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Cd Key Does Not Work

#1 jjt143

Newbie

Group: Members
Posts: 1
Joined: 18-May 09

Posted 18 May 2009 - 11:26 AM

I received a copy of TT8 with the purchase of a dvd drive. Upon attempting to use it, I was asked for the CD Key. I entered the key number on the cd sleeve, but it is not recognized and I am unable to continue. Any ideas? Thanks

#2 tsantee

Digital Guru

Group: Members
Posts: 10,711
Joined: 04-January 06

Posted 18 May 2009 - 03:18 PM

All I can find is to make sure the key you're entering is 17 characters/digits. Otherwise it may be that you've mistaken a character for a look alike such as a lower case L looking like a 1 and an O looking like a 0. If it still doesn't work you need to contact Roxio's customer service.

I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!