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I have creator 2009 special edition and I am trying to create a photo project for the first time. When I try to select an album, I receive the prompt, "Insert the content CD labelled into a CD/DVD and click retry".
Two CDs came with my creator. One is the installation disk and the other is video capture CD. I have tried both and there is no content on either.
Any help would be appreciated before I send this program back to the store. Thanks
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How to create photo project Where is the content CD
#2
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Posted 17 July 2009 - 01:17 PM
QUOTE (digger12387 @ Jul 17 2009, 01:25 PM) <{POST_SNAPBACK}>
I have creator 2009 special edition and I am trying to create a photo project for the first time. When I try to select an album, I receive the prompt, "Insert the content CD labelled into a CD/DVD and click retry".
Two CDs came with my creator. One is the installation disk and the other is video capture CD. I have tried both and there is no content on either.
Any help would be appreciated before I send this program back to the store. Thanks
Two CDs came with my creator. One is the installation disk and the other is video capture CD. I have tried both and there is no content on either.
Any help would be appreciated before I send this program back to the store. Thanks
The install should be a DVD and not a CD. It should have the content on it. Put that in your DVD reader when you get the prompt and then point to it is asked.
Go to Windows Start Control Panel and Add or remove programs. Look down the list. Do you see the Roxio Creator Content listed? If so, it was installed but perhaps your antivirus didn't allow the proper registration of all the files that needed to go into the registry. You may be able to fix this by trying to reinstall (with the anti-virus off) or you may need to do a full install. Come back after you tried the reinsatall without the uninstall and let us know if that worked
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#3
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Posted 17 July 2009 - 03:55 PM
QUOTE (sknis @ Jul 17 2009, 02:17 PM) <{POST_SNAPBACK}>
The install should be a DVD and not a CD. It should have the content on it. Put that in your DVD reader when you get the prompt and then point to it is asked.
Go to Windows Start Control Panel and Add or remove programs. Look down the list. Do you see the Roxio Creator Content listed? If so, it was installed but perhaps your antivirus didn't allow the proper registration of all the files that needed to go into the registry. You may be able to fix this by trying to reinstall (with the anti-virus off) or you may need to do a full install. Come back after you tried the reinsatall without the uninstall and let us know if that worked
Go to Windows Start Control Panel and Add or remove programs. Look down the list. Do you see the Roxio Creator Content listed? If so, it was installed but perhaps your antivirus didn't allow the proper registration of all the files that needed to go into the registry. You may be able to fix this by trying to reinstall (with the anti-virus off) or you may need to do a full install. Come back after you tried the reinsatall without the uninstall and let us know if that worked
I did as you said and everything is working as per instructions. Thanks very much.
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