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Can't even register the product

#1 User is offline   REShaman 

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Post icon  Posted 01 June 2009 - 07:24 AM

Received boxed Mac version. Logged in to my account where I have registered other Roxio products. Typed in the CD key which was refused as invalid. Used both Safari and Firefox and Roxio's website won't accept the CD key for Easy VHS to DVD for the Mac. Emailed tech support. Received a robotic reply. No solution yet. Not a big problem, yet the product registration should encounter difficulties? mad.gif
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#2 User is offline   patatrox 

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Posted 01 June 2009 - 10:07 AM

QUOTE (REShaman @ Jun 1 2009, 11:24 AM) <{POST_SNAPBACK}>
Received boxed Mac version. Logged in to my account where I have registered other Roxio products. Typed in the CD key which was refused as invalid. Used both Safari and Firefox and Roxio's website won't accept the CD key for Easy VHS to DVD for the Mac. Emailed tech support. Received a robotic reply. No solution yet. Not a big problem, yet the product registration should encounter difficulties? mad.gif


Send me a PM with your key and I'll take a look.

thanks

Patrick

- patatrox

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#3 User is offline   martink 

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Posted 03 June 2009 - 04:34 AM

QUOTE (patatrox @ Jun 1 2009, 11:07 AM) <{POST_SNAPBACK}>
Send me a PM with your key and I'll take a look.

thanks

Patrick


I have exactly the same problem, paid great attention to entering the CD key EXACTLY as shown on the CD sleeve and it returns 'invalid key'.

Martin
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#4 User is offline   patatrox 

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Posted 04 June 2009 - 04:32 PM

QUOTE (martink @ Jun 3 2009, 07:34 AM) <{POST_SNAPBACK}>
I have exactly the same problem, paid great attention to entering the CD key EXACTLY as shown on the CD sleeve and it returns 'invalid key'.

Martin


This was resolved on the server side and you should be able to register correctly now.
- patatrox

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