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Roxio Community
Posted 21 February 2009 - 09:51 PM
I am following the instruction for clean install of creator 2009 to my Vista Business program and I have gotten to the part where I click on the link to download the Windows Installer Cleanup Utility package. Once downloaded I try to run the file (it doesn't give me the option to save to my desktop) and I get this message:
Script
C:\Users\Owner\AppData\Local\Temp\IXP000.TMP\Start Msi.vbs
Line: 17
Char: 1
Error: Permission denied
Code: 800A0046
Source: Microsoft VBScript runtime error
Getting very frustrated.
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Problems With Clean Install Of Creator 2009 Windows Installer Clean-up utility package won't run
#2
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Posted 22 February 2009 - 12:26 AM
I managed to figure out how to get the program to run, and I installed it and followed the rest of the process. However, this hasn't resolved my initial problem, which is that I can't get DVDs to play on Creator 2009 Cineplayer.
To begin with the video playback was choppy and out of time with the audio, which seemed to be playing fine. I looked for an answer and found a topic on this site which recommended I update my graphics card driver (NVIDIA GeForce 8400M G).
I did this and then the Cineplayer would not play at all. It would begin the audio but not the video, and then the whole thing would hang and stop responding. I have done a clean install of creator 2009 following the instructions given on this site and it has made no difference at all.
I have not had the time to check whether all of the other functions of creator 2009 are working, but I have checked the audio, and it seems to be doing what it should. I tried creating a slide show and that worked okay as well. Can anyone help?
To begin with the video playback was choppy and out of time with the audio, which seemed to be playing fine. I looked for an answer and found a topic on this site which recommended I update my graphics card driver (NVIDIA GeForce 8400M G).
I did this and then the Cineplayer would not play at all. It would begin the audio but not the video, and then the whole thing would hang and stop responding. I have done a clean install of creator 2009 following the instructions given on this site and it has made no difference at all.
I have not had the time to check whether all of the other functions of creator 2009 are working, but I have checked the audio, and it seems to be doing what it should. I tried creating a slide show and that worked okay as well. Can anyone help?
#3
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Posted 22 February 2009 - 09:12 AM
Check that you have DirectX 9.0c (latest version) installed. If necessary get it from MS.
You are using Vista and that has DirectX 10 but not 9.
Also, did you update the graphics from nVidia or elsewhere?
You are using Vista and that has DirectX 10 but not 9.
Also, did you update the graphics from nVidia or elsewhere?
If it ain't broke, fiddle with it until it breaks, then fiddle with it until you get it fixed
"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
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"Rincewind could scream for mercy in nineteen languages and just scream in another forty-four "
"If computers get too powerful, we can organize them into a committee; that will do them in."
“Computers have enabled people to make more mistakes faster than almost any invention in history, with the possible exception of tequila and hand guns.” — Mitch Ratcliffe
Daithi
Home Brew computer
Intel I7 950 on Gigabyte X58A UD3R mobo
12 GB Three Channel DDRAM
Radeon HD4850 512 MB GDR3 graphics
Signalink USB Audio Codec for ham radio connection
1 x 160 GB, 1 x 330 GB, 1 x 400 GB IDE drives
4 x 250 GB SATA 2
LG HL-DT-ST GGW-H20L BD-RE drive
22" Acer P223W monitor
EMC 7.5 on Windows XP 32 SP3
EMC10 on Windows XP64 SP2
Creator 2011 on Windows 7 Ultimate
ECD6 on Gentoo Linux (running under VMWare)
#4
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Posted 22 February 2009 - 09:34 AM
QUOTE (caraway @ Feb 22 2009, 03:26 AM) <{POST_SNAPBACK}>
To begin with the video playback was choppy and out of time with the audio, which seemed to be playing fine. I looked for an answer and found a topic on this site which recommended I update my graphics card driver (NVIDIA GeForce 8400M G).
Go to the nVidia Control Panel and set it to 'Let the 3D application Decide'. That should be the default, but some people change it.
Attached image(s)
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#5
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Posted 23 February 2009 - 02:31 AM
QUOTE (gi7omy @ Feb 22 2009, 09:12 AM) <{POST_SNAPBACK}>
Check that you have DirectX 9.0c (latest version) installed. If necessary get it from MS.
You are using Vista and that has DirectX 10 but not 9.
Also, did you update the graphics from nVidia or elsewhere?
You are using Vista and that has DirectX 10 but not 9.
Also, did you update the graphics from nVidia or elsewhere?
I updated the graphics from nVidia. I will try your DirectX 9.0c suggestion.
QUOTE (ggrussell @ Feb 22 2009, 09:34 AM) <{POST_SNAPBACK}>
Go to the nVidia Control Panel and set it to 'Let the 3D application Decide'. That should be the default, but some people change it.
Hi, Yes, I do have my control panel set to the default. I don't like to fiddle with what I don't understand.
#6
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Posted 23 February 2009 - 10:00 AM
There's a decent chance that you shouldn't have needed to use the Windows Install Cleanup Utility at all.
The directions say to use Add/Remove in the Control Panel and then use it if you have problems or entries left.
If all you did was use the WICU then you didn't really uninstall the app.All you did was remove the install instructions and tell Windows it wasn't installed anymore.
If the Uninstall from the Control Panel worked correctly then you should not have had any of the Roxio entries left for the WICU to find.
If all you did was use the WICU then go back and do the clean install again,this time using Add/Remove to uninstall the app.
The directions say to use Add/Remove in the Control Panel and then use it if you have problems or entries left.
If all you did was use the WICU then you didn't really uninstall the app.All you did was remove the install instructions and tell Windows it wasn't installed anymore.
If the Uninstall from the Control Panel worked correctly then you should not have had any of the Roxio entries left for the WICU to find.
If all you did was use the WICU then go back and do the clean install again,this time using Add/Remove to uninstall the app.
"Do you wanna see me crawl across the floor to you?
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."
Terry
AMD Athlon II X4 640 3.0Ghz processor
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Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS
Do you wanna hear me beg you to take me back?
I'd gladly do it because....."
Terry
AMD Athlon II X4 640 3.0Ghz processor
ASUS M4A88T-M/USB3 Motherboard w/VIA 8 channel sound
Power Color ATI HD5550 512mb DDR3 video card
4Gb DDR3 10666 memory
1Tb Hitachi SATA hard drive
(2) Lite-On iHAS224-06 SATA DVD drives
Rosewill Destroyer case
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
I-inc iH-252HPB 25" widescreen monitor connected via HDMI
Dell 1100 Laser printer
Roxio USB Capture Device
Windows 7 OS
#7
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Posted 07 March 2009 - 02:54 PM
Hi all, I thought I should update this to let you know that I have resolved this particular problem. None of the clean installing, graphics card updating, installing directX 9.0c (which didn't work because 10 just overrode it anyway) made any difference at all.
I appreciate, though, that people took the time to try to help me.
What finally did the trick was to open Cineplayer without inserting any dvd and to go into 'Settings', then I selected 'Video' then 'Hardware Acceleration (DXVA)' and changed it from 'Use if available' to 'Off' and that was it! It worked and I can now play dvds and both the video and audio quality are great.
Thank you all for your help.
I appreciate, though, that people took the time to try to help me.
What finally did the trick was to open Cineplayer without inserting any dvd and to go into 'Settings', then I selected 'Video' then 'Hardware Acceleration (DXVA)' and changed it from 'Use if available' to 'Off' and that was it! It worked and I can now play dvds and both the video and audio quality are great.
Thank you all for your help.
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