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Roxio Takes Liberties With Your Files Complaint: Easy Media Creator 8 modifies file dates

#1 User is offline   rwessel@nemonet.com 

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Posted 09 January 2006 - 01:26 PM

I installed Easy Media Creator 8, and attempted to do a "Quick DVD". The system basically hung for over an hour, and I found that the ROXMEDIADB.EXE process was using 99% of the computer's CPU. Later I noticed that all my media files have had their modification time reset to today's date.

I jumped through all their hoops of contacting Roxio support (you know, the many barriers you constructed in the attempt to force customers to heal-themselves.) Finally reach a technician, and find that Roxio takes the libery of scanning my entire system for media files (explains the apparent hang), AND takes the liberty of modifying the dates on my media files!!! This is unforgiveable. Previously the file-dates were helpful for me to know when my pictures were taken. Now, thanks to Roxio, the dates are worthless. Worse yet, it never asked if I wanted these actions taken.
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#2 User is offline   ggrussell 

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Posted 09 January 2006 - 07:24 PM

All is not lost. Most digital cameras use EXIF which writes the date and camera settings INSIDE th JPG files. There are several shareware apps that will read the EXIF info and create a filename. Just search for EXIF.
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#3 User is offline   joethezombie 

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Posted 09 January 2006 - 07:44 PM

View Postggrussell, on Jan 9 2006, 08:24 PM, said:

All is not lost. Most digital cameras use EXIF which writes the date and camera settings INSIDE th JPG files. There are several shareware apps that will read the EXIF info and create a filename. Just search for EXIF.



Nonetheless, this is a serious bug that needs addressing.
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#4 User is offline   ggrussell 

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Posted 10 January 2006 - 05:32 AM

It was designed to do that so it isn't a 'bug', but definitely a poor decision on the developement team. I won't argue the point that it shouldn't have done it. Just wanted to help you get the dates back.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
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#5 User is offline   lukerw 

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Posted 11 January 2006 - 02:47 PM

View Postggrussell, on Jan 10 2006, 05:32 AM, said:

It was designed to do that so it isn't a 'bug', but definitely a poor decision on the developement team. I won't argue the point that it shouldn't have done it. Just wanted to help you get the dates back.



Is there some portion of EMC 8 I can disable so this doesn't happen to my media files?
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#6 User is offline   grandpabruce 

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Posted 11 January 2006 - 03:39 PM

View Postlukerw, on Jan 11 2006, 04:47 PM, said:

Is there some portion of EMC 8 I can disable so this doesn't happen to my media files?


Sure is. Disable it in msconfig.
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#7 User is offline   lukerw 

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Posted 12 January 2006 - 08:30 AM

View Postgrandpabruce, on Jan 11 2006, 03:39 PM, said:

Sure is. Disable it in msconfig.



Grandpabruce, thanks for the reply. Would ROXMEDIADB.EXE be what I should disable?
If so, I take it that would not cause EMC 8 to fail?
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#8 User is offline   grandpabruce 

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Posted 12 January 2006 - 10:22 AM

View Postlukerw, on Jan 12 2006, 10:30 AM, said:

Grandpabruce, thanks for the reply. Would ROXMEDIADB.EXE be what I should disable?
If so, I take it that would not cause EMC 8 to fail?


Disable anything that says Roxio, in msconfig. Roxwatch is the biggest offender. Disabling these, via msconfig, will not cause EMC 8 to fail.
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#9 User is offline   not4spam 

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Posted 12 January 2006 - 01:02 PM

Disabling ANYTHING via msconfig is ONLY meant to be done on a temporary basis AS A TROUBLESHOOTING TOOL! Hence the continuing warning/popup reminder that something is not 'normal' each time the PC is booted. Clicking on the 'Do not show..' box is like burying your head in the sand. If you should really need to temporarily disable something you will be bombarded by all the previous applications previously disabled in appropriately.

I believe that there were posts on the (old & better) previous board that described how to properly turn off this function from within the Roxio application(s). The thread/message for two of the discussions were:

"roxwatch.exe and roxiomediadb.exe resource hogs"
message.id=1672

"How do you Disable Media Manager Services from starting when windows starts"
message.id=12 (possibly truncated)

Perhaps someone can provide historical access to the wealth of knowledge that has been lost.
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#10 User is offline   grandpabruce 

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Posted 12 January 2006 - 02:17 PM

View Postnot4spam, on Jan 12 2006, 03:02 PM, said:

Disabling ANYTHING via msconfig is ONLY meant to be done on a temporary basis AS A TROUBLESHOOTING TOOL! Hence the continuing warning/popup reminder that something is not 'normal' each time the PC is booted. Clicking on the 'Do not show..' box is like burying your head in the sand. If you should really need to temporarily disable something you will be bombarded by all the previous applications previously disabled in appropriately.

I believe that there were posts on the (old & better) previous board that described how to properly turn off this function from within the Roxio application(s). The thread/message for two of the discussions were:

"roxwatch.exe and roxiomediadb.exe resource hogs"
message.id=1672

"How do you Disable Media Manager Services from starting when windows starts"
message.id=12 (possibly truncated)

Perhaps someone can provide historical access to the wealth of knowledge that has been lost.


I don't know who told you that disabling startup processes, under the Startup tab in msconfig, was meant to be a temporary thing, but they were wrong.

I think that you are confusing the Startup tab wth the Diagnostic Startup, which is used to temporarily disable OTHER processes. That should be returned to the previous settings once the diagnostic startup has been completed, any necessary changes were made, and the computer rebooted.

As for disabling Roxwatch, the previous board's technote was to right click on the icon in the tray, and select "Don't show at startup", or words to that effect. When you do that, you are disabling it in the same fashion as you would, if you did it via the Startup tab via msconfig.

I hope that that clears things up for you.
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#11 User is offline   not4spam 

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Posted 12 January 2006 - 02:35 PM

<< snip >>
I am not going to debate with you the proper and intelligent uses of troubleshooting tools. The function of of msconfig | startup is for troubleshooting; hence the check boxes. IF one were to follow your lead, then the particular entry would remain in the startup list with the box UNCHECKED. THIS IS NOT intended to be A permanent SOLUTION. The PERMANENT solution is to REMOVE the entry completely from the startup list. Proper/friendly application programming gives the user the ability to do this. For the well experienced user, the entry can be manually REMOVED from the proper registry hives --note plural.

<< snip >>
>> I hope that that clears things up for you.
<< snip >>

Does this clear it up for you?
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#12 User is offline   grandpabruce 

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Posted 12 January 2006 - 02:47 PM

View Postnot4spam, on Jan 12 2006, 04:35 PM, said:

<< snip >>
I am not going to debate with you the proper and intelligent uses of troubleshooting tools. The function of of msconfig | startup is for troubleshooting; hence the check boxes. IF one were to follow your lead, then the particular entry would remain in the startup list with the box UNCHECKED. THIS IS NOT intended to be A permanent SOLUTION. The PERMANENT solution is to REMOVE the entry completely from the startup list. Proper/friendly application programming gives the user the ability to do this. For the well experienced user, the entry can be manually REMOVED from the proper registry hives --note plural.

<< snip >>
>> I hope that that clears things up for you.
<< snip >>

Does this clear it up for you?


Sort of. It clears up the reason that you made your previous post.
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ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
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#13 User is offline   Larry 

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Posted 12 January 2006 - 03:21 PM

View Postnot4spam, on Jan 12 2006, 04:35 PM, said:

<< snip >>
I am not going to debate with you the proper and intelligent uses of troubleshooting tools. The function of of msconfig | startup is for troubleshooting; hence the check boxes. IF one were to follow your lead, then the particular entry would remain in the startup list with the box UNCHECKED. THIS IS NOT intended to be A permanent SOLUTION. The PERMANENT solution is to REMOVE the entry completely from the startup list. Proper/friendly application programming gives the user the ability to do this. For the well experienced user, the entry can be manually REMOVED from the proper registry hives --note plural.

<< snip >>
>> I hope that that clears things up for you.
<< snip >>

Does this clear it up for you?

One could always right click on the icon in the sys tray and select "Stop Watching folders". I believe this prevents it from running on startup, and it will prevent it from tagging any files with the metadata stream like it does when it 'is watching'.
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#14 User is offline   malatekid 

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Post icon  Posted 12 January 2006 - 08:33 PM

View Postggrussell, on Jan 10 2006, 08:32 AM, said:

It was designed to do that so it isn't a 'bug', but definitely a poor decision on the developement team. I won't argue the point that it shouldn't have done it. Just wanted to help you get the dates back.


I know that this is a question to the EMC development team: What is the rational for changing the property (date modification) of files that EMC never created (such as pictures)? This will surely mess up some applications such as incremental backing-up of computer data files that is set to rely on dates. I hope the development team considers this as a flawed design and provide an update to rectify it.

This post has been edited by malatekid: 12 January 2006 - 08:34 PM

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#15 User is offline   patatrox 

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Posted 17 January 2006 - 05:00 PM

View Postmalatekid, on Jan 12 2006, 11:33 PM, said:

I know that this is a question to the EMC development team: What is the rational for changing the property (date modification) of files that EMC never created (such as pictures)? This will surely mess up some applications such as incremental backing-up of computer data files that is set to rely on dates. I hope the development team considers this as a flawed design and provide an update to rectify it.


The data changing was a side effect of adding an ADS to files, however we should have a hotfix shortly to stop the date change from happening, I'll post it to the top of the Media Manager forum when it's ready.
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#16 User is offline   malatekid 

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Post icon  Posted 17 January 2006 - 07:45 PM

View Postpatatrox, on Jan 17 2006, 08:00 PM, said:

The data changing was a side effect of adding an ADS to files, however we should have a hotfix shortly to stop the date change from happening, I'll post it to the top of the Media Manager forum when it's ready.


Thank you for the response! I'm glad it will be rectified. :)

This post has been edited by malatekid: 17 January 2006 - 07:48 PM

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#17 User is offline   jsmp01 

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Posted 19 January 2006 - 04:47 PM

I use msconfig to stop various things permenantly that have added themselves, especially silent loading ones. Its far quicker than using a program and if at any stage I want to turn them back on I can, an example of this would be real player which decides if needs to add various things without telling me and not give me the option of turning them off, so a quick trip to msconfig and 15 secs later its disabled. It is called the 'selective startup' rather than the diagnostic start up, so if i wanted to run diagnostics I would use that option. The message that pops up on restart is informing you that things have been changed manually, I have never run into problems since XP came out, except this this impossible to uninstall piece of software but that is to do with it corrupting registry entries of other programs.

On the topic of start up, how do you stop .dll's from being loaded as I want to delte the roxio ones but they are loaded by Explorer and so are impossible to unlock

If you have a better method feel free to post it as I am interested to know it.
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Posted 20 January 2006 - 12:45 PM

http://forums.suppor...hp?showtopic=97
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#19 User is offline   dpeteual1 

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Posted 22 January 2006 - 10:40 AM

I ran into this problem when I did a sync with my external hard drive. I could not figure out why all my mod dates had changed. I didn't realize it was because I had installed EMC8. Besides all the other problems I have had running 8, this is the last straw. I am deleteing EMC 8 and advising all my friends not to buy it. This was a total waste of money. I have always loved Roxio, but like Symantec they have ruined a good software company.
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#20 User is offline   otheremail 

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Posted 24 January 2006 - 05:36 AM

I've been noticing this date problem as well, but didn't know that EMC had done it. I can't believe this issue slipped through the cracks at Roxio. Or was changing file dates an intentional thing. I'm just stunned!!! What was Roxio thinking. And, this process was executed without forwarning. Now, all of my image and video (and who knows what else) dates have changed, and this messes up years of conveniance for me. There shouldn't be anyone here offering up excuses for this. This is bad. I've been using this product since Adaptec had it, and now I'm just discusted. A direct and deliberate invasion of my privacy (making hard core changes to my files without me knowing). All in the name "for my own good." What's happening. Is software going into politics.

Bye Roxio. You've seen my last sale, and anyone I can recommend the same to.

If anyone knows some software that would get my file dates back on track, it would be appreciated.

:)
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