I just purchased Roxio's Easy VHS to DVD today and was excited to start getting footage together. However, when I installed the software (following the insert card's instructions explicitly), I've found that the USB capture device is not being recognized by Windows. Also, I apologize if this is another repost of this problem: I've used the search function on the forum and found topics that were close, but not exact, to my issue.
To give you some background on my troubleshooting, I've read these threads in this forum:
Jim Hardin's troubleshooting for the Video Capture USB device:
A pinned, and somewhat similar issue, by joelycat:
Roxio's own, official driver update:
As I've stated, I followed the installation instructions to-the-T (twice, in fact) and plugged the device into the USB port BEFORE installing the software.
A pop-up keeps showing whenever I plug-in the device stating that "Found USB 2681 Device" (after software completes install). I've tried invoking the Automatic Update for the driver, as well as trying to point it to the "VIDEOCAP_USB" folder on the install CD with no luck (obligatory reboots after each driver install-attempt, too). I've also downloaded and installed the latest driver from the last link above, which is provided by Roxio, with no dice, either. None of the capture functions in Roxio Easy VHS to DVD software see the USB device. During my investigations (thanks to Jim's troubleshooting walkthrough that showed the device's manufacturer), I've googled any possible USB 2681 driver downloads for eMPIA and just get links to sites that want me to install their malware.
Is all that I need to do is install the USB 2681 driver?
Sorry to be so long-winded, but I just want the support team to know what I've already tried. I was going to return the unit to the store tomorrow for a refund, but figured that I'd give Roxio Support the benefit of helping me out with this before I go that far.
EDIT: here are the specs of my computer:
Windows XP 64-bit
Quad Core Intel
4 GB RAM
(More info, if you want)
Edited by swatch, 30 March 2009 - 10:18 AM.