label creator issue

label creator issue no text on label

#1 joanieliz

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Posted 11 June 2009 - 05:44 AM

I have happily used label creator in creator 9 for making disc labels for some time, now, inexplicably, although on the screen the label is how I want it, round and with "grey outside the disc, the text no longer prints. The picture prints square instead of round and no text. I have done a "repair" with the installation disc to no avail.
Oh, I did a test usinga template provided to see what happened and the text appeared on that ok. But I like to use one of the photos and add text myself.
I hope someone can give me an explanation, please.

#2 Larry

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Posted 11 June 2009 - 05:51 AM

First thing everyone needs to know before offering any suggestions, is what product do you actually have.

Easy Media Creator 9 or Creator 2009?

Calling it "Creator 9" implies that you have EMC 9 not Creator 2009.

Larry
Registered Member Creator 2010 Pro, Creator 2009 Ultimate, EMC 10, 9, 8 Deluxe, 7.5, 7, ECDC 6,5,4

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#3 joanieliz

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Posted 11 June 2009 - 05:55 AM

whoops. I have Easy Media Creator 9.

#4 Jim_Hardin

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Posted 11 June 2009 - 06:01 AM

QUOTE (joanieliz @ Jun 11 2009, 09:55 AM) <{POST_SNAPBACK}>

whoops. I have Easy Media Creator 9.

No problem, now we are in the right area

Need some more info – paper labels? If so, which ones?

Did you try by creating a blank label first – deleting everything in the basic template.

Use some regular paper until this get settled.

#5 joanieliz

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Posted 11 June 2009 - 06:56 AM

QUOTE (Jim_Hardin @ Jun 11 2009, 07:01 AM) <{POST_SNAPBACK}>

No problem, now we are in the right area

Need some more info – paper labels? If so, which ones?

Did you try by creating a blank label first – deleting everything in the basic template.

Use some regular paper until this get settled.

QUOTE (Jim_Hardin @ Jun 11 2009, 07:01 AM) <{POST_SNAPBACK}>

No problem, now we are in the right area

Need some more info – paper labels? If so, which ones?

Did you try by creating a blank label first – deleting everything in the basic template.

Use some regular paper until this get settled.

The paper labels I use are Avery J8676. I will have a go at doing a blank one first as you suggest.

Hurrah, thanks Jim.
I deleted all the bits and bobs from the template, printed a blank one, then created one I wanted and test ran it on plain paper. It worked, then I printed one on the Avery paper.
THANK YOU SO MUCH.
Joanie