37 replies to this topic

[malajo]

I recently had to reload my copy of Easy Media Creator 7 on my computer. When trying to load the software, I received an error message that stated, 'The activation server reports that the distribution of the CD Key has been disabled'.  At that point it kicks me out of the install an won't let me run the software. I contacted Roxio and they gave me the following answer-

The serial number is for Easy Media Creator 7 and is valid on our system, however, it is an outdated “legacy” product for that we cannot provide support anymore. However, you might still be able to find help in our Knowledgebase, and Discussion Groups.  Please read also Roxio and Sonic applications not supported by Roxio Technical Support.

They also offered to put me in touch with their sales team so I can buy a newer version.  I don't want to buy a new version, I just want to run the version that I already paid for. Anyone else had this problem? Any solutions?  I'm running Windows XP.

Edited by malajo, 02 March 2009 - 05:21 PM.

[gi7omy]

Go here and log in with your e-mail and password and check the key

http://www.roxio.com/REGISTRATION/login.as...nu&lang=enu

Make sure you don't confuse 0 with O, B with 8 and so on

[Human156]

I recently had to reload my copy of Easy Media Creator 7 on my computer. When trying to load the software, I received an error message that stated, 'The activation server reports that the distribution of the CD Key has been disabled'.  At that point it kicks me out of the install an won't let me run the software. I contacted Roxio and they gave me the following answer-

The serial number is for Easy Media Creator 7 and is valid on our system, however, it is an outdated “legacy” product for that we cannot provide support anymore. However, you might still be able to find help in our Knowledgebase, and Discussion Groups.  Please read also Roxio and Sonic applications not supported by Roxio Technical Support.

They also offered to put me in touch with their sales team so I can buy a newer version.  I don't want to buy a new version, I just want to run the version that I already paid for. Anyone else had this problem? Any solutions?  I'm running Windows XP.

I have had the exact same problem, although I didn't even get the courtesy of that response. I got an email from another company that gave me a new email address for Roxio, then nothing. I know the CD key is right because I copied and pasted it from a support email from digital river when I first purchased the product.  I think they are preventing us from using our own product which is fraud or theft or something ...

[firenhancer]

Apparently, the product in question for download users  was tied to "Activation" server which no longer exists. Hence the core reason of the failure to activate the key in the first place. That being said, the product has already reached end of life and you might want to consider upgrade options.

[Brendon]

So all our previous assurances to customers that "Roxio products do not have a sunset timer" were in effect wrong ?

[michaelh99]

So all our previous assurances to customers that "Roxio products do not have a sunset timer" were in effect wrong ?

So what's the latest word on this?  I'm getting the message that my key has been deactivated yet it's showing as registered in http://www.roxio.com/registration/myaccount/

I've had to wipe my machine since I last used the program and didn't uninstall it first so hopefully it's just an install count that needs to be reset.

I've already gotten one message from support that the version isn't supported and if Roxio replies that I've got to upgrade to get 7 working I'm going to immediately jump to some other software company.

I've already paid for this software and expect to be able to use it.

[ogdens]

So what's the latest word on this?  I'm getting the message that my key has been deactivated yet it's showing as registered in http://www.roxio.com/registration/myaccount/

I've had to wipe my machine since I last used the program and didn't uninstall it first so hopefully it's just an install count that needs to be reset.

I've already gotten one message from support that the version isn't supported and if Roxio replies that I've got to upgrade to get 7 working I'm going to immediately jump to some other software company.

I've already paid for this software and expect to be able to use it.

Try this  http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en

[michaelh99]

My key doesn't have any o's or zeros and no other letters or numbers that could be confused.

I've copied and pasted the key directly my Roxio registration site.

The message isn't that the key is *wrong*, it's that it's been deactivated.

Edited by michaelh99, 28 September 2009 - 04:42 PM.

[firenhancer]

Apparently, the product in question for download users  was tied to "Activation" server which no longer exists. Hence the core reason of the failure to activate the key in the first place. That being said, the product has already reached end of life and you might want to consider upgrade options.

Ditto

[michaelh99]

If that's going to be the official reply from Roxio, my upgrade's going to be to a different company.  No company that treats customers like this will ever get my money again.

[firenhancer]

If that's going to be the official reply from Roxio, my upgrade's going to be to a different company.  No company that treats customers like this will ever get my money again.

We are just users like you and don't work for Roxio. Unfortunately, there isn't resolution to this issue.

[grandpabruce]

If that's going to be the official reply from Roxio, my upgrade's going to be to a different company.  No company that treats customers like this will ever get my money again.

I don't blame you, at all!  I am glad that my backup machine has EMC 7.5 installed, and have the main drive "ghosted".

I wonder if folks who have Platinum 5, or the most useless version, Easy CD and DVD Creator 6, can still install their software.

[Brendon]

My 5 and 6 are fine, but they're not "download" versions.

Nobody answered the question I asked in post #5.

[Jim_Hardin]

There are no replies from anyone who works for Roxio in this thread...

Can't draw conclusions base on wild &%$-d guesses

Good luck on getting support for any software that is 5 versions old  

[grandpabruce]

My 5 and 6 are fine, but they're not "download" versions.

Nobody answered the question I asked in post #5.

I noticed that.

[michaelh99]

There are no replies from anyone who works for Roxio in this thread...

Can't draw conclusions base on wild &%$-d guesses

Good luck on getting support for any software that is 5 versions old  

Laugh all you want helpful person.  I'm not looking for support, I just want to be able to use the software I paid for.  The only reason it's not working now is because Roxio took down the activation server or somehow locked out my key.  I don't *need* the newer versions.  They don't have features I want and for burning CD/DVDs 7 has been working just fine.

Edited by sknis, 29 September 2009 - 10:25 AM.
Remove distasteful and unnecessay word.

[Larry]

My 5 and 6 are fine, but they're not "download" versions.

Nobody answered the question I asked in post #5.

My 5 is a disc also, so have no idea on that one. Was it even offered as a download?

My 6 is the download version. It used the 'VBox' authentication for downloading. I grabbed a copy of the downloaded install files for future installs. Those worked the last time I installed it a few months ago. Haven't tried using the VBox downloader in quite a while, so not sure if that is still usable. I'd be surprised if it works still.

[Jim_Hardin]

Laugh all you want helpful person.  I'm not looking for support, I just want to be able to use the software I paid for.  The only reason it's not working now is because Roxio took down the activation server or somehow locked out my key.  I don't *need* the newer versions.  They don't have features I want and for burning CD/DVDs 7 has been working just fine.

Well I am laughing – it has been reported so today is the Very First Time Roxio has even heard about it. Maybe something will come of it, maybe not.

Even if it doesn’t, you got your moneys worth out of it.

Edit: I made another inquiry this morning (9/30/09) hoping to hear something today. Last install I did on EMC 7.5 was in Aug.

Edited by Jim_Hardin, 30 September 2009 - 03:29 AM.

[firenhancer]

So all our previous assurances to customers that "Roxio products do not have a sunset timer" were in effect wrong ?

This is the closest I could get. However, besides ESD ver of ECDC6, EMC7 (Roxio branded), don't think there were any products that were tied to this specific activation system which I believe was taken down few years ago.

[Larry]

This is the closest I could get. However, besides ESD ver of ECDC6, EMC7 (Roxio branded), don't think there were any products that were tied to this specific activation system which I believe was taken down few years ago.

The EMC v7 ESD was the only one that I recall having the "suite activation" in it. It was a pain at times too, as you could only activate it x number of times. So if you had to reinstall it more than a couple times, like from a system crash, you had to contact support to get the activation count reset. It was dropped as I recall starting with EMC v8 ESD. Probably because it caused more support headaches & expense than the security it was intended for.

The ECDC v6 ESD was delivered using VBox, a download manager type system. As long as one kept the file that it downloaded for setup, it can still be installed and used without any other activation. Of course the VBox downloader no longer works as it can't find the server.