Here goes: I am frustrated and feel like an idiot. I bought EMC DS 10 a couple of months ago at Sam's Club for $99.98. I don't have a lot of free time so I put it aside on my desk with the the video capture device, manual, the cd and cut the ends of the box off to lay it flat on the desk to save space. I go to install it finally today and see that I need a license key. I look on the box (what is left of it, with missing ends) the CD sleeve, the capture device, the manual, and can find no License Key. (Did I cut it off the end of the box and throw it away? I didn't think I was that stupid and I don't remember seeing it. Roxio says on their website, "If you still cannot find your CD-Key after following the steps above, Roxio can not supply you with a new CD-Key/Serial Number." This is not gonna cut it for me. I have the Sales Slip (Receipt), the original CD, manual, etc. Where is my license key? Is there any reasonable solution to this mess? I just want to install and use this program. I have my kids videos to digitize. Please Help.
2
Can't Install Emc Dsuite 10
Started by
tbones2
, May 16 2009 06:49 PM
6 replies to this topic
#2
Larry
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Posted 16 May 2009 - 10:49 PM
QUOTE (tbones2 @ May 16 2009, 09:49 PM) <{POST_SNAPBACK}>
Here goes: I am frustrated and feel like an idiot. I bought EMC DS 10 a couple of months ago at Sam's Club for $99.98. I don't have a lot of free time so I put it aside on my desk with the the video capture device, manual, the cd and cut the ends of the box off to lay it flat on the desk to save space. I go to install it finally today and see that I need a license key. I look on the box (what is left of it, with missing ends) the CD sleeve, the capture device, the manual, and can find no License Key. (Did I cut it off the end of the box and throw it away? I didn't think I was that stupid and I don't remember seeing it. Roxio says on their website, "If you still cannot find your CD-Key after following the steps above, Roxio can not supply you with a new CD-Key/Serial Number." This is not gonna cut it for me. I have the Sales Slip (Receipt), the original CD, manual, etc. Where is my license key? Is there any reasonable solution to this mess? I just want to install and use this program. I have my kids videos to digitize. Please Help.
It should be on the back of the white paper DVD disc sleeve that the Program & Content install disc is in. That's where mine is located. It shouldn't have been on the box itself. If it's not there, then your only recourse would be to see if Sam's would let you exchange it for a new set of discs.
Larry
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
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Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4
Dell Precision WorkStation 450 / 2 - Intel Xeon 2.80ghz CPU w/HT, 512mb L2 Cache, 533mhz Bus / 2gb RAM / 1800gb+ HDD's / NVIDIA GeForce 6200 / Lite-On 165H6S CD DVD+/- DVD+/-DL / Plextor PX-708UF / Hauppage WinTV HVR-950Q / Hauppage WinTV PVR PCI II 250 / Hauppage WinTV PVR USB2 / XP Pro SP3 / Windows 7
#3
tbones2
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Posted 17 May 2009 - 04:21 AM
QUOTE (Larry @ May 16 2009, 10:49 PM) <{POST_SNAPBACK}>
It should be on the back of the white paper DVD disc sleeve that the Program & Content install disc is in. That's where mine is located. It shouldn't have been on the box itself. If it's not there, then your only recourse would be to see if Sam's would let you exchange it for a new set of discs.
Thanks Larry. I must have mislaid the original White CD Sleeve it came in during my "on again, off again" install and put the CD in a generic white sleeve I had (I have a box of 500 blanks in my office).
I am really annoyed at myself. Maybe I will just upgrade to Creator 2009 and then I know the original cd case will show up in some pile somewhere in one of my offices.
I wish there was a better system to retrieve these keys that would protect buyers and manufacturers.
tim/tbones2
#4
cdanteek
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Posted 17 May 2009 - 05:27 AM
QUOTE
I wish there was a better system to retrieve these keys that would protect buyers and manufacturers.
There is, if you registered them! Go here... http://www.roxio.com/enu/default.html
click my account, top right... signin and view... MyAccount, Your Registered Products...
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#5
Brendon
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Posted 17 May 2009 - 04:14 PM
You can lead a horse to water . . .
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#6
tbones2
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Posted 17 May 2009 - 04:27 PM
CD,
The problem was that I hadn't installed it yet and lost the jacket before I could register it.
Brendon,
Don't rub it in, I feel bad enough already.
Actually, though, there is a happy ending here. After searching diligently this morning I have LOCATED the original CD sleeve with the beautiful 17 digit KEY right on the back.
I think after hearing this story however, you guys are probably going to kick me out of the club for being an embarrassement to the ROXIO name. Sorry. but I truly do appreciate all the help.
P.S.
I am going to register it now before this happens again. I learned.
tbones2
The problem was that I hadn't installed it yet and lost the jacket before I could register it.
Brendon,
Don't rub it in, I feel bad enough already.
Actually, though, there is a happy ending here. After searching diligently this morning I have LOCATED the original CD sleeve with the beautiful 17 digit KEY right on the back.
I think after hearing this story however, you guys are probably going to kick me out of the club for being an embarrassement to the ROXIO name. Sorry. but I truly do appreciate all the help.
P.S.
I am going to register it now before this happens again. I learned.
tbones2
#7
Brendon
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Posted 17 May 2009 - 04:35 PM
Tbones2,
Forgive me, I wasn't wanting to be really mean.
It's excellent that you've located the key, and I thank you for coming back and letting us know. You've brightened up my day, and you're welcome around here at any time.
Brendon
Forgive me, I wasn't wanting to be really mean.
It's excellent that you've located the key, and I thank you for coming back and letting us know. You've brightened up my day, and you're welcome around here at any time.
Brendon
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
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