Horror story. I had and used Easy Cd and DVD creator 6 for years and was perfectly happy with it as it did everything I needed without a lot of useless bells and whistles. I replaced my motherboard and started reinstalling all the software. When I tried to load creator 6 it wouldn't. The disk would no longer read in any cd or dvd drive. I called Roxio and they said "tough luck", they don't do replacement disks for even for legally purchased registered products. So I bought Creator 9 which included 9000 things I didn't need just so I could creat CDs and DVDs. When I tried to install it on my system it trashed the boot drive. Many weeks of phone calls to Roxio, ASUS and Silicon Image finally isolated the problem to a bug in Creator 9 which would not allow it to work with a SATA boot drive with the Silicon Image SATA drivers. Again Roxio's response was "tough luck". Since it took more than a month to figure out the problem they would not allow a return and refund. Now I have well over $100 invested in Roxio software which is all useless.
SOOOOO
I still need a reliable program to create CDs and DVDs, including to/from iso images. Will Creator 2009 work with Silicon Image Sata drivers? If I buy it and it doesn't how can I get my money back? I definitely want some kind of "WRITTEN" guarantee before I try again.
Jack Kramer
University of Florida
0
Creator 2009 And Sil Sata Drives
Started by
kramer11x
, Mar 31 2009 11:20 AM
3 replies to this topic
#2
cdanteek
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- Digital Guru
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- 20,254 posts
Digital Guru
- Gender:Male
- Location:Prairie Rapids Crossing.
Posted 31 March 2009 - 11:35 AM
30 day return on the product bought from the Roxio site....
Purchase by Phone
Our representatives are here to answer any pre-sales questions you may have. Please call 1-877-MY-ROXIO (1-877-697-6946) (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .
cd
Purchase by Phone
Our representatives are here to answer any pre-sales questions you may have. Please call 1-877-MY-ROXIO (1-877-697-6946) (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#3
grandpabruce
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- Digital Guru
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- 19,446 posts
Digital Guru
- Gender:Male
Posted 31 March 2009 - 12:28 PM
QUOTE (kramer11x @ Mar 31 2009, 02:20 PM) <{POST_SNAPBACK}>
Horror story. I had and used Easy Cd and DVD creator 6 for years and was perfectly happy with it as it did everything I needed without a lot of useless bells and whistles. I replaced my motherboard and started reinstalling all the software. When I tried to load creator 6 it wouldn't. The disk would no longer read in any cd or dvd drive. I called Roxio and they said "tough luck", they don't do replacement disks for even for legally purchased registered products. So I bought Creator 9 which included 9000 things I didn't need just so I could creat CDs and DVDs. When I tried to install it on my system it trashed the boot drive. Many weeks of phone calls to Roxio, ASUS and Silicon Image finally isolated the problem to a bug in Creator 9 which would not allow it to work with a SATA boot drive with the Silicon Image SATA drivers. Again Roxio's response was "tough luck". Since it took more than a month to figure out the problem they would not allow a return and refund. Now I have well over $100 invested in Roxio software which is all useless.
SOOOOO
I still need a reliable program to create CDs and DVDs, including to/from iso images. Will Creator 2009 work with Silicon Image Sata drivers? If I buy it and it doesn't how can I get my money back? I definitely want some kind of "WRITTEN" guarantee before I try again.
Jack Kramer
University of Florida
SOOOOO
I still need a reliable program to create CDs and DVDs, including to/from iso images. Will Creator 2009 work with Silicon Image Sata drivers? If I buy it and it doesn't how can I get my money back? I definitely want some kind of "WRITTEN" guarantee before I try again.
Jack Kramer
University of Florida
You need to contact Roxio, via the information that cdanteek gave you. None of the folks here, work for Roxio. This is a users forum.
Once in awhile, a Roxio person will drop in. You will be able to tell them from us. They will have a Roxio logo by their name.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#4
Jim_Hardin
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- Digital Guru
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Digital Guru
- Gender:Male
Posted 31 March 2009 - 12:53 PM
That is a pretty tall tail to swallow… 
Program has been out for 6 months and you are the only one claiming this?
But as gpb and cd have advised, you will have to contact Roxio.
Program has been out for 6 months and you are the only one claiming this?
But as gpb and cd have advised, you will have to contact Roxio.
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