[maxton]

I'm using Roxio disc copier to burn a completed video project that is on my hard drive to a DVD. 1 out of 5 DVD's complete the process, the other 4 either hang at 99%, or Roxio doesn't see the disc in the DVD burner. I've used my internal burner and my external burner thinking it was my hardware, but I get the same results - lucky if I get 1 dvd completed and the others go in the trash. I've tried varying brands of DVD's and it doesn't matter. My version of Creator 9 is Version: 9.1.068 - is there another update I need? I tried downloading the latest update 9.1, but when it was finished downloading an error message came up that it could not find the program on my hard drive - sheesh. I can't tell you how many times I've had to reboot my system because Creator 9 hangs and task manager can't even shut it down..... Any ideas?????? Thanks
Missy

[malatekid]

I tried downloading the latest update 9.1, but when it was finished downloading an error message came up that it could not find the program on my hard drive - sheesh.

Reagrding the update, do you have a retail version (boxed or store bought) of the software. If not the update will not work. Here is the disclaimer from the Software Update page:

This Easy Media Creator 9.1 update does not offer any new features except for Windows Vista Certification. While the update will work with Windows XP and Windows 2000, it is not a mandatory update. All programs except CinePlayer are supported on Windows 2000.

Please read before downloading:

• You must have a valid copy of the full, retail version of Easy Media Creator 9 or Easy Media Creator 9 Deluxe Suite on your system in order to install this update. If you did not purchase a retail copy of Creator, this update will not work for your version of Creator 9. To check if you are eligible to the update, run any program in the Creator Suite and choose About This Software from the Help menu. The third line will display your build number. If your build number starts with 90 and ends with R03 you are eligible for the Easy Media Creator 9 Suite update. If your build number starts with 90 and ends with R04 you are eligible for the Easy Media Creator 9 Deluxe Suite update. You must choose the correct updater for your version. As an easy reminder, the Deluxe Suite version comes with the Dazzle® DVC 90 USB video input device."

[Big_Dave]

Defrag your hard drive and be sure that your CD/DVD drive's firmware is up-to-date.

Try burning at a slower speed.

This post has been edited by Big_Dave: 02 July 2009 - 01:29 PM

[maxton]

Reagrding the update, do you have a retail version (boxed or store bought) of the software. If not the update will not work. Here is the disclaimer from the Software Update page:

This Easy Media Creator 9.1 update does not offer any new features except for Windows Vista Certification. While the update will work with Windows XP and Windows 2000, it is not a mandatory update. All programs except CinePlayer are supported on Windows 2000.

Please read before downloading:

• You must have a valid copy of the full, retail version of Easy Media Creator 9 or Easy Media Creator 9 Deluxe Suite on your system in order to install this update. If you did not purchase a retail copy of Creator, this update will not work for your version of Creator 9. To check if you are eligible to the update, run any program in the Creator Suite and choose About This Software from the Help menu. The third line will display your build number. If your build number starts with 90 and ends with R03 you are eligible for the Easy Media Creator 9 Suite update. If your build number starts with 90 and ends with R04 you are eligible for the Easy Media Creator 9 Deluxe Suite update. You must choose the correct updater for your version. As an easy reminder, the Deluxe Suite version comes with the Dazzle® DVC 90 USB video input device."

AHHH - I have a downloaded version. So do you think I should uninstall and reinstall? I'll try at a slower rate as well. Thanks for your time... Missy

This post has been edited by maxton: 02 July 2009 - 02:48 PM

[Big_Dave]

Missy,

I have the same version as you have. If you should decide to reinstall then follow these instructions step-by-step:

Clean Install Instructions for Creator 9 and 10 on Windows Vista

Clean Install Instructions of Creator 9 and 10 on Windows XP