[Bear359]

I'm have windows XP with service pack 3 and Roxio Creator LE - Dell Edition & Easy Media Creator 10 Suite will not detect CD drive or DVD drive. I was having a problem with the drives not being detected when I click on the My Computer Icon but that has been solved because there was a problem with the registry. Any ideas on why Roxio isn't detecting the drives? Roxio Creator came installed with my computer so I don't have a CD to reinstall it and I haven't been able to find the CD for Easy Media Creator because I recently moved. Thanks!

[Big_Dave]

Dell would be the place to go to get your CD to reinstall Roxio and for support. Dell offers its own software patches. If your AV product has a registry cleaner then it needs to be told to ignore Roxio and Sonic entries.

You might want to try this patch from this site but check with Dell first.
http://kb.roxio.com/search.aspx?URL=/conte...70GN&PARAMS=

[Bear359]

Dell would be the place to go to get your CD to reinstall Roxio and for support. Dell offers its own software patches. If your AV product has a registry cleaner then it needs to be told to ignore Roxio and Sonic entries.

You might want to try this patch from this site but check with Dell first.
http://kb.roxio.com/search.aspx?URL=/conte...70GN&PARAMS=

I tried that link and the software is now detecting both drives. I haven't tried to burn any discs but when I do I'll post about what happens. Thank you!

This post has been edited by Bear359: 03 March 2009 - 11:30 PM

[Big_Dave]

Yes, let us how your burn goes. Use a quality media such as Verbatim for a higher success rate.

[Bear359]

I burned a few CDs today and everything worked great! Thank you so much for the help!

[Brendon]

I'm sure Big Dave would say "You're Welcome"