30 replies to this topic

[gogo]

Hi I have Creator 2009 and it does not see my dvd drive , nor does it install the cdr4 layer any fixes pls Thks

[Big_Dave]

Try these fixes:

CD/DVD drive is not recognized by Windows

or if only Roxio does not recognize your CD/DVD drive

Reboot between fixes and again test.

PxEngine 4

PxEngine 3

Edited by Big_Dave, 13 July 2009 - 10:47 AM.

[gogo]

I want to get this thing fixed I still cannot access drive and have done everything .I still get cdr4 error when I re-install dvd drivers, any fixes pls this has been going on for 5 days now .Thks

[Big_Dave]

Does Windows see your drive?

Go to Control Panel > Device Manager and look for the CD/DVD device

Do you see any yellow exclamation points?

If your CD/DVD drive is seen by Windows then do the following:

Clean install instructions for Creator 2009 on Windows XP

Clean install instructions for Creator 2009 on Windows Vista


Then reboot and apply SP4.Creator 2009 sp4

Edited by Big_Dave, 13 July 2009 - 07:15 PM.

[gogo]

Everytime i try to install the dvd burner on reboot it tries to find the drivers as recommended by windows, and then says cannot find cdr4 drivers this happens everytime I uninstall burner, so where do I go from here it's like it defaults to the roxio drivers ?Any help appreciated

[Big_Dave]

You haven't answered any of my questions. What is the exact error message that you are seeing?

OK then try this:

Go to Device Manager > CD/DVD drive and right mouse click and select uninstall. Then reboot and the Operating System will reinstall your device driver.

Once rebooted, what does Device Manager indicate about your CD/DVD device? Look at my previous questions.

Edited by Big_Dave, 14 July 2009 - 01:57 PM.

[gogo]

cannot find cdr4 drivers  --- this is the error message .If I choose ask me later to install drivers then it puts a yellow marker on the dvd entry in device manager/.

Pls read over my answers , all answers are there you need to know?

[Jim_Hardin]

cannot find cdr4 drivers  --- this is the error message .If I choose ask me later to install drivers then it puts a yellow marker on the dvd entry in device manager/.

Pls read over my answers , all answers are there you need to know?

You are not answering anything. All you do is keep repeating cdr4, cdr4…

Dave asked you to do 3 things, it appears you did nothing. He then asked for more details and you brush it off.

If you don’t answer, people will stop asking…

[gogo]

Error is cdr4 driver not found by windows
Yellow exclamation point is there beside dvd entry in device manager
Drive is not shown in Computer entry with C drive
Drive is noticed in bios
I am using Vista64bit with service pack 2




Hope this answerrs all questions because that is all I have
Thks

Edited by gogo, 15 July 2009 - 10:26 AM.

[sknis]

Error is cdr4 driver not found by windows
Yellow exclamation point is there beside dvd entry in device manager
Drive is not shown in Computer entry with C drive
Drive is noticed in bios
Hope this answerrs all questions because that is all I have
Thks

1) Did you try Dave fix?  The first one -drive not recognized by Windows.  If you did and it doesn't work, then the problem is with your hardware and not the Roxio program.
2) Is this an internal drive/burner?  
3)What brand?  
4)Did you check the connections?  
5)Did the drive come with an installation disc?  Have you tried that?
6) Are you using AVG free?
7) What operating system?  XP or Vista?

Eight questions; I hope we get 8 answers; none of them with cdr4 in them.

[gogo]

1 Yes did try
2.yes
3 Lg
4 many times even changed drive for another one  same error so not a hardware problem
5 no disc
6 no
7 Vista 64bit
8 Look at link I put for error when I try to install drivers after uninstalling drive this happens everytime-this is roxio driver it is looking for Right?

Edited by gogo, 15 July 2009 - 10:30 AM.

[sknis]

Create a restore point and then try this.

[Big_Dave]

Right mouse click on the device (cd/dvd) with the yellow exclamanation point and look for an error code. The drivers are failing to load so we need to know what error you are receiving.

[gogo]

Tried that microsoft link fix many times ,no upper or lower filters found in reg keys
The drivers for this device are not installed. (Code 28)
THks for help

Edited by gogo, 15 July 2009 - 04:53 PM.

[Big_Dave]

Something is blocking the driver from loading. Do you have any of the following software installed? iTunes, ZTUNE or Nero ----Please answer this question.


Also try this:

Go to the device manager and click the plus sign before DC/DVD drive, right mouse click and uninstall the drive. Then click the plus sign of ide ATA/ATAPI controllers and uninstall the secondary IDE channel. Reboot you system twice and the OS should reinstall the drivers.

Edited by Big_Dave, 15 July 2009 - 05:20 PM.

[Big_Dave]

Do a full system search including hidden folders for the following module:  AFS.sys  If you have this module it may be the problem.

[gogo]

HI I used to have Nero installed 3 weeks ago but uninstalled it a week later .I tried your uninstall od dvd drive and secondary channel and now it tries to find the ata channel driver also with the dvd drive driver still searching for that roxio cdr4 driver has mentioned in my above error pic.Thks

[Big_Dave]

You should be able to click on the ATA secondary channel and select install driver.

[gogo]

I get an error driver cannot be found pls insert disc with that ata channels.What a mess.THks

[Big_Dave]

The OS can't find the driver unless you point to its location on the hard drive or insert the XP installation CD.  Click on the ATA channel and select update the driver.

Edited by Big_Dave, 15 July 2009 - 06:23 PM.