemplated calling the 1800 number, but it the customer service doesn't deal with technical issues.

If someone could answer by 6pm, that would be great...I have class at 7:30 and my professor e-mailed me at 2 requesting I burn a clip for class.

Thanks!

Your problem is not a technical problem so customer service should handle it - give then a call.
What happened to your downloaded program. Did you delete it?

[NotAPleeb421]

Your problem is not a technical problem so customer service should handle it - give then a call.
What happened to your downloaded program. Did you delete it?

Thank you so much for your help!  I just got off of the phone with customer service.  I'm currently redownloading right now; I have no idea what happened.  I entered the exact same order number and password as before and it ended up showing up (I couldn't have entered it wrong because I copied and pasted straight from the e-mail).
I deleted the downloaded program soon after installing; I've never had a problem with Roxio in the past (I have a Roxio program on one of my other computers from 2001 and never had to reinstall), so I figured I'd save space.  I'll never do that one again!

[Jim_Hardin]

Will you burn a copy this time  

Glad it worked out.

[myguggi]

Thank you so much for your help!  I just got off of the phone with customer service.  I'm currently redownloading right now; I have no idea what happened.  I entered the exact same order number and password as before and it ended up showing up (I couldn't have entered it wrong because I copied and pasted straight from the e-mail).
I deleted the downloaded program soon after installing; I've never had a problem with Roxio in the past (I have a Roxio program on one of my other computers from 2001 and never had to reinstall), so I figured I'd save space.  I'll never do that one again!

The first thing I do is make  copies of any purchased, downloaded program, either on a another hard drive and/or discs.

[NotAPleeb421]

I'm burning a copy right now

[Jim_Hardin]

I'm burning a copy right now

Pat yourself on the back!  

If you have other questions, don't hesitate to post.