3 replies to this topic

[daza2j96]

I cannot find my order number anywhere in my email - I don't have my banking account anymore and have done away with my debit card - so I don't even know the last 5 digits. I get a message everytime I open up MusicLab and it says that there are files missing and I don't know where these files are! I just hit "cancel" over and over until it opens it up completely. Then I can do anything I want.

I purchased this program online and got the thing that says you can download over again and from another computer if yours crashes or whatever - it was extra to get that - but as for my invoice in my email - no luck.

The program works - just after hitting "cancel" and then it works fine. I don't know if I should be concerned about this or just let it be - but it's so frustrating! Anybody know how to find your order number? I have my serial number

[tbrewst]

If,and it's a big if,you registered the product you can try going to the top of this page.
Go to Support,Product Registration.Log on and then you should see all the products you've registered along with the Serial numbers.

[gaper1]

You can contact support to see if they can find your order number based on your e-mail address

[Kate49]

I cannot find my order number anywhere in my email - I don't have my banking account anymore and have done away with my debit card - so I don't even know the last 5 digits. I get a message everytime I open up MusicLab and it says that there are files missing and I don't know where these files are! I just hit "cancel" over and over until it opens it up completely. Then I can do anything I want.

I purchased this program online and got the thing that says you can download over again and from another computer if yours crashes or whatever - it was extra to get that - but as for my invoice in my email - no luck.

The program works - just after hitting "cancel" and then it works fine. I don't know if I should be concerned about this or just let it be - but it's so frustrating! Anybody know how to find your order number? I have my serial number

Hi Daza, I had exactly the same problem with some preinstalled Roxio software that came on my laptop.  It was a stepped down version of Easy Media Creator (minus the DVD burning part).  Everytime I opened it I got error messages saying files were missing and I had to shut these down each time in order to make the programme run.  I never did find out what the problem was or how to get rid of it but I have since just bought another DVD burning programme of Rozio's which I installed last night & hope it's going to get rid of this annoying problem.