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cd burning burning stops, program closes, drawer is locked

#1 User is offline   ckramer 

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Posted 09 June 2009 - 08:51 AM

I have not previously had trouble now I do. I start to burn an audio cd, it uploads fine, I put in a blank cd and it copies until the last 6 seconds. It says program must close and it does and I can not get the cd out until I re boot my computer then I get it out . It has burned all of the cd but it has melded the last 2 or 3 cuts into one. I have written to roxio for help, I did the update firmware, px engine, install uninstall etc. no change. I even uninstalled the version that came with my computer, bought a new one , installed it and the same thing happens. They have sent me all kinds of instructions to go into regedit and remove this and that but why should I have to muck around with my computer so much when it was working. if I do all this and it disturbs something else then I am up a creek without a paddle. I hesitate to do radical work on my computer. any advice.?? I have an HP computer and I run vista.
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#2 User is online   sknis 

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Posted 09 June 2009 - 10:10 AM

QUOTE (ckramer @ Jun 9 2009, 11:51 AM) <{POST_SNAPBACK}>
I have not previously had trouble now I do. I start to burn an audio cd, it uploads fine, I put in a blank cd and it copies until the last 6 seconds. It says program must close and it does and I can not get the cd out until I re boot my computer then I get it out . It has burned all of the cd but it has melded the last 2 or 3 cuts into one. I have written to roxio for help, I did the update firmware, px engine, install uninstall etc. no change. I even uninstalled the version that came with my computer, bought a new one , installed it and the same thing happens. They have sent me all kinds of instructions to go into regedit and remove this and that but why should I have to muck around with my computer so much when it was working. if I do all this and it disturbs something else then I am up a creek without a paddle. I hesitate to do radical work on my computer. any advice.?? I have an HP computer and I run vista.


How much music (time) are you trying to put on an Audio CD?
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.

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#3 User is offline   Brendon 

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Posted 09 June 2009 - 08:54 PM

QUOTE (ckramer @ Jun 9 2009, 09:51 AM) <{POST_SNAPBACK}>
They have sent me all kinds of instructions to go into regedit and remove this and that but why should I have to muck around with my computer so much when it was working. if I do all this and it disturbs something else then I am up a creek without a paddle. I hesitate to do radical work on my computer. any advice.?? I have an HP computer and I run vista.

I would advise you to do what "they" suggested, since they are the experts. There's no point in consulting support staff unless you are going to do what they say.

You don't have to "muck around" with your computer but that's probably the only way you're going to get it working again.
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