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Certificate File Is Missing Or Corrupted


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#1 thrive

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Posted 19 May 2009 - 03:24 PM

After several installs of Easy CD & DVD Burning I still receive the same error msg when I try to open the application: "The certificate file is missing or corrupted. Please re-install it."

I have looked on the discussion boards for several solutions, however, nothing has worked, including the deletion of the sarlicense9 file below the Sonic folder.

This is currently a Ticket Item: 726610 as of 5/11/00 on the Roxio Customer Service Portal, however, it has remained unanswered.

I really need help, I am dead in the water trying to open this Roxio app.



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#2 Brendon

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Posted 19 May 2009 - 07:36 PM

You shouldn't be able to find a "sarlicence9 file below the Sonic folder" if you're working with Easy CD and DVD Burning (in Red Box) "Vista Compatible", because it doesn't have one. That was a cure published by HP for a problem in their version 9 Basic.

I haven't seen this one pop up for this software before, however I have seen instructions for "clean installing" versions 9, 10, and 11 [a.k.a. Creator 2009] to cure installer errors.

Here is the KnowledgeBase article covering versions 9 and 10 in XP. The RedBox software is a sub-set of Easy Media Creator 9, so this article should apply if you're in XP. See Here.  If you're in Vista, there is another article covering that, and I can get you a link if you want.

Another 'solution' I've seen is a lot quicker, and can't do any harm since if it doesn't work the "clean install" will remove any trace of it. I've never had this error myself, so I can only report what fixed it for other people.

-Navigate in Explorer to C:\Program Files\Common Files\Roxio Shared\Certificates8 There you should see the certificate file, emc9.rxc. Delete it.

Now, one person said just restart Windows and run the Roxio program to remake the certificate file. The other person said he hunted down the rxc file on his install DVD, and copied it over the top of the old file. Both said it worked for them. Perhaps you could just try the delete and restart, and if that doesn't work then try the hunt and copy. If neither of them work for you, then it's "clean install" I'm afraid.

Please let me know how you go.

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#3 am153

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Posted 08 June 2009 - 01:44 PM

I have installed uninstalled reinstalled Easy CD & DVD Burning, I don't know how many times. Maybe 20. No luck. The Windows Installer blocks the installation at the very last moment. "To protect my computer from malicious software." However, the program does install and I get an error message that the certificate file is corrupt or missing. Please Reinstall.

The tech suppoprt people have not been helpful so far. I have tried clean installs, wiped my computer and registry clean of Roxio and Sonic fragments to no avail.

Is there a solution out there? or should I give it up and buy Nero software?

#4 myguggi

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Posted 08 June 2009 - 02:01 PM

QUOTE (am153 @ Jun 8 2009, 05:44 PM) <{POST_SNAPBACK}>
I have installed uninstalled reinstalled Easy CD & DVD Burning, I don't know how many times. Maybe 20. No luck. The Windows Installer blocks the installation at the very last moment. "To protect my computer from malicious software." However, the program does install and I get an error message that the certificate file is corrupt or missing. Please Reinstall.

The tech suppoprt people have not been helpful so far. I have tried clean installs, wiped my computer and registry clean of Roxio and Sonic fragments to no avail.

Is there a solution out there? or should I give it up and buy Nero software?


If the Windows Installer blocks the installation then how can the program be installed? blink.gif

Have you disabled the firewall and antivirus checking while doing the install?

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#5 am153

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Posted 09 June 2009 - 01:04 PM

QUOTE (myguggi @ Jun 8 2009, 03:01 PM) <{POST_SNAPBACK}>
If the Windows Installer blocks the installation then how can the program be installed? blink.gif

Have you disabled the firewall and antivirus checking while doing the install?


Well, call it what you want.  I go through the whole installation process and, like I said, the Windows installer at the end of installation (which appeared to be going smoothly) pops up and prevents further installation with the message that it is protecting my computer from malicious software installation.

I continue with the installation (if you want to call it that) and it looks like everying has been installed correctly, including the Easy CD & DVD  Desktop Icon, but if I try to start the program all I can get is the message that the certificate file is corrupt or missing. Nothing else.

I even tried to replace the emc9.rxc file, as suggested elsewhere in this Community, and that didn't work

And yes, I did disable the anti-viral program and firewall. I also disabled all the start up programs by going to msconfig and disabling all startups, rebooting and trying to install Easy CD & DVD after being sure that antiviral, firewall, and all startups were closed. I also had made sure that it was a clean install by deleting all references to Sonic and Roxio were deleted in the common file area and registry.

I even tried to install in safe mode (I don't know whether that ever works, but I tried it anyhow). No luck.

Now What? Any Suggestions?

#6 ogdens

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Posted 09 June 2009 - 01:53 PM

QUOTE (am153 @ Jun 9 2009, 05:04 PM) <{POST_SNAPBACK}>
Well, call it what you want.  I go through the whole installation process and, like I said, the Windows installer at the end of installation (which appeared to be going smoothly) pops up and prevents further installation with the message that it is protecting my computer from malicious software installation.

I continue with the installation (if you want to call it that) and it looks like everying has been installed correctly, including the Easy CD & DVD  Desktop Icon, but if I try to start the program all I can get is the message that the certificate file is corrupt or missing. Nothing else.

I even tried to replace the emc9.rxc file, as suggested elsewhere in this Community, and that didn't work

And yes, I did disable the anti-viral program and firewall. I also disabled all the start up programs by going to msconfig and disabling all startups, rebooting and trying to install Easy CD & DVD after being sure that antiviral, firewall, and all startups were closed. I also had made sure that it was a clean install by deleting all references to Sonic and Roxio were deleted in the common file area and registry.

I even tried to install in safe mode (I don't know whether that ever works, but I tried it anyhow). No luck.

Now What? Any Suggestions?


When you did the "clean install" (post #2 from Brendon) did you follow the instructions exactly. Don't skip ANY of the steps.




#7 am153

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Posted 09 June 2009 - 04:56 PM

QUOTE (ogdens @ Jun 9 2009, 02:53 PM) <{POST_SNAPBACK}>
When you did the "clean install" (post #2 from Brendon) did you follow the instructions exactly. Don't skip ANY of the steps.


Absolutely.

More than once.

I was very careful about that.

By now it has become a challenge to get the program installed.

I even had one of the technicians suggest that I contact Microsoft since it was the Windows Installer that blocked Easy CD & DVD disc from installing. I didn't want to go that route.

#8 Brendon

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Posted 09 June 2009 - 08:46 PM

QUOTE (am153 @ Jun 9 2009, 05:56 PM) <{POST_SNAPBACK}>
I even had one of the technicians suggest that I contact Microsoft since it was the Windows Installer that blocked Easy CD & DVD disc from installing. I didn't want to go that route.

Well, if you've done everything the collective wisdom of the Roxio boards can suggest and the Windows Installer is still preventing your software from installing properly, [although it doesn't stop other folks], then I can't see any alternative but 'going that route'. Sorry.
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#9 tbrewst

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Posted 10 June 2009 - 05:41 AM

I can only add one thing.

I had this problem when installing another version.I did all the usual stuff including the Clean Install.
What ended up working for me was going to the registry and searching for and deleting everything Roxio or Sonic.
Somewhere I deleted a registry key that fixed it.I don't know which one.Brendon may be able to shed some light on that.

I caution anyone on doing this as messing with the registry incorrectly can lead to disaster.
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#10 am153

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Posted 10 June 2009 - 12:18 PM

QUOTE (Brendon @ Jun 9 2009, 09:46 PM) <{POST_SNAPBACK}>
Well, if you've done everything the collective wisdom of the Roxio boards can suggest and the Windows Installer is still preventing your software from installing properly, [although it doesn't stop other folks], then I can't see any alternative but 'going that route'. Sorry.


I remember from other past computer experiences that when I had a problem, hardware techs would say it is not a hardware problem, it's a software problem and vice versa.

I want to thank you all for your help, but after too many failed attempts to get the software installed properly I quit. And yes, I even wiped my registry clean of roxio and sonic entries with no luck.



#11 Mitchell J

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Posted 23 July 2009 - 07:08 AM

I too have the same problem with easy cd.....

and did what I was advised to do.  It didn't help me either.

I have the same program installed on another computer which is on Windows XP and works perfectly.

I replaced the certificate files with known good ones, and still got the same error message.  I run on vista home basic, 32 bit.

Drag and drop works, so I can share data disks.  I finally gave up and installed Nero.

This program is NOT compatible with vista.  We should not have to do their Quality Assurance for them.  Roxio should take
the initiative and SOLVE THEIR problem.

#12 grandpabruce

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Posted 23 July 2009 - 09:04 AM

Nice rant about a terrible $20 program that never should have been put out for sale.
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#13 churin

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Posted 10 August 2009 - 02:55 PM

I have the exact same problem. It appears that there is no solution and that I have to follow what Mitchell J did.




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