5 replies to this topic

[ronalds173]

I recently installed Creator 2009, which comes with a program called Update Manager written by InstallShield. After installing Creator '09 I clicked on the update mgr. to get the updates but what I got was a dialog box noting an "error # -3" along with a link to the InstallShield.com website. However, the website notes that if InstallShield came with a software program to contact the software vendor, i.e., Roxio. Roxio requires a specific program name when contacting them rather than having an "Other" issue or one regarding downloading updates (as far as I can tell). I tried to determine if I have Service Pack 3 for Creator '09, but can't tell and the Update Manager doesn't seem to be working. However, since I just installed Creator '09 from the cd I am certain that I do need this update.

Any suggestions would be helpful!

[grandpabruce]

I recently installed Creator 2009, which comes with a program called Update Manager written by InstallShield. After installing Creator '09 I clicked on the update mgr. to get the updates but what I got was a dialog box noting an "error # -3" along with a link to the InstallShield.com website. However, the website notes that if InstallShield came with a software program to contact the software vendor, i.e., Roxio. Roxio requires a specific program name when contacting them rather than having an "Other" issue or one regarding downloading updates (as far as I can tell). I tried to determine if I have Service Pack 3 for Creator '09, but can't tell and the Update Manager doesn't seem to be working. However, since I just installed Creator '09 from the cd I am certain that I do need this update.

Any suggestions would be helpful!

Download the Sp3 from here:

http://www.roxio.com/enu/support/c2009/software_updates.html

[myguggi]

I recently installed Creator 2009, which comes with a program called Update Manager written by InstallShield. After installing Creator '09 I clicked on the update mgr. to get the updates but what I got was a dialog box noting an "error # -3" along with a link to the InstallShield.com website. However, the website notes that if InstallShield came with a software program to contact the software vendor, i.e., Roxio. Roxio requires a specific program name when contacting them rather than having an "Other" issue or one regarding downloading updates (as far as I can tell). I tried to determine if I have Service Pack 3 for Creator '09, but can't tell and the Update Manager doesn't seem to be working. However, since I just installed Creator '09 from the cd I am certain that I do need this update.

Any suggestions would be helpful!

Try with the Firewall disabled

[ElfegoElGato]

Although this is a very old thread, it comes up near the top of a google search for the infamous "Error 3." So, as I have just found the answer to this maddening problem, I am resurrecting this thread and posting it here. Oh, and to be truthful, I can't believe that all the computer gurus on the Internet haven't been able to figure this one out. The fix is so simple, it's almost laughable!

Now, on to the fix:

If you're getting "Error 3" in the InstallShield Software, Program, or Update Manager (they're all the same thing), take a look in your C:\Program Files\Common Files\InstallShield\UpdateService\ folder. I guarantee that you are missing the pm.html, pm.css, and ISUSPM.exe.manifest files. Then, look in the images folder in that same directory -- I guar-an-darn-tee you that it's empty.
Now, to fix your copy of the InstallShield software, all you have to do is find another PC that has the files mentioned above intact and copy them into the "UpdateService" folder on your PC. Also, the PC from which you are copying files will have nine image files in the "images" folder. Copy all of these files to the "images" folder on your computer.

Once you have copied these files, click on ISUSPM.exe in the "UpdateService" folder on your PC. BINGO! Problem fixed!!! The program should open without an error message and you should see information about your last update, various help files, etc.

The amazing thing is that I copied these files to my English-language PC from a computer running Windows in Japanese and they worked anyway! So, the files appear to be language neutral.

I hope this helps someone. I was pulling my hair out trying to figure it out and the 'Net was no help. I guess the fix was just too easy for the Big Boys!

Merry Christmas and Happy Holidays to all!

Edited by ElfegoElGato, 13 December 2009 - 11:08 AM.

[grandpabruce]

Although this is a very old thread, it comes up near the top of a google search for the infamous "Error 3." So, as I have just found the answer to this maddening problem, I am resurrecting this thread and posting it here. Oh, and to be truthful, I can't believe that all the computer gurus on the Internet haven't been able to figure this one out. The fix is so simple, it's almost laughable!

Now, on to the fix:

If you're getting "Error 3" in the InstallShield Software, Program, or Update Manager (they're all the same thing), take a look in your C:\Program Files\Common Files\InstallShield\UpdateService\ folder. I guarantee that you are missing the pm.html, pm.css, and ISUSPM.exe.manifest files. Then, look in the images folder in that same directory -- I guar-an-darn-tee you that it's empty.
Now, to fix your copy of the InstallShield software, all you have to do is find another PC that has the files mentioned above intact and copy them into the "UpdateService" folder on your PC. Also, the PC from which you are copying files will have nine image files in the "images" folder. Copy all of these files to the "images" folder on your computer.

Once you have copied these files, click on ISUSPM.exe in the "UpdateService" folder on your PC. BINGO! Problem fixed!!! The program should open without an error message and you should see information about your last update, various help files, etc.

The amazing thing is that I copied these files to my English-language PC from a computer running Windows in Japanese and they worked anyway! So, the files appear to be language neutral.

I hope this helps someone. I was pulling my hair out trying to figure it out and the 'Net was no help. I guess the fix was just too easy for the Big Boys!

Merry Christmas and Happy Holidays to all!

LOLLOL!  I think that my solution, in Post #2 of this thread, is much easier, and it doesn't require getting files from different places, on different computers, then putting them in to different places on the affected computer.  

Thanks for your solution.

[ElfegoElGato]

LOLLOL!  I think that my solution, in Post #2 of this thread, is much easier, and it doesn't require getting files from different places, on different computers, then putting them in to different places on the affected computer.  

Thanks for your solution.

Your solution is easier if someone specifically has Creator 2009. My solution, on the other hand, will work regardless of which program the InstallShield was bundled with (including the Creator DE versions from Dell, which aren't eligible for the upgrade you mentioned). So, both solutions may work, but mine works for everybody.

I'm not being snide (really!). I'm just trying to help. Have a good one!