[grazzin]

Hello all, I have Roxio Creator 2009 and every time I hit the "BURN MP3" iconon the home page I get the "runtime error" R6025. I tried going to the "music-audio" page to try it from there. I get the same error from both the audio cd and mp3 cd? Everthing else seems to work ok. I checked for updates but ther was none. My computer is DELL STUDIO Vista 64...Thanks For the help

[Jim_Hardin]

The Clean Install is located here – Vista

[d_deweywright]

Hello all, I have Roxio Creator 2009 and every time I hit the "BURN MP3" iconon the home page I get the "runtime error" R6025. I tried going to the "music-audio" page to try it from there. I get the same error from both the audio cd and mp3 cd? Everthing else seems to work ok. I checked for updates but ther was none. My computer is DELL STUDIO Vista 64...Thanks For the help

Before you start the "clean install" procedure, it should be asked, did Creator 2009 come pre-installed from Dell? And if so, do you have a set of discs that will allow you to reinstall it?

If it came pre-installed from Dell, and you don't have a way to reinstall, then you should contact Dell about the problem since you have an OEM version and they're supposed to provide the support for it. (Either in the form of a solution, or a set of discs so you can try reinstalling it to see if that solves your problem.)

[Jim_Hardin]

Before you start the "clean install" procedure, it should be asked, did Creator 2009 come pre-installed from Dell? And if so, do you have a set of discs that will allow you to reinstall it?

If it came pre-installed from Dell, and you don't have a way to reinstall, then you should contact Dell about the problem since you have an OEM version and they're supposed to provide the support for it. (Either in the form of a solution, or a set of discs so you can try reinstalling it to see if that solves your problem.)

Dell only SELLS 2009 they do not install…

OEM is 10.2 DE.

[d_deweywright]

Dell only SELLS 2009 they do not install…

OEM is 10.2 DE.

Thanks for the clarification.

[grazzin]

Will Try "The Clean Install". Thanks Jim

[grazzin]

It just came to mind that I also have the OEM 10.0 version still on my computer. I hear I should have uninstalled it before installing the 2009 version....could this be what caused my problem with the 2009?? And if it is, would uninstalling the OEM clear all this up??

This post has been edited by grazzin: 19 June 2009 - 02:38 PM

[myguggi]

It just came to mind that I also have the OEM 10.0 version still on my computer. I hear I should have uninstalled it before installing the 2009 version....could this be what caused my problem with the 2009?? And if it is, would uninstalling the OEM clear all this up??

THe full retail versions of EMC 10 and C2009 have no problems co-existing on the same computer. I have them both installed and there is no problem. With a OEM version installed there could of course be some problems. I would definitely dump the OEM version since C2009 does everything the OEM version does and much more. THe Clean Install should remove all traces of the OEM.