[judymattox]

I am having the same trouble trying to burn a disc..........i've tried CD-R and DVD+R.......my burner info is: TSSTcorp DVD+-RW TS-H553A also IDE\CDROMTSSTCORP_DVD+-RW TS-H553A.......i downloaded the imgburn and tried but msg continues to state i have no disc........what more can i do???........thanks judy

[grandpabruce]

I am having the same trouble trying to burn a disc..........i've tried CD-R and DVD+R.......my burner info is: TSSTcorp DVD+-RW TS-H553A also IDE\CDROMTSSTCORP_DVD+-RW TS-H553A.......i downloaded the imgburn and tried but msg continues to state i have no disc........what more can i do???........thanks judy

Go to Device Manager, and Uninstall your burner. Right click on the burner entry, and select Uninstall. Reboot your computer, and see if it works.

If not, we can try the next step.

[judymattox]

Go to Device Manager, and Uninstall your burner. Right click on the burner entry, and select Uninstall. Reboot your computer, and see if it works.

If not, we can try the next step.

nope, that didn't work either.......still get the msg: device not ready (medium not present - tray closed)

[grandpabruce]

nope, that didn't work either.......still get the msg: device not ready (medium not present - tray closed)

Okay, try downloading the PX engine, and installing it. You can find it here:

http://kb.roxio.com/search.aspx?URL=/conte...0GN&PARAMS=

BTW, what brand of media are you using?

[judymattox]

Okay, try downloading the PX engine, and installing it. You can find it here:

http://kb.roxio.com/search.aspx?URL=/conte...0GN&PARAMS=

BTW, what brand of media are you using?

OK, i downloaded and installed PX engine [color="#FF00FF"]YESTERDAY before I began looking for help, so that's been done and apparently didn't work either................
CD_R is K Hypermedia and DVD+R is from Staples

(by the way......i visited vietnam for a month this past fall and see you are a vietnam vet.......)

[grandpabruce]

OK, i downloaded and installed PX engine [color="#FF00FF"]YESTERDAY before I began looking for help, so that's been done and apparently didn't work either................
CD_R is K Hypermedia and DVD+R is from Staples

(by the way......i visited vietnam for a month this past fall and see you are a vietnam vet.......)

The media that you purchased is junk. Throw it in the garabage, and get Verbatim media, and give that a try.

Also, go to your burner's manufacturer's website, and see if there is a firmware update for your burner. If so, download it, and install it.

[judymattox]

The media that you purchased is junk. Throw it in the garabage, and get Verbatim media, and give that a try.

Also, go to your burner's manufacturer's website, and see if there is a firmware update for your burner. If so, download it, and install it.

ok, i did all of the above..........there is no firmware update listed..........i tried a Verbatim brand DVD and get the same message....
at the risk of exposing my computer ignorance, let me tell you what I think is (not) happening: you know how, when you put any disc into a player/recorder and push in the tray, you hear this whirrling/spinning sound for a few seconds like the computer is trying to find out what to do with the disc?........that's not happening anymore......when i push in the tray, loaded with media or not, there is no whirrling/spinning sound at all............ just like sliding the tray into a dead machine............does that give you any useful information????

[myguggi]

ok, i did all of the above..........there is no firmware update listed..........i tried a Verbatim brand DVD and get the same message....
at the risk of exposing my computer ignorance, let me tell you what I think is (not) happening: you know how, when you put any disc into a player/recorder and push in the tray, you hear this whirrling/spinning sound for a few seconds like the computer is trying to find out what to do with the disc?........that's not happening anymore......when i push in the tray, loaded with media or not, there is no whirrling/spinning sound at all............ just like sliding the tray into a dead machine............does that give you any useful information????

Does Windows Explorer see the disc?

[judymattox]

Does Windows Explorer see the disc?

not sure how to tell??...........if you mean when i open My Computer/Devices with Removable Storage and double click the DVD-RW D, it does not show that there is a disc in there........

[grandpabruce]

not sure how to tell??...........if you mean when i open My Computer/Devices with Removable Storage and double click the DVD-RW D, it does not show that there is a disc in there........

You can try one final thing, and if it doesn't work, you may need to get a new burner.

Go back into Device Manager. Click on the + to the left of IDE ATA/ATAPI Controllers. Right click on the Secondary IDE Channel, and click on Properties. Click on Advanced Settings. Under one of the Current Transfer Mode boxes, it should read Ultra DMA 2, 3, or 4. If it reads PIO, then there is a problem.

At any rate, back out of the Advanced Settings, right click on that Secondary IDE Channel, and select uninstall, then apply/ok. Reboot, and see if you can burn a disc.

If you can't, open your computer and see if the cables are secured. If they are, then it would appear your burner is dead, and you need a new one.

[judymattox]

You can try one final thing, and if it doesn't work, you may need to get a new burner.

Go back into Device Manager. Click on the + to the left of IDE ATA/ATAPI Controllers. Right click on the Secondary IDE Channel, and click on Properties. Click on Advanced Settings. Under one of the Current Transfer Mode boxes, it should read Ultra DMA 2, 3, or 4. If it reads PIO, then there is a problem.

At any rate, back out of the Advanced Settings, right click on that Secondary IDE Channel, and select uninstall, then apply/ok. Reboot, and see if you can burn a disc.

If you can't, open your computer and see if the cables are secured. If they are, then it would appear your burner is dead, and you need a new one.

just to be sure i'm doing this correctly, 1 i right click on my computer and choose Manage....from that screen saying computer management i see 3 functions 1) system tools 2) storage and 3) services and applications........under storage is the option of removable storage and when i try to click it open i get the msg "the service cannot be started, either because it is disabled or because it has no enabled devices associated with it. This snapin's display may beinconsistant with the removable storage system. If the problem persists, please restart the plug-in."

The device manager is showing under the System Tools category and has no + in front of it.....clicking on it bring up the "library" which lists " computer, disk drives, display adaptors etc, including the DVD/CD-ROM drives, but i find nothing that says "IDE ATA/ATPA controllers.............am i looking in the wrong place????

[Jim_Hardin]

just to be sure i'm doing this correctly, 1 i right click on my computer and choose Manage....from that screen saying computer management i see 3 functions 1) system tools 2) storage and 3) services and applications........under storage is the option of removable storage and when i try to click it open i get the msg "the service cannot be started, either because it is disabled or because it has no enabled devices associated with it. This snapin's display may beinconsistant with the removable storage system. If the problem persists, please restart the plug-in."

The device manager is showing under the System Tools category and has no + in front of it.....clicking on it bring up the "library" which lists " computer, disk drives, display adaptors etc, including the DVD/CD-ROM drives, but i find nothing that says "IDE ATA/ATPA controllers.............am i looking in the wrong place????

Let’s try it by the numbers – Control Panel

1. System
2. Hardware
3. Device Manager
4. DVD/CD-ROM drives

What does it have to say?

[judymattox]

under DVD/CD ROM Drives is
TSSTcorp DVD+-RW TS-H853A

under DVD/CD ROM Drives is
TSSTcorp DVD+-RW TS-H853A

sorry........... TS-H553A

[myguggi]

under DVD/CD ROM Drives is
TSSTcorp DVD+-RW TS-H853A


sorry........... TS-H553A

Can you read a normal data CD or DVD with Windows Explorer?

[judymattox]

nope.............i've tried both a cd with photos and a dvd movie and neither show up as being there.....

[judymattox]

under LCSI and RAID controllers i have:

Intel® ICH8R/DO/DH SATA RAID Controller

does that give you any more information???

[grandpabruce]

under LCSI and RAID controllers i have:

Intel® ICH8R/DO/DH SATA RAID Controller

does that give you any more information???

Do you have a listing for IDE ATA/ATAPI Controllers? If so, take a look at the attached image, in Jim's post. Now that you know how to get to Device Manager, go back to my last post, and do what I suggested you do.

This post has been edited by grandpabruce: 24 April 2009 - 02:40 PM

[judymattox]

Do you have a listing for IDE ATA/ATAPI Controllers? If so, take a look at the attached image, in Jim's post. Now that you know how to get to Device Manager, go back to my last post, and do what I suggested you do.

There is NOTHING by that name listed........i wish i knew how to "take a picture" of it to paste on here like Jim did, but i don't................all that is there is:
computer
disk drives
display adapters
dvd/cd-rom drives
human interface devices
imaging devices
keyboards
mice and other pointing devices
modems
monotors
network adapters
processors
SCSI and RAID controllers
Sound, video and game controlers
System devices
Universal serial bus controllers

Thats ALL

[cdanteek]

Bruce, I think judymattox has a Dell PC that has a mother board that is SATA and no IDE. Just a guess tho...

judymattox, what make and model # is your PC?

cd

[grandpabruce]

Bruce, I think judymattox has a Dell PC that has a mother board that is SATA and no IDE. Just a guess tho...

judymattox, what make and model # is your PC?

cd

I think that you are right, judging by her last answer.