8 replies to this topic

[idographics]

Tickets
735960 Status
Open Date
5/26/2009 Issue Description

WebTicket 5/27/2009

I am waiting for an answer on this as I need to finish a project- can anyone help ME? WebTicket 5/26/2009  ( NO ANSWER AS OF TODAY -6/1/2009

PRODUCT: SONIC DVD FOR PHOTO STORY 3 FOR WINDOWS.
FROM: DIGITAL RIVER
order number: 101035722

THE SERIAL NUMBER DOESN'T WORK. PLEASE ADVISE HOW I CAN GET AROUND THIS- ISSUE AS HAVE TO FINISH A PROJECT FOR A CLASS GRADUATION! MANY THANKS IN ADVANCE!

Tim

[myguggi]

Tickets
735960 Status
Open Date
5/26/2009 Issue Description

WebTicket 5/27/2009

I am waiting for an answer on this as I need to finish a project- can anyone help ME? WebTicket 5/26/2009  ( NO ANSWER AS OF TODAY -6/1/2009

PRODUCT: SONIC DVD FOR PHOTO STORY 3 FOR WINDOWS.
FROM: DIGITAL RIVER
order number: 101035722

THE SERIAL NUMBER DOESN'T WORK. PLEASE ADVISE HOW I CAN GET AROUND THIS- ISSUE AS HAVE TO FINISH A PROJECT FOR A CLASS GRADUATION! MANY THANKS IN ADVANCE!

Tim

This is a forum for users just like you. You will have to get in touch with customer service -by telephone preferably. No one here can help you, all those numbers mean nothing to us.

It also seems like your Caps lock is stuck

[idographics]

This is a forum for users just like you. You will have to get in touch with customer service -by telephone preferably. No one here can help you, all those numbers mean nothing to us.

It also seems like your Caps lock is stuck

Thanks for your reply.  I have contacted support via  email,  and with their ticket system.  I don't feel I should have to pay for support because Roxio's software  won't install; I have a valid serial number-well, at least it was at one time.  There have been other customers with the same issue, with this and other software-it is a known problem. I am not impressed with Roxio's customer support; I asked for assistance over a week ago and no response yet.  It is almost impossible to find a link to this software anywhere on their "support" site.  

[myguggi]

Thanks for your reply.  I have contacted support via  email,  and with their ticket system.  I don't feel I should have to pay for support because Roxio's software  won't install; I have a valid serial number-well, at least it was at one time.  There have been other customers with the same issue, with this and other software-it is a known problem. I am not impressed with Roxio's customer support; I asked for assistance over a week ago and no response yet.  It is almost impossible to find a link to this software anywhere on their "support" site.

I have never heard of this product and did a google search for info

Here is a link to the "Home Page" for your program

[idographics]

I have never heard of this product and did a google search for info

Here is a link to the "Home Page" for your program

Thanks Walt;  support emailed me-but they have not sent a solution yet.  This program is an add on for Microsoft free program-Photostory.  It allows one to burn your "story" from aforementioned program to DVD.  Check it out on MS site...

[idographics]

Do you know of any other support links/contacts?  Is there person on this forum that can direct me to a support/email address?  I tried the support through Digital River. I purchased the sofware online from them.  they told me I have to contact Sonic for help on this.  It doesn't appear they support it online as I cna't find a link.  I submitted a ticket over a week ago, and no answer and no references to this software in the ticket system.  

I have never heard of this product and did a google search for info

Here is a link to the "Home Page" for your program

[idographics]

Here's a link to dialog about this issue from other customers


http://forums.support.roxio.com/lofiversio...php/t21968.html

can someone from Roxio/Digital River please help?

[Sarge]

Sorry,

Very few people from Roxio come here. We're all customers. You should ask them directly.
If you want to ask Digital River you'll need to ask them directly, too.

Sarge

[Larry]

Here's a link to dialog about this issue from other customers


http://forums.support.roxio.com/lofiversio...php/t21968.html

can someone from Roxio/Digital River please help?

Like Sarge mentioned, this is just a user forum. Sonic/Roxio tech doesn't reply here.

You could try the options on this support page. It includes a Live Chat link during their business hours. I would try either that or calling the # listed.

********* support contact Link [incl Live chat]
http://www.roxio.com/enu/support/emc10/contact.html