[Jaredvan]

I have Creator 2009 and have been attempting to make some simple photo slideshows to burn onto a DVD. Everything works as it should on the production end. My intro is great, the main menu is great, and creating the slideshow seems to work as it should. When i watch the preview on the PC it is flawless. The burn process completes with no errors or hangs....but then (

Playback - halfway through song #3 (out of 5) there is a small hang-up in the audio. Lasts for about one second, the pictures are not affected and continue, it is just the audio that hangs.

I tried changing the MP3's to WAV's. - same problem, same spot
I tried replacing song #3 with a diff tune - same problem, same spot
I created one large tune from the 5 songs - same probelm, same spot.
I tried diff DVD players - same problem, same spot
I tried diff forms of media (-R, +R, RW) same problem, same spot
I tried burning at slower speeds - same problem, same spot
I tried closing all other PC apps during burn process - same problem, same spot

What baffles me is the preview on the PC before burning has no audio hangs - so why am I getting the one hang in the finished burn? I am pulling my hair out. Any help/suggestions would be greatly appreciated.

[grandpabruce]

I have Creator 2009 and have been attempting to make some simple photo slideshows to burn onto a DVD. Everything works as it should on the production end. My intro is great, the main menu is great, and creating the slideshow seems to work as it should. When i watch the preview on the PC it is flawless. The burn process completes with no errors or hangs....but then (

Playback - halfway through song #3 (out of 5) there is a small hang-up in the audio. Lasts for about one second, the pictures are not affected and continue, it is just the audio that hangs.

I tried changing the MP3's to WAV's. - same problem, same spot
I tried replacing song #3 with a diff tune - same problem, same spot
I created one large tune from the 5 songs - same probelm, same spot.
I tried diff DVD players - same problem, same spot
I tried diff forms of media (-R, +R, RW) same problem, same spot
I tried burning at slower speeds - same problem, same spot
I tried closing all other PC apps during burn process - same problem, same spot

What baffles me is the preview on the PC before burning has no audio hangs - so why am I getting the one hang in the finished burn? I am pulling my hair out. Any help/suggestions would be greatly appreciated.

Try Verbatim media, and see if you have the same problem.

Also, make sure that you have the latest firmware update for you DVD burner.

[Jaredvan]

Thanks G-pa for the reply, I appreciate all the help I can get. As to your suggestions, I am currently using Verbatim DVD+R's. I have had good luck with them in the past. However, to rule out the media as a possibility I have also tried Sony and Memorx as well - same problem, same time.

I also updated the Firmware for my burner, however the last Firmware update was from 2006. I currently have a HP 640c burner. If I cannot get a newer firmware, is it possible that I am just out of luck and might need to update my burner which is now about 2.5 years old?

Again, when I watch the preview in Creator 2009 it is flawless, this leads me to believe it is an issue in/with the burner. Is my thought process right?

[grandpabruce]

Thanks G-pa for the reply, I appreciate all the help I can get. As to your suggestions, I am currently using Verbatim DVD+R's. I have had good luck with them in the past. However, to rule out the media as a possibility I have also tried Sony and Memorx as well - same problem, same time.

I also updated the Firmware for my burner, however the last Firmware update was from 2006. I currently have a HP 640c burner. If I cannot get a newer firmware, is it possible that I am just out of luck and might need to update my burner which is now about 2.5 years old?

Again, when I watch the preview in Creator 2009 it is flawless, this leads me to believe it is an issue in/with the burner. Is my thought process right?

You have done all of the trouble-shooting that I would have done, except uninstalling the burner from Device Manager. That's worth a shot, but you can get a new burner, too. They are relatively inexpensive now.

[Jim_Hardin]

Are you set to Software or Hardware Rendering? MyDVD – Tools – Render, set to Software.

It is most unlikely that it has anything to do with the burner.

Since you have RW media, try one set to Software Render.

As a separate test, build a new project only swap the song positions. Let's see if the glitch follows the song???

[d_deweywright]

As a separate test, build a new project only swap the song positions. Let's see if the glitch follows the song???

Different test...

Note which picture, which transition is occurring when the glitch happens, and change the transition.

[Jaredvan]

Thanks for the ideas fellas, i have tried them, still geting the audio hang at the same location (time)

I took the song out completely and added a different song, still got the hang at the same spot. So I know the hang is not due to the song.

Software rendering came out with the same result as hardware rendering.

I can build a completely new project with five new songs and see if the audio hang occurs in the new project, if it does though, I am not sure what that tells me that I don't know. Thoughts?

[Jaredvan]

Ok, just built a new project with diff pics and diff music....made it similar in lengh to the first project. Same audio hang halfway through the third song. Pulling my hair out here.

[jeastberg]

I am having this same problem. I've tried changing the audio kbps to see if that helps but it just changes the location of the audio gaps. It appears to be a problem on older DVD players but I never had this problem with creator 9. I'm using 2009 now. I've tried capturing the final DVD back to my PC to see if I can see the gaps in the audio editing tools but nothing.

[sknis]

I am having this same problem. I've tried changing the audio kbps to see if that helps but it just changes the location of the audio gaps. It appears to be a problem on older DVD players but I never had this problem with creator 9. I'm using 2009 now. I've tried capturing the final DVD back to my PC to see if I can see the gaps in the audio editing tools but nothing.

Do you have your anti-virus set to scan all files including those on your computer? If so, turn that off.

Anyone try burning to an ISO file and then copying that file to a disc? That has helped in many cases. In MyDVD, when you go to burn, select burn to image file (mane and location). Let it encode and when it is finished, copy the ISO file to a disc using Creator Classic or Video Copy and Convert.

[jeastberg]

Do you have your anti-virus set to scan all files including those on your computer? If so, turn that off.

Anyone try burning to an ISO file and then copying that file to a disc? That has helped in many cases. In MyDVD, when you go to burn, select burn to image file (mane and location). Let it encode and when it is finished, copy the ISO file to a disc using Creator Classic or Video Copy and Convert.

Interesting thought. I'll try that, but if it was the anti-virus software I would think the gaps would move between tests? It also doesn't explain the DVD's running perfectly on newer DVD drives? I'll try you suggestion tonight. Thanks,

Also, if it is the anti-virus causing caps on the DVD, wouldn't I see them if I captured the DVD back? Some of the audio gaps are 1 or 2 seconds and they constantly land in the same place. I’ve tried to also down grade the video bit stream with no luck.

This post has been edited by jeastberg: 06 April 2009 - 08:50 AM

[myguggi]

Interesting thought. I'll try that, but if it was the anti-virus software I would think the gaps would move between tests? It also doesn't explain the DVD's running perfectly on newer DVD drives? I'll try you suggestion tonight. Thanks,

Also, if it is the anti-virus causing caps on the DVD, wouldn't I see them if I captured the DVD back? Some of the audio gaps are 1 or 2 seconds and they constantly land in the same place. I've tried to also down grade the video bit stream with no luck.

If the DVD plays perfectly on some DVD drives then that suggests that there is nothing wrong with the DVD creation but that the problems lies with incompatibility between the DVD media and the DVD drive. What make od DVD are you using? Hardly anybody has problems with Verbatims.

[jeastberg]

If the DVD plays perfectly on some DVD drives then that suggests that there is nothing wrong with the DVD creation but that the problems lies with incompatibility between the DVD media and the DVD drive. What make od DVD are you using? Hardly anybody has problems with Verbatims.

OK, I don't spend a lot of money on blank DVD's. Let me find a quality DVD and see if that makes a difference. I'm thinking I have some Maxwell’s stashed away somewhere. It's just that incompatible DVD's don't normally give me such consistent results, ie. the gaps are always in the same place and according to this threads original author, Jaredvan, who is having the same issue and uses Verbatim’s I thought we had found a bug in Creator 2009?

[d_deweywright]

OK, I don't spend a lot of money on blank DVD's. Let me find a quality DVD and see if that makes a difference. I'm thinking I have some Maxwell’s stashed away somewhere. It's just that incompatible DVD's don't normally give me such consistent results, ie. the gaps are always in the same place and according to this threads original author, Jaredvan, who is having the same issue and uses Verbatim’s I thought we had found a bug in Creator 2009?

There's another possibility, and I'm not sure if it's valid, but multi-speed drives can work different ways. If you've set a maximum speed that can't be attained on the inner portion of the disc, then a "zone" drive will write a portion of the disc, then at the end of that "zone" increase to the next higher speed. During that speed change, some (usually) correctable errors can occur. In this case, it might be that your drive is shifting speeds at that particular time in the playback of the disc (which wouldn't change with song or image) and some of your players are having difficulty correcting the errors.

One way to test this would be to set a slow write speed and see if that changes anything in the way the disc plays.

Hope that helps.

[jeastberg]

There's another possibility, and I'm not sure if it's valid, but multi-speed drives can work different ways. If you've set a maximum speed that can't be attained on the inner portion of the disc, then a "zone" drive will write a portion of the disc, then at the end of that "zone" increase to the next higher speed. During that speed change, some (usually) correctable errors can occur. In this case, it might be that your drive is shifting speeds at that particular time in the playback of the disc (which wouldn't change with song or image) and some of your players are having difficulty correcting the errors.

One way to test this would be to set a slow write speed and see if that changes anything in the way the disc plays.

Hope that helps.

Hmmm, that is a really interesting and insightful idea. Let me pass this by you. So the multi speed has some real merit, b/c I can hear the drive change speeds during the burn process of the production ISO to disk. My testing is being done on a DVD+RW for obvious reasons. The RW max speed is 2.4x which is relatively slow. Do you thing the variable speed would be in play with this already slow speed. My regular DVDs, write once, can go up to 16x, but I generally don’t see it get much faster than 10x. Thoughts,

This post has been edited by jeastberg: 06 April 2009 - 10:59 AM

[d_deweywright]

Hmmm, that is a really interesting and insightful idea. Let me pass this by you. So the multi speed has some real merit, b/c I can hear the drive change speeds during the burn process of the production ISO to disk. My testing is being done on a DVD+RW for obvious reasons. The RW max speed is 2.4x which is relatively slow. Do you thing the variable speed would be in play with this already slow speed. My regular DVDs, write once, can go up to 16x, but I generally don’t see it get much faster than 10x. Thoughts,

Well, I'd definitely suggest that it's worth a try to write at 1X and see if that affects the playback.

Also, since you're writing to RW discs, it's entirely possible that an "R" disc may be easier to read on your older drives and may not cause the same problem.

[jeastberg]

Well, I'd definitely suggest that it's worth a try to write at 1X and see if that affects the playback.

Also, since you're writing to RW discs, it's entirely possible that an "R" disc may be easier to read on your older drives and may not cause the same problem.

Hay, I tried to burn using 1x but my only choices are max or 2.4x which is the max for the RW DVD. Any suggestions?

[d_deweywright]

Hay, I tried to burn using 1x but my only choices are max or 2.4x which is the max for the RW DVD. Any suggestions?

The only other thing I can suggest is to try a non-RW disc.

[jeastberg]

Ok, just built a new project with diff pics and diff music....made it similar in lengh to the first project. Same audio hang halfway through the third song. Pulling my hair out here.

Did you ever figure it out? I've responded to this thread having a similar problem.

[Jaredvan]

Still working on this one. I tried burning an .ISO and then burning it to a disc....still no luck. Same audio hang in the same spot. I have been attempting to e-mail Roxio tech support for a couple days. Waiting to hear back.