5 replies to this topic

[philwinter]

Hello, perhaps someone on this forum can help me with this frustrating problem.  I'm using Creator 9 on a Dell Vista machine.  I'm attempting to create a backup DVD of folders of photos.  I start the process, add the folders - only 2.7G - then click the red record button.  The process completes normally and I save the project.  But when I try to access the folders and photos with Windows Explorer or my photo browsing program, I get a message stating that the disk is empty and it asks me if I want to format it.  If I attempt to format the disk I get a message stating that the disk is write protected.

I sent an email to Roxio support and I did get a quick response, but it was a useless, form response that would have me uninstall Roxio, mess around in the Registry, then reinstall Roxio.  Not Going There!

Any help will be greatly appreciated, as I've already wasted a huge amount of time and a number of DVDs.

Thanks.

[Jim_Hardin]

Which specific program in the Suite are you using?

Sure you have it set to actually burn to disc?

If nothing is written, how are the discs wasted?

Always a good idea to have an RW disc or 2 on hand when learning as they can be reused.

[philwinter]

Hi Jim, Thanks for getting back to me.  Data seems to be written to the disk and I don't get any errors from the burn process, which appears to function normally.  I just can read any data on the disks.

Which specific program in the Suite are you using?  Under the Data menu, I'm using the Data Disk option.

Sure you have it set to actually burn to disc?  Yes, I think so.  I click the red button, it supposedly burns the disk, finishes, and ejects the disk.  

If nothing is written, how are the discs wasted?  Actually, I think the folders and files are being written to the disk.  If I reinsert one of the disks I just burned, I cannot write over it or add files to it.  And, I can see a different colored band on the bottom of the disk where I assume data was written.
Always a good idea to have an RW disc or 2 on hand when learning as they can be reused.  Actually, I'm certain I've done this before successfully using DVD-R discs.

[Jim_Hardin]

There is no setting to ”Burn to Invisible”

I haven’t used V9 in many years… Use Creator Classic. Then under Tools I think there is a Disc and Drive Info or Utility.

Have that look at the burned disc and let us know what it says about it.

Creator Classic is also the preferred program for burning data discs.

[philwinter]

Hi Jim,

I don't have Creator Classic, but I thought I would I would try the DVD burn Utility in Vista.  I put in a blank DVD, it asked me how I wanted to format it, and I selected Mastered (I read somewhere that Mastered formatting is more compatible than MS's Live File method.), and I burned the DVD.  Everthing went perfectly, and it ejected the DVD when it was done.

But guess what - I can't see the files on that one either.  I give up.

Phil

There is no setting to ”Burn to Invisible”

I haven’t used V9 in many years… Use Creator Classic. Then under Tools I think there is a Disc and Drive Info or Utility.

Have that look at the burned disc and let us know what it says about it.

Creator Classic is also the preferred program for burning data discs.

[cdanteek]

Hi Jim,

I don't have Creator Classic, but I thought I would I would try the DVD burn Utility in Vista.  I put in a blank DVD, it asked me how I wanted to format it, and I selected Mastered (I read somewhere that Mastered formatting is more compatible than MS's Live File method.), and I burned the DVD.  Everthing went perfectly, and it ejected the DVD when it was done.

But guess what - I can't see the files on that one either.  I give up.

Phil

Don't give up, you just need home schooling!  

I don't have Creator Classic

Then you don't have a Retail Copy of Roxio software...

Have a read around here...

http://windowshelp.microsoft.com/Windows/e...806cbe1033.mspx

cd