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Creator DE updater script error


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#1 sdb

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Posted 19 June 2009 - 02:27 PM

Running Roxio Creator DE bundled with Dell systems. The version I have says 9.0 on the CD, but is 3.3.0 on the Help menu, and we have others.

After Windows Updates for June were installed we've been getting errors every time we manually try to check for updates or when the updater service runs.

For instance, I click Check for Updates. I get an InstallShield Wizard dialog box with text sayting "Update Service is searching for any available updates for your application." Another dialog box immediately pops up. The title is Script Error and the only text is

Script Error

Line 344
Position 7654

and an OK button. After I click OK on my Vista system the Wizard and error boxes disappear and I get a Software Manager window for Roxio that says again says it's searching for updates followed by another little Script Error box.

I click OK for that and the error dialog box goes away and nothing else happens. I eventually have to close the Software Manage window manually.

#2 myguggi

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Posted 19 June 2009 - 02:34 PM

QUOTE (sdb @ Jun 19 2009, 06:27 PM) <{POST_SNAPBACK}>
Running Roxio Creator DE bundled with Dell systems. The version I have says 9.0 on the CD, but is 3.3.0 on the Help menu, and we have others.

After Windows Updates for June were installed we've been getting errors every time we manually try to check for updates or when the updater service runs.

For instance, I click Check for Updates. I get an InstallShield Wizard dialog box with text sayting "Update Service is searching for any available updates for your application." Another dialog box immediately pops up. The title is Script Error and the only text is

Script Error

Line 344
Position 7654

and an OK button. After I click OK on my Vista system the Wizard and error boxes disappear and I get a Software Manager window for Roxio that says again says it's searching for updates followed by another little Script Error box.

I click OK for that and the error dialog box goes away and nothing else happens. I eventually have to close the Software Manage window manually.



There are no updates available from Roxio for OEM versions which you have.

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset





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