[rtscout]

Hi All -

I saw a post from a few months ago that was the same problem I'm having... after installing EMC 9 I was able to open videowave, but all of a sudden I now get a message saying that my video card doesn't meet minimum requirements. Unfortunately, the individual didn't follow up to say say what worked, if anything.

I'm using a Dell Inspiron 530 that's only a year old. The only information I can find concerning the video card is Intel G33/G31 Express Chipset Family (is that the actual video card?) I went to the Intel website and updated the dispaly adapter (still not sure if the display adapter is the same thing as the video card).

At any rate, the computer is much newer than EMC 9, so I have to think something's up with the software, or perhaps a setting. Any thoughts out there?

[REDWAGON]

Sounds like you have an "on-board" video chip on the motherboard, but I haven't checked the spec's for your computer to make sure. Open up the "Device manager" and click on the line that say "Display Adapters". This will give you the information of the video card you have (Right clicking on that line will also bring up the "Properties" which will give you additional information.

If you are running Roxio's EMC 9 program, open up the program "Videowave" and on the top menu click on options and then run a video test to see if your video card is capable of "software" or "Hardware" mode. If it returns a "Hardware" result, you should be O.K. Just "x" out of the error screen advising of an update. Also, if the error screen you get that says you ned to update your video card, and the video card is NOT on-board as a video chip, you should check with the manufacturer of the card (their website) and check for any updated drivers for that particular video card. You might also check with Dell to see if they have any updated drivers for your video card.

Frank...

[rtscout]

Thanks for the quick response. When I click on "Display Adapters" the only thing that appears is the Intel Chipset I mentioned. In another forum, I read that this doesn't tell me about the video processor, i.e., video card, itself. I expect that it would be ATI, or nVidea or something like that. Even the hardware profile for my service tag I got from the Dell website doesn't list a video card model. I don't get that. I'm trying to get an answer on their community forum, but it won't let me sign up yet for some reason.

As far as VideoWave... it won't open at all, it just gives those messages (That it is going to examine the video card, then when it does, it says that it fails to meet minimom requirements and to upgrade it). Then I have to click Okay and that's it - nothing opens. All the other programs seem to work okay... I used the Slideshow Assistant, but I get the same result when promted to open VideoWave to access the advanced editing.

Ray

Sounds like you have an "on-board" video chip on the motherboard, but I haven't checked the spec's for your computer to make sure. Open up the "Device manager" and click on the line that say "Display Adapters". This will give you the information of the video card you have (Right clicking on that line will also bring up the "Properties" which will give you additional information.

If you are running Roxio's EMC 9 program, open up the program "Videowave" and on the top menu click on options and then run a video test to see if your video card is capable of "software" or "Hardware" mode. If it returns a "Hardware" result, you should be O.K. Just "x" out of the error screen advising of an update. Also, if the error screen you get that says you ned to update your video card, and the video card is NOT on-board as a video chip, you should check with the manufacturer of the card (their website) and check for any updated drivers for that particular video card. You might also check with Dell to see if they have any updated drivers for your video card.

Frank...

[grandpabruce]

Thanks for the quick response. When I click on "Display Adapters" the only thing that appears is the Intel Chipset I mentioned. In another forum, I read that this doesn't tell me about the video processor, i.e., video card, itself. I expect that it would be ATI, or nVidea or something like that. Even the hardware profile for my service tag I got from the Dell website doesn't list a video card model. I don't get that. I'm trying to get an answer on their community forum, but it won't let me sign up yet for some reason.

As far as VideoWave... it won't open at all, it just gives those messages (That it is going to examine the video card, then when it does, it says that it fails to meet minimom requirements and to upgrade it). Then I have to click Okay and that's it - nothing opens. All the other programs seem to work okay... I used the Slideshow Assistant, but I get the same result when promted to open VideoWave to access the advanced editing.

Ray

Go to Intel's website, and see if they have an updated driver for your video chip. You do not have a video card, and most video chips don't have the horses to run all programs in the Roxio suite.

If updating the video drivers doesn't work, you need to get a standalone video card.

[rtscout]

Nope, the upgrade didn't work. The lack of a video card seems to make sense (I don't do any gaming so I didn't pay much attention to graphic capabilities when I ordered the computer). I'll head out and get a card... thanks for the input!

[grandpabruce]

Nope, the upgrade didn't work. The lack of a video card seems to make sense (I don't do any gaming so I didn't pay much attention to graphic capabilities when I ordered the computer). I'll head out and get a card... thanks for the input!

You're welcome, but make sure of what type of video card slot your computer has, before buying a video card.

[sknis]

Also, if you are running XP, make sure that you update DirectX 9c from Microsoft; if Vista, then DirectX 10.

Also try setting the chip performance to best performance and not best appearance. It will be a small incremental help but it might be enough.

Since you were able to work with that chip in the past, something has changed. Perhaps the drivers were corrupted. I'm not sure what the install driections are from SIS (Dell) but you might try to remove the old drivers and reinstall them.

This post has been edited by sknis: 15 June 2009 - 02:40 PM

[rtscout]

I tried re-installing and then updating the chipset as well as DirectX 9c, but no luck. I don't know how to optimize the performance of the chip, like you mentioned.

[REDWAGON]

I tried re-installing and then updating the chipset as well as DirectX 9c, but no luck. I don't know how to optimize the performance of the chip, like you mentioned.

Try this for changing your Optimum performance---

You might give this a try also as far as upgrading your Dell Video Card

http://www.user-guides.co.uk/cddownload/De...-PDF-53731.html

Frank...

This post has been edited by REDWAGON: 15 June 2009 - 04:33 PM

[rtscout]

Yes, the XP menus are similar - and the performance options box is the same. I tried selecting Best Performance, still to no avail. I can't imagine what changed since I first loaded the program and opened VideoWave. I can get a decent video card tomorrow, for about $70, so I think that's my only option at this point. I'll let you know what happens!

[REDWAGON]

Good Luck on the new video card--Just make sure that whatever brand/model you buy is the correct one for your particular computer.

Frank...

[rtscout]

Well, I went out and got an nVidea GeForce 9400GT, and it seems to be working... the program analyzed the card and VideoWave opened! I loaded some pictures and transitions and it ran okay. What a relief - thanks guys for the help!

Ray

[grandpabruce]

Well, I went out and got an nVidea GeForce 9400GT, and it seems to be working... the program analyzed the card and VideoWave opened! I loaded some pictures and transitions and it ran okay. What a relief - thanks guys for the help!

Ray

High fives to you! Make sure that you go to NVidia's site and get the latest drivers for that card. If they muck things up, you can always roll back to the ones that you just installed.