Beginning a new thread since the last one was closed out.
I have Creator 2009, Service Park 4 installed. When using videowave, the preview button area that you identified with your screen capture on Nov 3, 2008, is missing from the program. I attempted all the fixes that were suggested with no resolution. Only looking for some assistance. Already have DirectX9 installed and have the latest driver installed for NVIDIA Quadro FX 4500. I appeciate those that have offered suggestions, but the videowave preview toolbar is still not visible. Any other suggestions?
System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3
Intel ®
Pentium ® D CPU 3.20GHz, 3.19GHz
3.50 GB of RAM
80 GB Hard Drive
1
Videowave preview toolbar
Started by
caddis25
, Jun 05 2009 08:39 AM
20 replies to this topic
#2
Jim_Hardin
-
- Digital Guru
-
- 25,364 posts
Digital Guru
- Gender:Male
Posted 05 June 2009 - 10:24 AM
What are "all the fixes"?
You [i]"already have DirectX 9"... What version & dates?
What resolution is your screen and are you set at 96dpi?
You [i]"already have DirectX 9"... What version & dates?
What resolution is your screen and are you set at 96dpi?
#3
caddis25
-
- Members
-
- 4 posts
Newbie
Posted 08 June 2009 - 06:09 AM
QUOTE (Jim_Hardin @ Jun 5 2009, 10:24 AM) <{POST_SNAPBACK}>
What are "all the fixes"?
You [i]"already have DirectX 9"... What version & dates?
What resolution is your screen and are you set at 96dpi?
You [i]"already have DirectX 9"... What version & dates?
What resolution is your screen and are you set at 96dpi?
Fixes-
1. Complete reinstall
2. Checked all the settings below.
3. Updated lastest driver for video card.
Direct X 9 version 9.26.1590 3/23/2009
Screen is set at 96dpi
Resolution 1024x768
#4
Jim_Hardin
-
- Digital Guru
-
- 25,364 posts
Digital Guru
- Gender:Male
Posted 08 June 2009 - 07:24 AM
I am guessing by “Complete reinstall” you actually mean the Clean Install???
Nothing jumps out – call Roxio and let us know how you make out!
Nothing jumps out – call Roxio and let us know how you make out!
#5
shepcrew
-
- Members
-
- 6 posts
Newbie
Posted 15 July 2009 - 07:17 AM
caddis 25...did you ever receive any help with your issue? If so, what was the solution?
#6
Jim_Hardin
-
- Digital Guru
-
- 25,364 posts
Digital Guru
- Gender:Male
Posted 15 July 2009 - 07:38 AM
QUOTE (shepcrew @ Jul 15 2009, 11:17 AM) <{POST_SNAPBACK}>
caddis 25...did you ever receive any help with your issue? If so, what was the solution?
It is a Video Card issue…
If you have sufficient video card it works – if not, nothing will fix it.
#7
grandpabruce
-
- Digital Guru
-
- 19,446 posts
Digital Guru
- Gender:Male
Posted 15 July 2009 - 09:25 AM
QUOTE (Jim_Hardin @ Jun 8 2009, 10:24 AM) <{POST_SNAPBACK}>
I am guessing by “Complete reinstall” you actually mean the Clean Install???
Nothing jumps out – call Roxio and let us know how you make out!
Nothing jumps out – call Roxio and let us know how you make out!
Looks like he/she did. Look at Posts 2 and 4.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#8
Jim_Hardin
-
- Digital Guru
-
- 25,364 posts
Digital Guru
- Gender:Male
Posted 15 July 2009 - 10:34 AM
QUOTE (grandpabruce @ Jul 15 2009, 01:25 PM) <{POST_SNAPBACK}>
Looks like he/she did. Look at Posts 2 and 4.
shepcrew only has ONE post and that was today
caddus 25 said they did ”Complete reinstall”… How do you know for sure that means Clean Install and not just uninstall/reinstall???
#9
shepcrew
-
- Members
-
- 6 posts
Newbie
Posted 15 July 2009 - 12:24 PM
I have a Nvidia GeForce 8400 GS PCI card running 512MB. That's more than enough horsepower for Roxio. When you save it's a "Video Card issue', what do you mean?
#11
grandpabruce
-
- Digital Guru
-
- 19,446 posts
Digital Guru
- Gender:Male
Posted 15 July 2009 - 02:11 PM
QUOTE (Jim_Hardin @ Jul 15 2009, 01:34 PM) <{POST_SNAPBACK}>
shepcrew only has ONE post and that was today
caddus 25 said they did ”Complete reinstall”… How do you know for sure that means Clean Install and not just uninstall/reinstall???
caddus 25 said they did ”Complete reinstall”… How do you know for sure that means Clean Install and not just uninstall/reinstall???
Oops, sorry, my bad. Shepcrew is the one I intended to quote. Sometimes, multi-tasking, before one heads out the door, is not a good thing.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#12
Jim_Hardin
-
- Digital Guru
-
- 25,364 posts
Digital Guru
- Gender:Male
Posted 15 July 2009 - 02:34 PM
QUOTE (grandpabruce @ Jul 15 2009, 06:11 PM) <{POST_SNAPBACK}>
Oops, sorry, my bad. Shepcrew is the one I intended to quote. Sometimes, multi-tasking, before one heads out the door, is not a good thing.
Tabbed Browsing got me yesterday!!!
Replied to a completely different thread
#13
grandpabruce
-
- Digital Guru
-
- 19,446 posts
Digital Guru
- Gender:Male
Posted 15 July 2009 - 03:26 PM
QUOTE (Jim_Hardin @ Jul 15 2009, 05:34 PM) <{POST_SNAPBACK}>
Tabbed Browsing got me yesterday!!!
Replied to a completely different thread
Replied to a completely different thread
LOLLOL! I can't say that I have done that, but I do open 2 or more instances of the forums, at one time, sometimes.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#14
shepcrew
-
- Members
-
- 6 posts
Newbie
Posted 16 July 2009 - 05:30 AM
Well, I've tried the Clean Install for XP...still no preview toolbar...
#15
shepcrew
-
- Members
-
- 6 posts
Newbie
Posted 16 July 2009 - 08:02 AM
The crazy thing is that I can double click on a video clip sitting in my timeline, and I have all of the controls available (and functioning) that you would normally have in the main preview window.
#16
Jim_Hardin
-
- Digital Guru
-
- 25,364 posts
Digital Guru
- Gender:Male
Posted 16 July 2009 - 11:58 AM
QUOTE (shepcrew @ Jul 16 2009, 12:02 PM) <{POST_SNAPBACK}>
The crazy thing is that I can double click on a video clip sitting in my timeline, and I have all of the controls available (and functioning) that you would normally have in the main preview window.
Let me do some more checking – I feel like there is something I am missing…
Confirm we are talking about the buttons under the preview window in VideoWave???
The ones you see in Video Trimmer, when you double click are not the same.
#17
shepcrew
-
- Members
-
- 6 posts
Newbie
Posted 16 July 2009 - 12:44 PM
Yes, those are the controls that MIA on my install.
I have been working with Roxio Support today, and they had me do a clean install as well (for the 2nd time) but still nothing positive.
There are 3 dots on the screen, where the controls should be located. Dont know if that means anything, but I've advised Support of this as well. If I can figure out how to attach a pic here, I will send.
I have been working with Roxio Support today, and they had me do a clean install as well (for the 2nd time) but still nothing positive.
There are 3 dots on the screen, where the controls should be located. Dont know if that means anything, but I've advised Support of this as well. If I can figure out how to attach a pic here, I will send.
#18
Jim_Hardin
-
- Digital Guru
-
- 25,364 posts
Digital Guru
- Gender:Male
Posted 16 July 2009 - 01:08 PM
QUOTE (shepcrew @ Jul 16 2009, 04:44 PM) <{POST_SNAPBACK}>
Yes, those are the controls that MIA on my install.
I have been working with Roxio Support today, and they had me do a clean install as well (for the 2nd time) but still nothing positive.
There are 3 dots on the screen, where the controls should be located. Dont know if that means anything, but I've advised Support of this as well. If I can figure out how to attach a pic here, I will send.
I have been working with Roxio Support today, and they had me do a clean install as well (for the 2nd time) but still nothing positive.
There are 3 dots on the screen, where the controls should be located. Dont know if that means anything, but I've advised Support of this as well. If I can figure out how to attach a pic here, I will send.
Don’t need a pic – I have seen it!
One PC, with XP it was missing yet present on another HDD with Vista
I put in a video card and it worked OK after that…
2 other gurus responded to my query but no one remembers anyone ever fixing it. Check back tomorrow.
#19
shepcrew
-
- Members
-
- 6 posts
Newbie
Posted 16 July 2009 - 02:10 PM
Further info from my end. I cant run a msinfo32 command. Seems that my Help & Support service wont start, even manually. I will get one of my IT guys to look at this on Friday.
#20
jonatsonic
-
- Administrators
-
- 1,672 posts
Digital Master
- Gender:Male
- Location:Santa Calara, CA
- Interests:I am the Community and Content Manager at Roxio. I'm not necessarily a tech, but can help you resolve issues, offer advice, and any suggestions for new KB articles are welcome.
Posted 16 July 2009 - 02:16 PM
Hi Shepcrew, Jim, et al -
I'm going to aggregate some trouble shooting tips for you to help narrow this down a bit so we can hopefully pass this along to our engineers. Some of these suggestions you have tried before (or may not be totally replated) so just acknowledge the steps you have taken and the ones you haven't. We'll omit the clean install as you have already done this. Do NOT skip any steps.
1. Start up Videowave and see if the issue occurs. If it does, let it sit for a few minutes (like 5) and see if it shows up. This is related to steps 2 and 6, but let's not jump to 6 just yet.
2. You have applied all the steps in Improving Creator and Easy VHS to DVD performance
3. You have the latest version of DirectX from Microsoft.
4. In your computer's Display Properties, the screen resolution is set to 1024x768, the color quality is set to 32 bit, and your DPI is at 96 DPI.
5. Describe your production basically/very briefly: effects, video type, etc.
6. Try reducing your system load by going to Start -> Run and type "MSCONFIG" and all your Startup processes. This should do not disable your RoxioMediaDB11 service that is required for Videowave to run.
Hopefully this will either fix your issues or eliminate some key variables.
Thanks,
Jon
Ah, interesting. Look into that first before trying the steps I just passed along. If the issues is indeed system specific (on the OS level), they probably won't help that much
Jon
I'm going to aggregate some trouble shooting tips for you to help narrow this down a bit so we can hopefully pass this along to our engineers. Some of these suggestions you have tried before (or may not be totally replated) so just acknowledge the steps you have taken and the ones you haven't. We'll omit the clean install as you have already done this. Do NOT skip any steps.
1. Start up Videowave and see if the issue occurs. If it does, let it sit for a few minutes (like 5) and see if it shows up. This is related to steps 2 and 6, but let's not jump to 6 just yet.
2. You have applied all the steps in Improving Creator and Easy VHS to DVD performance
3. You have the latest version of DirectX from Microsoft.
4. In your computer's Display Properties, the screen resolution is set to 1024x768, the color quality is set to 32 bit, and your DPI is at 96 DPI.
5. Describe your production basically/very briefly: effects, video type, etc.
6. Try reducing your system load by going to Start -> Run and type "MSCONFIG" and all your Startup processes. This should do not disable your RoxioMediaDB11 service that is required for Videowave to run.
Hopefully this will either fix your issues or eliminate some key variables.
Thanks,
Jon
QUOTE (shepcrew @ Jul 16 2009, 03:10 PM) <{POST_SNAPBACK}>
Further info from my end. I cant run a msinfo32 command. Seems that my Help & Support service wont start, even manually. I will get one of my IT guys to look at this on Friday.
Ah, interesting. Look into that first before trying the steps I just passed along. If the issues is indeed system specific (on the OS level), they probably won't help that much
Jon
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
