[ccd2382]

Hello, I really need help trouble shooting a DVD project that I need done yesterday!

I am burning MP2 Video files (also linking the audio files) to DVD and everything works and looks great. I test the DVD on my Mac and it is great. I then test it to a PC and Windows Media Player can not read the DVD...wtf!?!?

What is the issue? Am I just out of date with 6.1.1? Or is there something else I can try?

Please help ASAP.

Thanks to all!

[tsantee]

There's no problem with video DVDs burned with Toast 6 as far as compatibility goes. If you put the disc in a standalone DVD player does it play?

Did you burn the to good-quality media?

[ccd2382]

Thank you for your response.

Yes it works on a stand alone DVD player...it only doesn't work in Window Media Player, but works with WinDVD, and on a MAC.

It is a quality DVD...don't know what brand because they have custom printing on it.

[tsantee]

There's nothing you can do differently other than to burn it to a different disc to see if that's the issue with the PC. I don't have a PC and don't even know if Windows Media Player can play video DVDs. But everything is right with the burned disc or it wouldn't play in a standalone player.

I believe there are older computers whose optical drives that can't read burned video DVDs. It also used to be necessary to install a UDF reader extension in older versions of Windows but that only applies if you can't play commercial DVDs on the PC either.

This post has been edited by tsantee: 27 February 2009 - 10:11 AM

[ccd2382]

Dang...I don't know what the deal is.

When I throw it into a PC the message "Unknown DVD" appears...but like I said...it works with everything else.

Could this be a software issue...should I upgrade Toast?

[tsantee]

Dang...I don't know what the deal is.

When I throw it into a PC the message "Unknown DVD" appears...but like I said...it works with everything else.

Could this be a software issue...should I upgrade Toast?

When the disc is in the Mac what name is on the disc in the Finder? Does it have any odd characters or a space before it? It could be the disc's name does not comply with the PC's requirements.

You should upgrade Toast. The version in Toast 6 had a lesser-quality MPEG encoder and this is much improved in later versions.

[ccd2382]

Changed the name...still a no go in Windows Media.

I would upgrade if I knew this would resolve our problem.

[tsantee]

Changed the name...still a no go in Windows Media.

I would upgrade if I knew this would resolve our problem.

There is one thing about Toast 6 and that is it only encodes PCM audio rather than the AC-3 audio that's common on most DVDs. The same is true with iDVD. But I don't see how that would affect the DVD being recognized on the PC.

If you have a Mac that meets the Toast 10 system requirements then you can purchase Toast 10 as a download from Roxio. If it doesn't work for you then you can request a refund within 30 days.

I'll ask PC users at the Roxio forum if they know what this might be. What version of Windows is the PC running?

[Beerman]

Download VLC Media Player and see if it will play it. If plays just about anything you throw at it. If it won't play it, we're sure it's not WMP and we can look elsewhere for the problem.

[ccd2382]

Thanks for the help...

We're running XP.