frenchtoastwithjam, on May 16 2006, 08:04 PM, said:
Tsantee is just a nice and well informed user that has no ties to roxio. I would be nice to him/her.
Tsantee and of course the many other wonderful posters in this group, I want to thank you very much. You have helped me with many issues over the past couple years - way before I officially posted here a few months ago. I just want to let everyone know that we appreciate your insights and willingness to to put in a little time for others.
We all have come to know that Roxio's support is not 5 stars. However, I think you could say that about many software support teams. The budget in many companies isn't what it used to be, and the choice comes down to limiting tech support or simply cutting a product line or even going out of business.
So, instead of getting the tech support that we all dream of, we are forced to this Forum for anything that goes beyond basic use of the program. Sometimes I wish there was more, but at the same time, some of the best support can come from users that have been there, suffering through the same little pains that you are experiencing now.
Thanks again to all the users for doing your best to help other users. Let's stay on each other's side. This is the best support we have for the moment.
-Mike