[Angry 1]

Is anyone there? I can't get my Roxio Media Creator 9 to work. It came installed by HP when I
purchased the computer. I have many cd's that I have made on it containing important records and the darn program won't work. When I open it up, it says up-date this and up-date that and it won't work! I tried to go onto Roxio Tech. support and could find no help at all for it. Did it expire or something and that is why it stopped working? How do I get it working againI need those records!!! Please, has anyone got any ideas?

This post has been edited by Angry 1: 28 April 2009 - 06:45 AM

[cdanteek]

Angry 1,

Your software is unique to HP as a OEM software, supplied by Roxio to HP's specifacations.

No one here or very few run that software, have you tried contacting HP?

Anyone here trying to help you would need details of what your doing and in what application of the Roxio HP version your doing it in.

Details please...

cd

[mrhabilis]

I think there is a misunderstanding here. HP does not "order software to their specifications". Roxio pays to have their software (in a stripped-down version) included in a computer from any manufacturer. They do this in the hopes of getting people to buy the upgraded version and to get advertising for their products. The problem is that neither one (neither HP nor Roxio) will take any responsibility for the OEM version which is included with the new computer. Believe me, I know. My suggestion is for you uninstall the offending software and look for a freeware package that will do what you want. -Phil in Indy

[sknis]

I think there is a misunderstanding here. HP does not "order software to their specifications". Roxio pays to have their software (in a stripped-down version) included in a computer from any manufacturer. They do this in the hopes of getting people to buy the upgraded version and to get advertising for their products. The problem is that neither one (neither HP nor Roxio) will take any responsibility for the OEM version which is included with the new computer. Believe me, I know. My suggestion is for you uninstall the offending software and look for a freeware package that will do what you want. -Phil in Indy

I don't think that you can make that blanket statement about OEM software. This is more what I know about OEM. Dell takes responsibility for thier OEM versions; just call and ask. I don't know about HP but I believe that they handle it the same way. If they didn't, why would they have information on their site.

You live in Indy? Typically a blanket statement like your comes from a third world country is considered spam.

This post has been edited by sknis: 13 October 2009 - 12:54 PM

[gi7omy]

We did have a HP tech support guy here about a year or so back and he assured us that HP do indeed specify what they want and that also THEY provide the tech support for their version

[Brendon]

Roxio pays to have their software (in a stripped-down version) included in a computer from any manufacturer.

Do you have any evidence of this, Mr Kingery? It would be quite remarkable if it were true.

Sonic/Roxio are not known for throwing money around unnecessarily, and I can't see any gain for them in going against the established practices and PAYING an OEM to carry bundled software, when everyone else in the industry SELLS bundled softwate to the OEMs.

[mrhabilis]

Interesting responses. First, no I do not have any "smoking gun" evidence since I have neither worked for a software company who paid to have its programs included with new computers, nor have I worked for a computer manufacturer who took a payment to included another company's programs on its new computers. However, logically, my statement makes sense. Why else would HP want to pay for back-up software when Windows has had its own back-up procedures built-in. Also, why would HP want to have people trained to support this "add-on" software. Aside from the logic of this statement, all you really need to do is a little googling and you will find dozens of freeware programs on the net which will help you get rid of all the unnecessary software, and most of them explain that companies pay to have their software included. Even Wikipedia says "Often new computers come with pre-installed software which the manufacturer was paid to include but is of dubious value to the purchaser." See: http://en.wikipedia.org/wiki/Pre-installed_software So it would appear that all the circumstantial evidence is in my favor. What evidence do you have that a computer manufacture would pay for add-on software? Oh, BTW, as far as being in a "third world country" (as stated by the gentleman from Houston), Indianapolis is a fine city, as is Houston. I know because I have visited Houston many times, since it is the home of the NASA's Johnson Space Center. Indiana also has many qualities. I recall one of my professors at Purdue University overheard me telling another student that more astronauts came from Purdue than any other school. The professor interrupted, "Every man that ever walked on the moon, went to Purdue! Beat that!". -Phil K.

[who are you]

Interesting responses. First, no I do not have any "smoking gun" evidence since I have neither worked for a software company who paid to have its programs included with new computers, nor have I worked for a computer manufacturer who took a payment to included another company's programs on its new computers. However, logically, my statement makes sense. Why else would HP want to pay for back-up software when Windows has had its own back-up procedures built-in. Also, why would HP want to have people trained to support this "add-on" software. Aside from the logic of this statement, all you really need to do is a little googling and you will find dozens of freeware programs on the net which will help you get rid of all the unnecessary software, and most of them explain that companies pay to have their software included. Even Wikipedia says "Often new computers come with pre-installed software which the manufacturer was paid to include but is of dubious value to the purchaser." See: http://en.wikipedia.org/wiki/Pre-installed_software So it would appear that all the circumstantial evidence is in my favor. What evidence do you have that a computer manufacture would pay for add-on software? Oh, BTW, as far as being in a "third world country" (as stated by the gentleman from Houston), Indianapolis is a fine city, as is Houston. I know because I have visited Houston many times, since it is the home of the NASA's Johnson Space Center. Indiana also has many qualities. I recall one of my professors at Purdue University overheard me telling another student that more astronauts came from Purdue than any other school. The professor interrupted, "Every man that ever walked on the moon, went to Purdue! Beat that!". -Phil K.

Your logic is very sound, however, according to the latest Form 10K for Sonic (SNIC), filed in June, 2009, it states:

"The Company’s OEM customers include Roxio software as a value-added offering for
their customers and often pay the Company a royalty on each copy of the software
shipped with their products. Typically the royalty paid is only a
small fraction of the retail price for the Company’s software. The
Company enters into bundling arrangements because they generate revenue for the
Company as well as create a large installed base of customers to whom it can
sell upgraded, enhanced or different versions of its products"

It would appear that in Sonic's (Roxio's parent company) case it is "often" paid a small fee by the computer manufacturer for the OEM software.

Edit:
I read more of Form 10 K and found the following in a table in the "Significant Customer Information" section. For the Fiscal Year 2009 ended March 31, 2009, HP represented 11% in "Percentage of Total Net Revenue" (2% in "Pecentage of Total Accounts Receivable"). So it does appear HP pays Sonic for the OEM software.

This post has been edited by who are you: 14 October 2009 - 05:24 AM

[ggrussell]

Even Wikipedia says "Often new computers come with pre-installed software which the manufacturer was paid to include but is of dubious value to the purchaser." See: http://en.wikipedia.org/wiki/Pre-installed_software

Seriously? You believe anything on Wikipedia? Did you know that ANYONE can edit those pages? Wikipeida is full of bad information.

[who are you]

Interesting responses. First, no I do not have any "smoking gun" evidence since I have neither worked for a software company who paid to have its programs included with new computers, nor have I worked for a computer manufacturer who took a payment to included another company's programs on its new computers. However, logically, my statement makes sense. Why else would HP want to pay for back-up software when Windows has had its own back-up procedures built-in. Also, why would HP want to have people trained to support this "add-on" software. Aside from the logic of this statement, all you really need to do is a little googling and you will find dozens of freeware programs on the net which will help you get rid of all the unnecessary software, and most of them explain that companies pay to have their software included. Even Wikipedia says "Often new computers come with pre-installed software which the manufacturer was paid to include but is of dubious value to the purchaser." See: http://en.wikipedia.org/wiki/Pre-installed_software So it would appear that all the circumstantial evidence is in my favor. What evidence do you have that a computer manufacture would pay for add-on software? Oh, BTW, as far as being in a "third world country" (as stated by the gentleman from Houston), Indianapolis is a fine city, as is Houston. I know because I have visited Houston many times, since it is the home of the NASA's Johnson Space Center. Indiana also has many qualities. I recall one of my professors at Purdue University overheard me telling another student that more astronauts came from Purdue than any other school. The professor interrupted, "Every man that ever walked on the moon, went to Purdue! Beat that!". -Phil K.

Actually I believe you are both right and wrong.

It has been several years since I bought a "ready made" pc. When I did buy ready made pc, they came with 1) oem software and 2) trial software.

OEM software is usually a limited/handicapped version of commercial software that adds some functionality to the PC and allows the manufacture to make claims such as "create some type of movie, etc. on our new super duper PC" The Pc manufacture usually pays the software company a small license fee. This software usually does not expire, it is just limited in what it can do.

Trial software on the other hand expires after a certain time period. In the past, many PC came with a "trial" installation of Norton's anti virus. Symantec's hope were the pc user would go ahead and pay the full license fee to Symantec rather than install some other anti virus. There were also other types of software installed that expired after some time period, usually 30, 60 or 90 days. I did not bother to research this, but I would bet in most instances of the trial software, the software provider paid some fee to the PC manufacturer to have the trial software included.

OEM and trial software are not the same.