[zapata9]

I received a promo email offering creator 2009 at a special price of €29.99
when i click on the buy button the price is not the promo price, but €20 more, but I only want to pay the €29.99

Where do i find the promo code in the email.
on other sites, this kind of "customer service" is automatic

Thanks to anyone who can shed some light on purchase methods

[cdanteek]

I received a promo email offering creator 2009 at a special price of €29.99
when i click on the buy button the price is not the promo price, but €20 more, but I only want to pay the €29.99

Where do i find the promo code in the email.
on other sites, this kind of "customer service" is automatic

Thanks to anyone who can shed some light on purchase methods

Contacting Customer Service...

Purchase by Phone
Our representatives are here to answer any pre-sales questions you may have. Please call 1-877-MY-ROXIO (1-877-697-6946) (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays) .

Questions After Purchase
If you have questions about payment, product download, shipping or general status of your order, please click here for further assistance. Please note Customer Service can not address technical issues.

E-mail
If you need assistance on other non-technical issues, please click here to submit a request for service to a Roxio Customer Care Representative.
European Customer Service

* United Kingdom
* Germany
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http://www.roxio.com/enu/support/service/

cd

[Big_Dave]

There should be a rebate associated with the promo offer. You pay the higher amount (49) then you send in the rebate form to receive back the rebate amount (20).