OK - step by step please: what is it you are doing and how you are doing it?
OK! I got the Roxio creator 2009. Since it was not opening, I followed the instructions that were recommended in clean instructions for creator 2009 on Windows Vista.
Once I re installed the Roxio creator 2009 ultimate and the computer self started; I went back to the step for MSCONFIG and reversed the step as instructed.
At this time the computer restarted again and was extremely slow. Once I openned the Roxio creator a window showed up that it needed to configurate the Roxio Central. The computer will stay with this window and after few minutes blinks and waits again. After the longest 10 minutes (about) I cancel the window and the programs opens.
Once I click to retrive a picture or video the machine shutsdown and will freeze in the black screen with the shutdown word. To unfreeze, I pressed the start buttom hard for few minutes and it turns off.
Then, I uninstalled again the program. and installed. Now, the computer is working in all the programs, except when I click the roxio, I have the same result - it freezes and shutsdown.
This is all I have done, over and over. OH, I have use the 2009 content disk error - it says I have no problems.
I have the Win Vista updated.
and I updated the creator 09 with pack 3. - It does not allows me to update the sound soap - not sure why.
This is all I have been doing over and over. I have read many infor of the blog and still can not make it work. I hope you can understand my message. I do thank you!!! Ivette