[Dell Support]

Hi there,

I´m Dell Technical support technician and I´m trying to install Roxio Creator DE 9.0 at a Dell´s customer.

During the installation, the bar progress stops to increase and does not continue anymore.

We tryied to install at Safe mode without sucess. We reinstall Operating System Windows Vista Business withou sucess. There is no hardware problem beacuse another softwares was installed at this optical drive, and there is no problem with media because this CD works fine at another computer.

Somebody have any idea of what can we do ?

Regards,

[Jim_Hardin]

Not so sure that the Dell OEM V9 will work on Vista… Actually it didn't come with a Vista PC and most likely is a violation of the EULA to put it on any other PC???

Since it is a Dell OEM the support for that comes from Dell. Can you pass it along to Texas?

[Dell Support]

Hi Jim,

Thank´s for your answer.

This customer is Corporate and there is no problem to install the software at another computer, because he have one media by one computer, and the procedure was done only regarding the test.

We have another computers and Roxio works fine.

[gi7omy]

Bon Dia

Check with head office - it's possible there is a version that will work with Vista - the problem with OEM versions is that sometimes they are specific to the original supplied OS