[El Tel]

Hi
Have just purchased and downloaded RecordNow Music Lab 10 and tried to install it. It runs through the process very quickly and then says rolling back and then says finished but it has installed nothing.
Have contacted Roxio support but that is like trying to communicate with the Man On The Moon. Any help anyone....please.

[ogdens]

Hi
Have just purchased and downloaded RecordNow Music Lab 10 and tried to install it. It runs through the process very quickly and then says rolling back and then says finished but it has installed nothing.
Have contacted Roxio support but that is like trying to communicate with the Man On The Moon. Any help anyone....please.

Shut down any and all programs/resources that may be running in the background, also anti virus/spyware programs).

This post has been edited by ogdens: 12 March 2009 - 07:18 AM

[El Tel]

Shut down any and all programs/resources that may be running in the background, also anti virus/spyware programs).

Have done all of what you mention and still the programme will not load...It says it has finished but there is nothing loaded of the programme at all....thanks.

[Brendon]

If the installation gets just so far and then "rolls back" it must have hit a problem. The roll-back means it removes what it has done up to that point.

What did Roxio Support say to do? They have the 'inside knowledge'. Perhaps we can translate that for you.

[El Tel]

If the installation gets just so far and then "rolls back" it must have hit a problem. The roll-back means it removes what it has done up to that point.

What did Roxio Support say to do? They have the 'inside knowledge'. Perhaps we can translate that for you.

Hi Brendon

So far Roxio Support just asked me for details about the operating system and the disc drives, memory and vido card etc. Sent all that to them and since then I have heard nothing which is quite annoying really as I have paid good money for the software and it does not work....thanks.

[Brendon]

El Tel,

Right, I understand how you feel. Depending on how long ago you sent that, it might be worth trying to give them a hurry-up. If it's more than a few days, ask them for a response.

It does appear to me [though I have no evidence at all] that Sonic is currently employing only a few Support people and working the rear ends off them, so it is taking quite a while to get answers from the poor support-desk 'droids. However they have access to a little dribble of information from the technical staff, whereas we have none, so we have to rely on any information we can get from them.

It's a sort of 'no-win' situation, isn't it.

[El Tel]

El Tel,

Right, I understand how you feel. Depending on how long ago you sent that, it might be worth trying to give them a hurry-up. If it's more than a few days, ask them for a response.

It does appear to me [though I have no evidence at all] that Sonic is currently employing only a few Support people and working the rear ends off them, so it is taking quite a while to get answers from the poor support-desk 'droids. However they have access to a little dribble of information from the technical staff, whereas we have none, so we have to rely on any information we can get from them.

It's a sort of 'no-win' situation, isn't it.

Hi Brandon

Just for the record I decided to do a custom install and I did not dotnet frame and everything seemed to work just fine so it looks like it has sorted it out. Many thnaks for your replies and help......El Tel

[Brendon]

Excellent.