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I awoke this morning to find my trouble ticket closed again. This makes the fifth time. I've sent copies of my msinfo three times. Reinstalled Vista twice. Tried and tried to install their product after their recommended update (on the Roxio site) "broke." my originally installed product.
My system is a plain vanilla system Intel board, Intel chip, standard DVDRW, Standard bfg nvida card and plain soundblaster card. Nothing unusual, nothing tweaked, overclocked or messed with.
Customer service says they're sending me a copy of 2009.....Gratis. I don't know how this helps me install EZ Media 10.
From what I've read, 2009 is as bad as version 10.
Terrible customer service. I can't believe their solution is to close my ticket five times!
I've asked for my ticket to be escalated. I won't be surprised to find it closed again. I asked for a refund. I'm sure that will never happen!
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Ticket Closed Again Poor customer service!!!
#2
- Digital Guru
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- Group: Digital Guru
- Posts: 15,916
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- Location:Redlands, California
Posted 01 March 2009 - 09:01 AM
If they are sending you a free copy of C2009, I think that's pretty darn good. And as for EMC10 compared to C2009, give C2K9 a try and I think you will find it better than EMC10.
Frank...
Frank...
REDWAGON
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
Number 1 Custom Built ASUS Intel Computer
Asus P8P67-Deluxe MB
Coolermaster CM 690 II Advanced Case
Crucial M4 128GB SATA III SSD Drive (Windows 7 Professional OS)
Intel Core i7 2600K LGA 1155 Socket
Antec True Power 750 W. PS
Asus GTX-460 Graphics
Sony Optiarc DVD/RW
Asus DRW-2014L1T DVD/RW
Western Digital 2TB Slave Drive
Cooldrives SATA Mobile Drive
Turtle Beach Montigo DDL 7.1 Sound Card
8GB-Corsair XMS3 1600C9 PC-12800
Windows 7 Pro Retail Operating System
Number 2 Custom Build ASUS Intel Computer
Asus P8P67 Deluxe MB
CoolerMaster CM-690 II Advanced Case
Intel i7-2600K LGA Socket 1155 Socket
Antec TruePower 650 Power Supply
Asus ENGTX460 DirectCU/2D/1GB DDR5 Video
Corsair Force GT 120 GB SATA 6GB/s SSD Drive
Western Digital 1TB (Black) Slave Drive
Turtle Beach Montego DDL 7.1 Sound Card
Asus DRW-24B1ST DVD/RW
Asus DRW-2014L1T DVD/RW
Cooldrive SATA II In-case Mobile Drive
SilenX IXTREMA Pro Blue LED 120mm 14dBA 72 cfm (2 each)
Microsoft 600 keyboard/Mouse
Crucial Balistic Tracer DDR3 (2 x 2GB x 2=8GB
Window 7 Ultimate 64 bit Retail Operating System
#3
- Digital Guru
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- Group: Digital Guru
- Posts: 24,674
- Joined: 23-January 08
- Gender:Male
Posted 01 March 2009 - 09:23 AM
Are you nuts!?!
You had trouble with your out of production version.
They are sending you the latest version
You complain???
You had trouble with your out of production version.
They are sending you the latest version
You complain???
#4
- Digital Master
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- Group: Members
- Posts: 1,247
- Joined: 25-December 07
- Gender:Male
Posted 01 March 2009 - 03:59 PM
QUOTE (afriqueart @ Mar 1 2009, 11:34 AM) <{POST_SNAPBACK}>
Customer service says they're sending me a copy of 2009.....Gratis. I don't know how this helps me install EZ Media 10.
***
Terrible customer service. I can't believe their solution is to close my ticket five times!
***
Terrible customer service. I can't believe their solution is to close my ticket five times!
No, the solution was to give you the latest software. If you are getting Creator 2009, tickets relating to EMC10 wouldn't be helpful.
QUOTE (afriqueart @ Mar 1 2009, 11:34 AM) <{POST_SNAPBACK}>
I asked for a refund. I'm sure that will never happen!
No refund if you bought it from them more than 30 days ago (which you necessarily did), that's their clearly stated policy.
This post has been edited by Syrallas: 01 March 2009 - 03:59 PM
Upstate NY
Some specs:
Creator 2012 Pro on this homemade pc:
ANTEC NINE HUNDRED case; WIN HOME PREM 7 64-BIT; MB ASUS P6X58D PREMIUM 1366 R; CPU:INTEL CORE I7 950 3.06G; SSD 80G INTEL SSDSA2MH080G;
Add'l HD 1.5TB WD 7K 64M; Videocard: VGA ASUS GTX460; DVD BURNER 1: BLU-RAY BURNER LG; DVD BURNER 2: ASUS DRW-24B3LT; CPU COOL ZALMAN
On this Vista 32 bit (
) pc:
System Model m8247c
Chipset: GeForce 6150SE nForce 430; Memory (RAM): 3 gig;
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, 2.800 GHz, 2 Core(s), 2 Logical Processor(s)
+ ATAPI DVD DH20A4P USB External DVD Burner; Western Digital 1TB & 1.5 TB My Book™ Home Edition™ External Hard Drives
Some specs:
Creator 2012 Pro on this homemade pc:
ANTEC NINE HUNDRED case; WIN HOME PREM 7 64-BIT; MB ASUS P6X58D PREMIUM 1366 R; CPU:INTEL CORE I7 950 3.06G; SSD 80G INTEL SSDSA2MH080G;
Add'l HD 1.5TB WD 7K 64M; Videocard: VGA ASUS GTX460; DVD BURNER 1: BLU-RAY BURNER LG; DVD BURNER 2: ASUS DRW-24B3LT; CPU COOL ZALMAN
On this Vista 32 bit (
) pc:System Model m8247c
Chipset: GeForce 6150SE nForce 430; Memory (RAM): 3 gig;
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, 2.800 GHz, 2 Core(s), 2 Logical Processor(s)
+ ATAPI DVD DH20A4P USB External DVD Burner; Western Digital 1TB & 1.5 TB My Book™ Home Edition™ External Hard Drives
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